Saks Fifth Avenue Reviews 1,094

I ordered miu miu hats but didn’t fit, I return back to them this week it’s been 3 weeks still don’t want to refund my money, I just received the email said take other 14 days, why they holding my mo... See more

Ordered a $600 Burberry scarf and it arrived balled up in a piece of plastic. Buying designer items comes with the experience. The packaging with designer is usually exquisite. This was just disappoin... See more

Horrible They do not speak English. Even when they get the order number after numerous attempts they claim it is nto under my name or email. Though it is! When I asked to speak to a supervisor because... See more

I finally got my package after a lot of hassling. I knew the reviews weren't good for this company but I took a risk and it wasn't bad but it wasn't great. My package got delayed and I had no update w... See more

Good as long as you dont need support. As long as everything comes fine, youre good. But if you need any form od support.......

I never received my order. the customer service representative was extremely rude and unhelpful and asked me if I wanted him waves magic wand. They will not send me a new item or issue a refund becau... See more

My son bought an expensive perfume as a gift for mom on Mother’s Day, she received the purchase and kept it to be opened on Mother’s Day but the bottle was defective as the spray pump did not work mak... See more

I order a pair of earrings and one of them the placing of the motifs are not right. I been trying to contact they’re customer service by email but every time I tried to send it’s bounce back and won’t... See more

OMG THEIR CUSTOMER SERVICE IT THE WORST! RUN FROM THIS COMPANY!..... CUSTOMER SERVICE ARE ALSO SO UNPROFESSIONAL.. DONT SOLVE ANY ISSUES, DONT KNOW HOW TO PROPERLY RESOLVE ISSUE... OMG DO THEY CLAIM... See more

Miserable experience. Ordered a sweater as a Christmas present. Lilac and a pistachio green stripes. Arrived today. Shocking blue and deep green - absolutely butt ugly. Called customer service. Guy wa... See more

I am extremely disappointed with Saks Fifth Avenue. I ordered the Hydraulic Acid Hydrating Serum, and what I received was completely unacceptable. The bottle arrived not sealed, already open, with... See more

Avoid online shopping at Saks! I ordered new clothing online and paid full price, totaling hundreds of dollars. They sent me a box of used/returned items and the box itself was labeled from the return... See more

I ordered a US$3000 leather bag from them and when it finally arrived, one of the bottom corners was lightly scuffed. The bag had no non-removeable tags and no protection or packaging beyond the dustb... See more

I ordered a expensive ralph lauren coat. It arrived rolled up in a dry cleaning bag from Saks warehouse!!! It appears to have been worn and wrinkled as the price tag had the preferred price tore off?... See more

Saks is not accepting my return even though im well within the return period and the items are not a final sale item. I live in Orlando where we do not have a physical saks store to I order multiple s... See more

Ordered a $600 pair of trousers, and Saks’ delivery team left the package out on the street in front of my building — and even took a photo of it as “proof of delivery.” The package was stolen, and no... See more

I had a deeply disappointing experience with Saks Fifth Avenue’s customer service. Despite a clear issue with the fit of an item, they were completely inflexible and refused to help. I spent a long ti... See more

The item gave me terrible allergies, I reached out to merchant and they told me to send it back. When I sent it back they told me it was used and they won’t refund me. Terrible attitude over the phone... See more

Overpaid for a flatwear set to use my Amex credits. Saks delivered to the wrong place (from the looks of the picture, they delivered to a warehouse). I spent over an hour on the phone with them and fi... See more

I had several shop experiences with them. Once they lost my package worth of $200 and never took responsibility for it or helped track the item. once they canceled my order which I really needed afte... See more

I bought a $750 quartz watch from Saks.com and it was delivered with a dead battery. I have not even worn it yet and I have to take it to a watch repair shop. The chat agent told me I could return i... See more

Purchased a $59 sweater unaware that in addition to $9.95 shipping to me, it would cost the same to return it. I know of no other brand that charges shipping both ways. So a try on cost $20. That does... See more

I bought a designer dress and it came without the belt which really made the dress. Customer service was terrible as they would not even help me look for the belt and then I got an email my free shi... See more

I ordered an item for me to not receive it and Saks’ tracking number not working on FedEx’s website. It was hard getting a hold of customer service by chat or text because it can take >30mins for you... See more

