Sales & Orders Reviews 

55
•
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

Ordered a rotating compost bin in April. After numerous attempts to contact the vendor (all of which failed), gave up and bought from a UK-based seller. Believe that this company is designed to underm... See more

Rated 5 out of 5 stars

I've been working with Sales & Orders for the better part of a year now and couldn't be more pleased. My account rep, Brian Fratello is a counter-part from a 3rd party company every marketer wants on... See more

Company replied

Rated 5 out of 5 stars

We've been working with Sales & Orders for approximately 4 years and they manage the shopping campaigns for our BigCommerce store. Their app directly integrates with our store and product catalog whic... See more

Rated 1 out of 5 stars

We used Sales and Orders to run google ads campaigns for two websites. Big big mistake. They are a very unprofessional company. Even after you cancel the service, they will keep charging your card. In... See more

Company details

  1. Online Marketing Agency
  2. also in
  3. Advertising Agency
  4. Affiliate Marketing Service
  5. Internet Marketing Service
  6. Marketing Agency

Information provided by various external sources

Recognized by the likes of Google, Microsoft, BigCommerce, and more, Sales & Orders is the #1 leading platform and team for helping e-commerce merchants grow and succeed online. By bridging the gap between technological innovation and human expertise, we've been able to help over 15,000 store owners from around the globe exceed their goals in their digital marketing and advertising efforts


Contact info

2.1

Poor

TrustScore 2 out of 5

55 reviews

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2.1

All reviews

(55)

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Rated 5 out of 5 stars

Always Resolved!

I always reach to S&O support with an urgent issue and Scott always helps. I never finish a support chat without the issue resolved! Five Stars!

November 2, 2022
Unprompted review
Sales & Orders logo

Reply from Sales & Orders

Thank you for your support!

Rated 5 out of 5 stars

Sales and Orders Is Great!

Sales and Orders is great! The support is unbelievable. I work with Scott a lot and he is always there for me and takes care of anything I need immediately. One of the best Apps online. I highly recommend Sales & Orders.

October 13, 2022
Unprompted review
Rated 5 out of 5 stars

Great support and experience

Great support! Lightning fast responses to my questions got me up and running in no time. Well thought out app that makes it relatively easy for non-dev types to use as well!

October 6, 2022
Unprompted review
Rated 5 out of 5 stars

Sales & Orders worked very hard to make…

Sales & Orders worked very hard to make sure our paid ads were profitable and our feed was alway live. They helped us go from an avg ROAS of 2 to a 8 within 3 months using Google, Bing & Facebook. Along with that they assisted us with a lot of product disapprovals. Highly recommend using their Managed Services.

September 7, 2022
Unprompted review
Rated 1 out of 5 stars

Plenty other better options

We used Sales and Orders to run google ads campaigns for two websites. Big big mistake. They are a very unprofessional company. Even after you cancel the service, they will keep charging your card. In a particular month they spent 10 X more than the budget we had allocated to them for google shopping with no results. There are many better options in the market. Avoid these guys at all cost.

May 4, 2022
Unprompted review
Rated 1 out of 5 stars

Not good, avoid.

Avoid them.

- they were an option for a file feed service with bigcommerce with the tagline 'FREE FOREVER' on the basic package.
- Two months later... well I guess sometimes 2 months can feel like forever, I am charged for a basic file feed service, guess it's not free anymore?
- Three months later. Oh, you want to submit your feed elsewhere? More money!
- Ah you spend more on google ads this month? MORE MONEY
- Ah you spent less than $500 on google ads this month? WE WILL CHARGE YOU ANYWAY!!!
- Oh you want to connect to Pinterest? Yes, sure... it takes a few weeks... and more money please.
-What? Your pinterest feed isn't working? I don't know? It should be?
- Oh you are still having problems 2 months later? Reset all your product ID's, delete and re-import your products. YOUR ORGANIC TRAFFIC?? NOOOO, SHOULD BE FINE
- Well we can't get the extra feeds working... you must be doing something wrong.

Well I left them, set up another file feed service and everything went through, was verified and working within 2 hours. I was shocked and thought, actually? I should leave a review.

Never allow a third-party app to tell you to delete anything from your original pages, ID, URLs etc. as this will affect organic traffic. Thank god I didn't follow their instruction.
-

July 28, 2022
Unprompted review
Rated 1 out of 5 stars

Only use if you like to light money on fire.

Terrible. Continually underperform targeted / needed breakeven ROAS. They did check-in call once a month and then just stopped. My campaigns have never performed so poorly...ever.
I came from Logical Position to go with S&O and I wish I never left.
TLDR: Use as feed tool if you wish but don't let them run your ads

October 5, 2021
Unprompted review
Rated 1 out of 5 stars

Complete, total waste of money.

Unfortunately, despite my high hopes for S&O, it was a complete, total and utter failure for my business. 100% waste of money. My Google Ads performed infinitely WORSE after implementing their campaigns for nearly a month. I ended up reactivating my old campaigns.

September 10, 2021
Unprompted review
Rated 5 out of 5 stars

Nicki has been great to work with in…

Nicki has been great to work with in building our Google and Facebook Ad campaigns. Extremely knowledgeable, attentive to our business needs and has been a positive influence to our e-commerce success.

June 7, 2021
Unprompted review
Rated 1 out of 5 stars

SPAM SPAM SPAM!

Paul Alla sends an obscene amount of cold emails and doesn't stop even if he doesn't get a reply. SPAM SPAM SPAM!

June 7, 2021
Unprompted review
Rated 1 out of 5 stars

Never contact Support Email

Never contact support even send to the official email. I can't receive any email back. That's terrible support ever.

I have experienced many feed platform however the Sales & Order can not feed the product to Microsoft Merchant Center at the first time. It need to take several days or even longer to feed the product. That's so terrible to cost you around 20$ for 100k products.

April 12, 2021
Unprompted review
Rated 5 out of 5 stars

The best advertising professional I have ever worked with!

I have the best advertising professional I have ever worked with: Nicki Beir at Sales and Orders! She has taken my online wine retail business to a whole new level; sales have been increasing at an astonishing rate since she took over my account. Nicki is enthusiastic about her work, and takes it very seriously. She really knows her way around online advertising, and my business has greatly benefitted from her skills!

January 21, 2021
Unprompted review

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