Safestore - Wandsworth Reviews 

20
TrustScore 4.5 out of 5

4.4

224 Garratt Lane | Wandsworth, SW18 4DZ London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

This is my second excellent experience with Safestore Wandsworth. Both times I called as I had questions, and received helpful replies. In-store is no different, they are friendly, helpful, and provid... See more

Company replied

Rated 5 out of 5 stars

This is an appreciation review to a gentle man at Wandsworth, his name is Ranj. My daughter was absolutely happy with the service but Ranj was so helpful, supportive, kind. He literally helped me with... See more

Company replied

Rated 5 out of 5 stars

Greatly impressed with the team at this store. They went all out to help my disabled mother secure a storage and went above and beyond to ensure that everything is ready for her. A special mention to... See more

Company replied

Rated 5 out of 5 stars

Friendly service from office team. Shout out to Ranj who was helpful during my visits to the store; especially on my first visit as it was my first time visiting a storage unit so did not know what to... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

Written by the company

Safestore is the UK's No. 1 for choice in self storage. With over 130 locations nationwide offering secure and cost effective self storage for household and business users. Our user friendly centres are perfect for those who are downsizing or decluttering their property, students needing a temporary home for their belongings or for businesses who need to store equipment, excess stock or archives. Safestore provides safe, clean and spacious storage units, with 7 day accessibility. Our storage units range from the size of a locker to a tennis court or larger, depending on what you have to store. Safestore also offer a wide range of cardboard boxes, bubble wrap and packing material. We don’t have our own transport options but our friendly consultants can recommend local removal firms.

Safestore the things you love

Written by the company

Safe self storage in over 120 UK locations
We offer safe, convenient self storage and flexible office space to home owners and businesses. With 50% off storage, a lowest price guarantee and an independent customer service rating of 95%, there's little chance of finding a better and more convenient storage solution anywhere else.

Contact info

  • 224 Garratt Lane | Wandsworth, SW18 4DZ, London, United Kingdom

  • 020 8870 7008

4.4

Excellent

TrustScore 4.5 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

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4.4

All reviews

(20)

1,707 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and very helpful

Great service and very helpful

February 28, 2026
Unprompted review
Safestore - Wandsworth logo

Reply from Safestore - Wandsworth

Hi Scarlett, we appreciate your kind words and we are so glad that we could be of assistance to you!

Rated 5 out of 5 stars

Great experience

Great experience, lovely staff

February 28, 2026
Unprompted review
Safestore - Wandsworth logo

Reply from Safestore - Wandsworth

Hi Ruby, we're glad you had a great experience. Our colleagues appreciate your kind words!

Rated 5 out of 5 stars

Fantastic help and support from Leila

Fantastic help and support from Leila, Ranj & Samir! I’ve left a review twice :-) (Other one is on google)

Thank you guys! Stay amazing! :-)

Rhian

December 23, 2025
Unprompted review
Safestore - Wandsworth logo

Reply from Safestore - Wandsworth

Thanks Rhian, we appreciate you taking the time to leave your kind words. We're happy to hear that you received fantastic help and support. Thank you so much!

Rated 1 out of 5 stars

Extremely expensive - lures you in with offers

Not helpful at all, unclear on instructions. Bombard you with emails so it’s overwhelming with guidance on when to give notice.

I advised them I wanted to move out beginning of November, and gave 11 days notice to only be charged a further £200 for a small storage unit that will be empty for a month and half.

Asked for a call back to only receive emails. Extremely expensive for what it is!!!

November 3, 2025
Unprompted review
Safestore - Wandsworth logo

Reply from Safestore - Wandsworth

Hi Kate, we’re sorry to read your review, as we were already in the process of resolving this for you and removing the final charges as a gesture of goodwill — even though notice is required under our terms and conditions. Our team contacted you to let you know we were looking into this and we’ve since issued a credit to remove the outstanding balance. They also attempted to call you to confirm the update to your account. We’re pleased this has now been resolved and we’d be happy to assist further if you need anything else.

Rated 5 out of 5 stars

Ranjh was so helpful

Ranj was so helpful, lovely customer service , great experience,

October 27, 2025
Unprompted review
Safestore - Wandsworth logo

Reply from Safestore - Wandsworth

Hi Inderjeet, we are so glad you had a great experience and that you found our customer service helpful. Thank you for the top rating!

Rated 5 out of 5 stars

Great support

What was a very stressful time I cant thank RANJ enough for his assistance.

A credit to the organisation,

October 27, 2025
Unprompted review
Safestore - Wandsworth logo

Reply from Safestore - Wandsworth

Hi Kirit, we're happy to hear that Ranj was provided help during a stressful time. We appreciate your feedback.

Rated 5 out of 5 stars

Ranj is a friendly

Ranj is a friendly, supportive, and reliable member of the Safestore team

October 26, 2025
Unprompted review
Safestore - Wandsworth logo

Reply from Safestore - Wandsworth

Hi Syed, we appreciate you taking the time to share your positive experience - glad to hear Ranj was so helpful.

