It was great that I got through to an advisor straight away not having to enter button pressing for date of birth etc Alice Bowler was extra helpful answering all my queries and also sending me email... See more
Company replied
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Customer Service was excellent. Victoria was great on the phone and provided all the relevant information. I then raised a call and had an immediate response. Again the tone of email from Sky was supe... See more
Company replied
Leah was great. She rescued a thoroughly clunky IT experience that was going nowhere. She stuck with me, stayed calm, professional and cheerful throughout, and got me to the end - eventually! Thanks L... See more
Company replied
Offer very little for initial voucher, employer paid for most, almost all, of the bike cost. After everything had been paid back and settled with employer I received an email asking for extra payment... See more
Company replied
Company details
Written by the company
Salary Extras is a complete employee benefits platform that forms part of The Access Group's all-in-one employee engagement solution, Access Engage. Salary Extras has evolved over many years to become a best-in-class employee benefits solution, housing an unrivalled range of employee benefits designed to offer something for all your employees. The platform has flexibility at its core and can grow with your business to ensure it consistently meets our needs to help you attract, retain and engage top talent. Employee benefit scheme options, include: financial wellbeing; health and wellbeing; lifestyle and discounts; salary sacrifice schemes; and workplace benefits and commuting.
Contact info
United Kingdom
- www.salary-extras.co.uk
3.8
Great
28 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Salary Extras
Good morning Jay - Thanks for sharing your feedback with us. We really appreciate it. Have a great day and thanks again, The Access Group
Really helpful and resolved issue…
Really helpful and resolved issue straight away!
February 23, 2024
Unprompted review
Reply from Salary Extras
Hi Fay - Thank you for taking the time to share your experiences with Salary Extras. We're really pleased to hear how helpful the team were in resolving your issue. Have a great afternoon. Thanks again, The Access Group
Great service
I couldn't gain access to my Technology scheme voucher as I have had it for a while and couldn't find my original email. I called the helpline and the operator sorted this out for me and resent the code so I could gain access. Very happy with my experience.
February 20, 2024
Unprompted review
Reply from Salary Extras
Hi Claire - This is great feedback! Thanks so much for taking the time to share this with us. We're so pleased to hear that you were able to get the support you needed to regain access to Salary Extras. Have a great evening, The Access Group
Very helpful
Spoke to Amanda who was extremely helpful and friendly and helped me immensely a good scheme
February 16, 2024
Unprompted review
Reply from Salary Extras
Good morning - It's great to hear how helpful you found the support that Amanda provided you with. We know she'll be thrilled to hear your feedback! Thanks for sharing this with us - we really appreciate you taking the time to let us know. Have a great day, The Access Group
Amanda was very professional and helped…
Amanda was very professional and helped with all my needs.
February 15, 2024
Unprompted review
Reply from Salary Extras
Good morning Helen - Thank you for taking the time to share your experiences with us. It's great to hear how help you found the service that Amanda provided you with. Have a great day and thanks again, The Access Group
Excellent customer service
All customer services personnel I have come across with has been very helpful, friendly and prompt to provide assistance. Really appreciate your services!
February 5, 2024
Unprompted review
Reply from Salary Extras
Hi Jimmy - Thank you for taking the time to share your experiences with Salary Extras. It's great to hear how helpful and friendly you've found the service from our teams. We'll be sure to share this with them, as we know they'll be delighted. Have a great afternoon and thanks again for your feedback, The Access Group
Got a SCAM email Password Reset
Got a SCAM email Password Reset
Dear Matteo,
You've been sent this email because a request has been received to change the password on your Salary Extras account.
Please click on the following link to reset your password.
I didn't have any profile, why would I reset a password?
September 11, 2023
Unprompted review
Avoid this scam
Offer very little for initial voucher, employer paid for most, almost all, of the bike cost. After everything had been paid back and settled with employer I received an email asking for extra payment to own the bike, or extend the lease by 54 months in which salary extras would still own the bike or return the bike at my own expense. Absolute scam.
March 14, 2023
Unprompted review
Reply from Salary Extras
Hi Sarah - We're sorry to read this feedback. We've reached out to you via Trustpilot for your contact details as we'd like to discuss this and work with you to rectify. Please keep and eye out and respond. We look forward to hearing from you. Thanks, Caboodle
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