Sainsbury's Money Reviews 

17,322
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 481 reviews, reviewers had a great experience with this company. Customers frequently mention that setting up new insurance policies is quick, simple, and remarkably easy to understand from start to finish. People also genuinely appreciate the highly competitive prices offered across various plans, alongside the transparent paperwork that makes the whole process smooth. Many consumers feel a strong sense of peace of mind knowing they are well covered without encountering any unnecessary hurdles during their initial onboarding experience. However, some people mentioned experiencing frustrating delays and long wait times when trying to process and finalize their claims. Reviewers also noted unexpected difficulties with claim rejections and reaching support teams through phone options when urgent assistance was needed.

What people talk about most

Price

Clients share positive opinions on price, highlighting that the rates are very competitive and affordable.... See more

Service

Customers had ambiguous experiences with service, reflecting sharply contrasting views. Reviewers frequently... See more

Claim

Reviewers mention ambiguous feedback about claim experiences, with experiences varying widely among... See more

User experience

Consumers find user experience to be positive, highlighting how simple the website is to navigate and how... See more

Customer service

Customers consistently note ambiguous experiences with customer service, marked by high disagreement. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The paperwork is easy to understand and the process clear. I found the staff very helpful at all stages, particularly when I had an issue of my own doing.

Rated 5 out of 5 stars

Was dreading searching for and renewing my dogs insurance. Have to say Sainsburys Bank web page was so easy to negotiate everything easy to understand and with my nectar card discount more affordable... See more

Rated 5 out of 5 stars

I had a problem setting up. Lady called Catherine on the Call Centre Line was more than helpful and I was able to complete the transaction very easily. Cancelled my existing Insurance Provider as Sain... See more

Rated 5 out of 5 stars

After being delayed in Vietnam due to the middle east crisis and our insurance running out I contacted customer services who extended our policy until we returned. This took away the worry we were al... See more


Company details

  1. Bank

About Sainsbury's Money

Written by the company

Sainsbury’s Money helps you make the most of your money, every day. We offer a range of simple, straightforward financial products - working with trusted partners to bring you the support you need to protect, save and plan ahead. for pets, travel, and life.

Visit Sainsbury's Money

Contact info

4.2

Great

TrustScore 4 out of 5

17K reviews

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4.2

All reviews

(17,322)

372 reviews in the last 12 months

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Rated 2 out of 5 stars

9000 nectar point offer??

Since getting a quote 2 days ago I have been in undated with offer of 9000 nectars points or PICKHAMPER on my social media, how do know if I’ve been given them since purchasing the insurance?

May 7, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely useless

Absolutely useless, had a major leak in kitchen which flooded living room area.

The extent of the water has gone behind all white goods including cooker. The water had saturated into my furniture and the kitchen units making them swell.

Upon calling them they were immediately trying to find ways to get out of paying out, putting all responsibility on my landlord, they were all up in arms over a 3 metre carpet and a £60 ikea rug and not prepared to resolve a small kitchen of 4 units (two cupboards and one set of drawers)

They offered absolutely no solutions to dealing with the leak other than turning the radiator on and airing the place out.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

General comments

I have a couple of different accounts with Sainsbury’s.
They are easy to use on the phone (helpful)
Although I have never needed to claim. The Portal however is a bit of a nightmare

May 4, 2026
Unprompted review
Rated 1 out of 5 stars

They will not pay out

I had insurance with sainsburys and I had my coins insurance with them I had been broken in too and told them that my coins have been stolen and give them all the information they needed for it but I have been told they will not pay out as the information the police give me is wrong and after that they says I needed new evaluations on them but the price changes evey 3 mins so the royalmint says that you will pay out more for the evaluation than the coins or worth and now they or asking me for 49 pounds to pay them off they even says as I had my window on vint they do not need to pay out there is more I can say but it will go on for too long but you can not trust tham if you need them

March 24, 2026
Unprompted review

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