SalamAir Reviews 

The worst service company I have ever seen.

I had four flights booked on As Salaam, all on the same route - Zanzibar to Kilimanjaro to Zanzibar at 19:00 (2 outbound, 2 return). For the first flight, I received a boarding pass from a completely different flight leaving three hours later. On the second, I was informed that my flight was leaving four and a half hours earlier and going to Arusha, about two hours drive from my actual destination. The third flight was rebooked without consultation from Arush and also left three hours earlier. The fourth flight was the best as As Salam didn't bother contacting me, I just received a boarding pass from a completely different airline at a different time.

Four flights. Four failures. What was particularly special was the communication from their team. One message would be on WhatsApp, a follow up by email. Questions were met with total silence or puerile responses. It was like trying to negotiate with a small child.

All of these changes meant that I had to replan elements of my holiday at enormous expense and could never be certain if I even had a flight. It's not a great way to spend your holiday.

Flight from Muscat to Lahore. We were standing in the line for check in for 1.5 hours. Same counters were serving 4 flights. We came several times to the counters explaining that our flight will leave at 23:00. Representative called supervisor several times, all ok, flight is open. Then just called people from 2 flights - Lahore and Islamabad - around 20 people, said the flights are closed and we need to wait - maybe they’ll try to find us other flights. In another 30 min they said - flights were overbooked, and there is nothing they can do. It was airport representatives. SalamAir representative didn’t even show up. When we asked - what’s going to be with our ticket, they said - it’s going to be treated as no-show. Tried to call the call-line, stayed on the phone for 20 min, no one picked up, then line disconnected.
If its an attitude to passengers who are paying them money, what’s their attitude to their staff including the airplanes maintenance people and what’s the motivation of those people to do their job well?

On 3/1/25 I was booked on flight OV0247 at 5.55pm from Oman to Dubai.

They delayed the flight 3 TIMES!!!! FINALLY... The plane went at 10pm to Dubai. All public transport to my place has finished for the day and no compensation by Salam for my return trip from the Airport to Home!

When the FINALLY opened the gate, the staff worked AS SLOWLY AS THEY POSSIBLY could.

I asked the staff at the airport information desk about why the plan is being continued to delay and they actually laughed at me and said "Salam Air has too much trouble. Don't use this airline. Better use Oman Air or Fly Dubai"... I learned the hard way... I thought Air Asia was bad, but this is now on top of my list of the worst Airlines worldwide 🙄

Avoid if you can, if there is any change in your flight you will never get your money back & will issue a voucher ONLY YOU can use which is very ridiculous because its money i should be able to use it however i want.
Its a way of taking your money saying you already agreed to this when you accepted our terms and conditions.

They deserve less than one star actually
I had a return flight from hydrabad to Doha with them everything was good until the day of the flight I'm in the airport I was informed that there is no such thing flying from ghandi airport I call them they said we have inform everyone 10 days earlier we might skip your email by mistake no other explanation

Next time even they will be the only flight last in the world I won't take it

Beware of the airlines booking systems! My wife and I booked on-line, it took our payment and provided no booking reference or confirmation details.
On the phone, the customer service agent was quite helpful and after investigation, told us if we booked again she would effect a refund for the first booking.
Only once we had done this were we informed the refund would take 3 weeks!!!

WORST EXPERIENCE OF MY LIFE, SALAM AIR OWES ME €1000!!! My boyfriend and I wanted to celebrate our 10 year anniversary and make the journey of our lives by going to Thailand. We saved money for a long time since we have little to spend. Six (6) days before departure, we received an automatic text from salam air, notifying us that oir flight was cancelled and thanking us for our understanding… i called customer service (which is available 24/7 according to salam air) right away, but the phone is not being picked up… I also emailed multiple times, send direct messages on social media (I’m a topfan on their Facebook!). Since february 1st I have not received a SINGLE ANSWER from salam air. They owe me €1000 for the tickets, additional compensation (around €600), I spend €150 in calling to Oman but have not spoken to one enployee, AND I HAD TO BUY NEW TICKETS FROM DUSSELDORF TO BANGKOK 6 DAYS IN ADVANCE!! Very expensive and terrible experience. We are just students and have little resources and they know it. PLEASE PLEASE SPEND YOUR MONEY ELSEWHERE #boycottsalamair

We had a pleasant experience with Salam Air. Everything went as expected. Water was provided at no cost but food was not included, even on our 7 hour flight. No worries, it's a discount airline and we got a great deal on the tickets so we can't complain about paying a few euros for a snack.