Rated 5 out of 5 stars

Life saving! Thank you 🙏

This is an appreciation review to a gentle man at Wandsworth, his name is Ranj. My daughter was absolutely happy with the service but Ranj was so helpful, supportive, kind. He literally helped me with everything and all I did was pay. I am all the way in Milton Keynes, he would remind me of my notice period, reassured me my daughter’s things were very safe and how reliable the facilities are. He explained everything to me because it was my first time using a storage. Ranj made the whole experience easy and peaceful. I just wanted to say a massive THANK YOU to him. My daughter was very happy and will definitely be using the facility again next year. Thank you 🙏

October 4, 2025
Unprompted review
Safestore - Wandsworth logo

Reply from Safestore - Wandsworth

Hi Oluwakemi, we're so glad your daughter had a positive experience at Safestore Wandsworth. It's great to hear that Ranj was so helpful and supportive, especially as it was your first time using storage. We appreciate you sharing your kind words and thank you for your feedback. We will pass this on.

Rated 5 out of 5 stars

Greatly impressed with the team at this…

Greatly impressed with the team at this store. They went all out to help my disabled mother secure a storage and went above and beyond to ensure that everything is ready for her. A special mention to Ranj for always looking after my mother and ensuring that she is well looked after. Thank guys.

August 7, 2025
Unprompted review
Safestore - Wandsworth logo

Reply from Safestore - Wandsworth

We're happy to hear that our team provided excellent support to your mother. We appreciate you mentioning their dedication to ensuring her needs were met and that she was well-cared for. Thank you for your positive feedback!

Rated 5 out of 5 stars

Friendly service from office team

Friendly service from office team. Shout out to Ranj who was helpful during my visits to the store; especially on my first visit as it was my first time visiting a storage unit so did not know what to expect.

August 20, 2024
Unprompted review
Safestore - Wandsworth logo

Reply from Safestore - Wandsworth

Thanks for such a great review A B. It's great to hear that Ranj was able to make your experience with self storage such a positive one.

Rated 5 out of 5 stars

We have been customers since 2024 at…

We have been customers since 2024 at the Wandsworth site and we have received exceptional customer service all the time. I have to highlight that RANJ was always very efficient, helpful, kind and professional. I cannot thank him enough. Suzie

July 21, 2025
Unprompted review
Safestore - Wandsworth logo

Reply from Safestore - Wandsworth

Hi Suzie, great to hear Ranj was able to help you with your storage needs. Enjoy your stay with us.

Rated 5 out of 5 stars

Staff very kind

Staff very kind. Mr Icky really help. Thank you so much .

April 23, 2025
Unprompted review
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Reply from Safestore - Wandsworth

Hi Sandofish, great to hear the team were able to help you with your storage needs. Enjoy your stay with us.

Rated 5 out of 5 stars

Good experience

Good experience, Ranj was well presented, friendly and and gave useful store tour today. Thankyou

April 22, 2025
Unprompted review
Safestore - Wandsworth logo

Reply from Safestore - Wandsworth

Thanks for the top rating Chantel - glad to hear you were happy with the service you received from Ranj.

Rated 5 out of 5 stars

Five star service all round

This is my second excellent experience with Safestore Wandsworth. Both times I called as I had questions, and received helpful replies. In-store is no different, they are friendly, helpful, and provide excellent service. Special shout-out to Ranj who was very patient with me yesterday. Thanks guys!

December 5, 2024
Unprompted review
Safestore - Wandsworth logo

Reply from Safestore - Wandsworth

Thanks Donna for taking the time to leave us such a great review and to read that you were very happy with the service you received from the Safestore Wandsworth team.

Rated 5 out of 5 stars

I have been with Safestore in Garratt…

I have been with Safestore in Garratt lane, Wandsworth for many years and have always been very pleased with their service. Their employees are very helpful and polite and I would like to give Ranj who works at that branch a special mention as he is very professional and has always gone above and beyond to provide a fantastic service and is a credit to the company thank you.

April 29, 2024
Unprompted review
Safestore - Wandsworth logo

Reply from Safestore - Wandsworth

Hi there Stephen, glad to hear Ranj was able to help with your storage needs. We really do pride ourselves on giving excellent customer service and we appreciate your feedback.

Rated 5 out of 5 stars

Great customer experience

Customer experience was great, clear & precise information, that's helps to make informed decision. Thank you.

December 14, 2023
Unprompted review
Safestore - Wandsworth logo

Reply from Safestore - Wandsworth

We appreciate the great feedback Ian and we're pleased to hear the team were able to help you with your storage needs.

Rated 5 out of 5 stars

wandsworth

Catia was very informative, helpful and efficient.

March 1, 2023
Unprompted review
Safestore - Wandsworth logo

Reply from Safestore - Wandsworth

Hi there Jenn, glad to hear you were happy with the service you received from Catia.

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