Sagasavings Reviews 

66
TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 43 reviews, most reviewers were unhappy with their experience overall. People frequently encountered frustrating technical errors and complex security checks while attempting to verify their identity, such as broken camera features and rapidly expiring verification codes. Customers also struggled extensively with unhelpful customer service representatives who failed to resolve problems and left them waiting for long periods without proper assistance. Some reviewers were happy with the straightforward account opening process, noting that their applications were approved very quickly without unnecessary documentation delays. Others mentioned that transferring money in and out of the accounts was extremely convenient and fast once the initial setup was successfully completed.

What people talk about most

User experience

Reviewers highlight ambiguous aspects of user experience with the account opening process. While many... See more

Customer service

People report negative experiences with customer service, describing it as the worst they have ever... See more

Payment

Reviewers mention ambiguous feedback about payment, reflecting a wide range of differing experiences. While... See more

Application

Users describe ambiguous interactions with app and account verification processes. While some reviewers... See more

Website

Customers had negative experiences with website, describing the account opening process as a dreadful waste... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Only recently setup account and then they start offering better rates for new customers. I asked for the new rate but they said i couldn’t have it as it was only for new customers. I then said i wante... See more

Rated 1 out of 5 stars

Just tried for the second time to go through the long process to open their new 4% savings account. You have to take a video of yourself, and when you get to taking a photo it cannot be changed to the... See more

Rated 1 out of 5 stars

I have also tried to open an easy access saver and It’s definitely more trouble than it’s worth. I applied, was then told to upload my ID and was then told that this hadn’t worked, so would need to... See more

Rated 1 out of 5 stars

new account backed by Natwest looks good - but is a trap. Once you've opened it there is no access to the new versions with higher rates - basically a kicking for existing customers. There's no work... See more


2.3

Poor

TrustScore 2.5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(66)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple and easy

Simple, easy to sign up and so far so good. I have been with Saga before and only left when the interest rate dropped. Cheers guys.

April 14, 2022
Unprompted review
Rated 4 out of 5 stars

Overall Good Experience

Overall Good Experience. The account was easy to open and funds are moved and updated quickly. The online service is clear and easy to use. The interest rates are OK - not the best, but not too far off.
The downsides are:
- The use of 'bonus rates' .. why bother ? just another thing to remember, just update the rates with whatever best can be offered - it is a variable account after all.
- The 100k limit is not enough - the reason for 4 stars not 5. Sure the FSCS guarantee is only 85k, but competitors such as Paragon have a 500k limit.
So only useful for medium savings.

November 9, 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look