I was mistreated and discriminated by one of the senior cabin crew of Salam air during my flight. Here I am trying to convey my dissatisfaction and not able to find a way to do that as there is no proper means to get contact with the customer care

£200 for 20kg Baggage
Salaam Air is the worst airline I have ever used.
I booked my flight through edreams from Abu Dhabi to Oman (Qatar Airways, I purchased 25kg Baggage for this flight) and Oman to Doha (Salaam Airways), the option was not there to add a bag for Salaam Airways at the time of purchase, a few days later or on check inn. I called the call centre and there was no answer. I checked the website and it states: if you buy your ticket through an agency you can not add a bag, you also can not add a bag at check inn. So there is no way to add a bag. They also don't answer the phone. It states you can pay for Baggage at the airport as the ONLY option.

I arrived extra early to the airport and the lady at the check desk said 'I am aware of the being a problem with Salaam air and they just there have been many complaints about it and they have decided not to fix the problem.

I was told to go to the Salaam air main desk and sort out my Baggage issue. They told me to call the call centre. The airport called and she said she couldn't do anything. I was on hold for 1 hour.

The only solution all staff members repeated was to pay for the Baggage per KG (5 OMR or 10GBP per kg).

I had to pay even though the fault was with Salaam air. I will never fly with them again. I will not reccomend Salaam air.

I want to specifically complain about the gentleman at the Salaam air desk office. He was absolutely pathetic. He provided no help whatsoever, laughed to his colleagues about me and spoke about me in Arabic- which he thought I did not understand! He also did say that this has always been an issue with Salaam air and they need to fix it in Arabic and later in English.

Ruined my experience of OMAN. ANYONE WORKING FOR SALAAM AIR NEEDS TO GET OUT

Took three flights recently. DXB-BKK and back, and DXB-CCJ. All via Muscat. All the six departures and arrivals were on time, if not a couple of minutes earlier than scheduled. I had checked the past two weeks history online for these flights before booking and before the travel dates, and all of them were regular or only had minor delays. Transit thru MCT was super easy. Food pre-ordered was promptly delivered to me. Crew were polite and helpful. Didn't face any issue with the luggage either despite having a short transit time.

They cancelled my flight which is in a few weeks and nobody answer at emails or calls!

They over sold my flight and told me at the gate there was no seat. 7 of us were denied boarding. I missed my connecting flight home. I had to go via Munich and buy my own connection to London. It took days and cost me a fortune. Plus I got ill because I wasn’t prepared for the cold.

Everything went great, crew was helpful and very kind! I would definitely fly again with salam air! Recommended!

I took flight from muscat to munich on 23rd december and everything was good! i cannot confirm all the bad reviews

They are scammers. When buying a ticket on the website is shows what is the cancellation / modification fee BUT they don't highlight that if you need to cancel for any reason 1. you need to call the customer service with around 10 min waiting which costs money, no option to do this online 2. you can ONLY get the remaining amount in a voucher, no way to get your money back. BEWARE of these scammers despite all the nice reviews on youtube I would never chose them again

I recently booked a flight for my elderly father from Dammam to Muscat on 08/12/23 with Salam Airlines. Unfortunately, the experience was far from satisfactory, and I feel compelled to share my concerns.

My father, being an elderly passenger, requested wheelchair assistance at the airport. Shockingly, the airline's officers refused this basic assistance, demanding a medical report despite his recent travel from Abha to Dammam with a different airline, which did provide the necessary support.

This discriminatory action resulted in my father missing his flight, causing immense inconvenience and distress. I want to express my disappointment and frustration with the airline's handling of the situation.

I had booked with Oman Airlines for a different leg of the journey, and I must commend them for their exceptional service. They promptly provided the required assistance, emphasizing the stark contrast in customer care.

Regrettably, I cannot recommend booking with Salam Airlines based on this experience. Such treatment of elderly passengers is unacceptable, and I sincerely hope the airline addresses and rectifies these issues

I am satisfied with Salam air Airlines as the flights are quite affordable and convenient. I will certainly choose this airline again.

First and last you need to know: they dont have any customer support. They have only phone number you should call in case of something happened.
As for me, I dont have extra money to spend it for waiting in the line, with international roaming prices like 1$ minute.

They dont have Email, or contact form at their website. If your flight will be changed or cancelled you have nothing to do with it, but buy a new very expensive ticket because there is no more choice.