I ordered a designer dress. The dress was tied into a knot in the plastic. It definitely cannot be worn without having it pressed. I could not believe after paying that kind of money it was sent in t... See more

I ordered women’s ASICS tennis shoes in a size 8 and was sent a men’s size 8 instead, which is a 9.5 in women’s. Nowhere on the product page did it say men’s sizing, especially since the shoes had r... See more

Dear Saks Fifth Avenue customer service. I want to bring your attention to significant drop in customer service rating of your company. I was customer of Saks for year but recently had a ver... See more

I am totally upset and disgusted and will never shop with them AGAIN..The customer service is so bad,and doesn't really want to help..First my item took weeks to receive and when I finally received... See more

Saks appears to be falling apart. My second to last order I was sent a damaged item and it took weeks, 8 phone calls, 25 emails to get refunded after they received the item back. They tried everything... See more

So after months of dealing with this dishonest company to receive a refund for an item that was sent to me damaged, I finally get notified that I’m receiving a refund that would be sent to my financia... See more

I’m really disappointed with my experience shopping at Saks Fifth Avenue. I purchased a few expensive dresses online, and unfortunately, they didn’t fit. I returned all of them in perfect condit... See more

I find things I really want to order online but I had a terrible experience with them years ago. After reading recent reviews, I see nothing has changed. I bought two items and they did not fit. I ret... See more

You're forced now-a-days to order dresses on line because the stores are so limited. But when you order a dress on line and return it, not only does Saks (allegedly a high end store) charge you to pay... See more

I ordered a few jewelry items through them on my AmEx platinum in order because of the credit that is offered. When it came i opened one of the boxes to find nothing in it. Just an empty jewelry box... See more

Worse than horrible I have shopped at the store for 20 years. I recently bought two dresses that were destroyed by the alterations department and I was refused a refund. I do not have the dresses i... See more

I ordered a rather expensive christmas ornament from Saks. It came poorly packaged. The bag that it was in was ripped. It was a bar cart ornament and 4 of the 6 items that are on the cart had come... See more

$150 perfume, shipped without any box or packaging, and now I pay for shipping to me as well as returning it to them. What the actual fudge is going on at this place. This is the 3rd time they have se... See more

Terrible customer service. No judgment. No exception despite thousands of dollars spent on the same designer from Saks in the last few months alone. Only this one was transparent flimsy linen. Yes it... See more

Purchased Valentino boots for $1065, it arrived with buckles damaged. They are decorative not functional so I did not notice until I wore them. Both buckles does not snap shut . I tried to return t... See more

This company has the absolute worst customer service ever. If I could give less than one star I would. It’s OK to send me a damaged pair of shoes that I spent $900 on and then refuse a refund when... See more

I ordered several perfumes for gifts online at Saks Fifth Avenue. What was delivered was one small air bag and the box. Nothing was used to keep the perfumes secure. As a result, the products were out... See more

I am frequent customer of Saks Fifth Avenue. I would not trust them for Christmas shopping 2025. I ordered an item that was shipped to me broken. I tried to take it to the store to return, after be... See more

Shame on you Saks Fifth Avenue. To charge me to return an order I made online. The nearest store to me is 1 1/2 hours in traffic. So I have no choice but to return by mail. You lost yourself a custome... See more

I paid for a gift option for just one item, and I end up with a product that lacks gift wrap and anything else. All I actually paid for was for my shipping summary to say my gift message I told them t... See more

I placed an order for a product to be delivered internationally in December and, as it was taking so long to ship, I subsequently requested that it be cancelled. I was informed that orders cannot be... See more

If I could give it zero stars I would. They recently had a promotion if you spend over $225 on beauty products or perfume you will receive a free tote and samples. I purchased mostly for the gift with... See more

Absolutely horrendous to deal with. After I placed an order within an hour I discovered I had made a purchase of a final sale dress. It was in tiny print that it was final sale. I never would have... See more

I’m so disappointed about this store the item arrived wrinkle like someone else already worn it and drop it somewhere on the floor. No fold, no price tag? Saks Fifth Avenue I believe you can do bette... See more

I am writing to express my dissatisfaction with a recent experience regarding the return of a dress I purchased for my mother to wear at my daughter's wedding in June 2026. I bought 5-6 dresses toge... See more