Salgsbutikken.dk - Mobiltelefon.dk - since 2002 Reviews 

8,962
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I ordered a green phone as a gift for my wife, but Salgsbutikken delivered a black one instead. I explicitly sent two emails to their support (Thomas) asking for a solution/partial refund to keep t... See more

Company replied

Rated 5 out of 5 stars

Very happy. Much cheaper than anywhere else and fast delivery, Couldn't ask for any more. I just wish I'd known about this place sooner

Company replied

Rated 5 out of 5 stars

One of the best customer service I have experienced ever. I ordered Apple AirPods 4 without ANC for gift. But when I gifted to my daughter she mentioned that she wants with ANC. Called to customer car... See more

Company replied

Rated 5 out of 5 stars

Awesome site. They sell reliable phones and other useful products. Unfortunately salgsbuttikken had to deal with a lot of scammers and therefor they have been delaying a lot of their shipments, but I... See more

Company replied

Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Smart Dealer
  4. Vacuum Cleaner Store
  5. Wholesaler Household Appliances

Written by the company

Danmarks Billigste Mobiltelefoner og Tablets Uden Abonnement fra Apple, Samsung, Nokia, Honor, Oneplus, Motorola, Xiaomi, Caterpillar m.fl. Danmarks største uafhængige mobilforretning. Online forhandler med +430.000 trofaste danske kunder. Vi har eksisteret siden 2003 og er idag den mest populære forhandler af fabriksnye mobiltelefoner. Vi sætter en ære i at yde den bedste og mest kompetente service i branchen. Vi er som regel først med de nyeste modeller og ingen opgaver er for store til os. Leverandør til det offentlige, privat og erhverv. Mulighed for B2B konto. Siden 2022 er har vi udvidet sortimentet bl.a. med Dyson og andre elektroniske produkter.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(8,962)

406 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good price and fantastic service!

I have ordered a smartphone, but then I was suggested to get a next model for the same price and another surprise was a screen protector included in the package. I am very happy for the support service and product!
Highly recommended!

November 5, 2024
Unprompted review
Salgsbutikken.dk - Mobiltelefon.dk - since 2002 logo

Reply from Salgsbutikken.dk - Mobiltelefon.dk - since 2002

Hi Daria

Thank you very much for the nice review :-)

Br
Thomas
salgsbutikken.dk

Rated 5 out of 5 stars

Perfect

Perfect, everything how was described on web page, my sugestion for everybody 👍

August 15, 2024
Unprompted review
Salgsbutikken.dk - Mobiltelefon.dk - since 2002 logo

Reply from Salgsbutikken.dk - Mobiltelefon.dk - since 2002

Hi Srdjan,

Thank you very much for the nice review :-)

Best regards
Thomas Schaltz
Salgsbutikken.dk

Rated 3 out of 5 stars

Sent me a fake Samsung Buds + UPDATE

Update:
The owner called me and apologized because of the situation. They sent my money back to my bank account and said it was not necessary to send the fake product back. I still do not give them 5 stars because it is their responsibility to be sure about the quality of their suppliers.

The original review:
Initially, they sent me a fake Samsung Buds Live. The package, the charging cable the buds, everything was made of cheap materials and the details were obviously different from the images of an original product. Like I got a short black messy cable while the original box contains an original white Samsung cable. The buds were different from the original images and they arrived dirty (some sticky mess) as well.

May 24, 2024
Unprompted review
Salgsbutikken.dk - Mobiltelefon.dk - since 2002 logo

Reply from Salgsbutikken.dk - Mobiltelefon.dk - since 2002

Hej Fatehmahh

As I told you - I bought it on another Danish website, they had original description on the product which is End OF life, so I bought just 10 pcs - reached to sell 6 of them - all customers got full refund without returning the products. I am very sorry for this one time situation. All of our products are of course original.
BR
Thomas
Salgsbutikken.dk

Rated 2 out of 5 stars

Slow service and delivery.

Slow service and delivery. I'm quite disappointed with this company. If you're delivering from another country like me, try Proshop.dk or something else. I'm still waiting for my package to arrive. It has been over a week since my order.... The package I ordered hasn't yet left the bloody country (Brøndby Terminal, to be specific according to track and trace). Still have to wait another week or so to receive my purchase! I paid almost 500 kr for delivery due to the fact that I believed it would be worth it. How disappointing.

April 2, 2024
Salgsbutikken.dk - Mobiltelefon.dk - since 2002 logo

Reply from Salgsbutikken.dk - Mobiltelefon.dk - since 2002

Hi Ane-Sofie

Its Postnord you should give this review - its total out of my hands, and would have been the same with fx Proshop you compare with. So very unfair to give my Company bad review for the delay.

BR
Thomas
Salgsbutikken.dk

Rated 5 out of 5 stars

Great experience

Perfect communication, the phone I ordered was not available so they contacted me immediately. I received the agreed reference and they refunded the remaining value. I highly recommend them.

March 6, 2024
Salgsbutikken.dk - Mobiltelefon.dk - since 2002 logo

Reply from Salgsbutikken.dk - Mobiltelefon.dk - since 2002

Hej Leidy

Mange tak for den fine anmeldelse :-)

Mvh
Salgsbutikken.dk
Thomas

Rated 5 out of 5 stars

Awesome site

Awesome site. They sell reliable phones and other useful products. Unfortunately salgsbuttikken had to deal with a lot of scammers and therefor they have been delaying a lot of their shipments, but I definitely suggest buying here :) Also thanks for a free protection case, sadly I've already bought a mous one before getting another one haha

January 11, 2024
Unprompted review
Salgsbutikken.dk - Mobiltelefon.dk - since 2002 logo

Reply from Salgsbutikken.dk - Mobiltelefon.dk - since 2002

Thank You very much for the review.

My appologizes for the delay

Best Regards
Thomas Schaltz
www.salgsbutikken.dk

Rated 1 out of 5 stars

Had to wait more than a month to receive something I don't want anymore

Do you really think is okay to send an 11.000DKK iPhone more than a month after I tried to purchase it from you, never received a word from you and not even waiting for me to confirm if I still need it?
I don't want it anymore!
I bought it here and you never sent anything to me! Not even an email saying it wasn't available anymore. And SURPRISE!! a month later I have a new iPhone I stopped needing a month ago!

What about if you wait for my confirmation? Is that too much to ask?

EDIT

And just to reply in public to your questions since you have been writing me in private to delete this bad review.

IS NOT OKAY to post something on the website and mark it as "In stock" when you don't even know when your supplier will deliver it to you and make me wait for an unknown amount of time WITHOUT ANY confirmation of when I'm gonna get my phone and then send it 1 MONTH later without even asking, and making me pay for the return and delivery of something I stopped needing 1 MONTH ago.

That's why you getting a 1-star review, so please stop asking me to delete it, because I'm not gonna do it. What's the point of TrustPilot then?

November 13, 2023
Unprompted review
Salgsbutikken.dk - Mobiltelefon.dk - since 2002 logo

Reply from Salgsbutikken.dk - Mobiltelefon.dk - since 2002

Hi Sebastian,

I am sorry - we just sent what you had ordered - Iphone 15 pro max was hard to get in the beginning after the release. And you did not cancel your order either.

It has never been shown as "in stock" - that is not true what you write, it says "expected delivery time" - normal 1-3 days.

I wrote you several times and informed you about the delivery situation in the beginning of October, you never cancelled the order and did not reply when I wrote a mail to you either. I bought this expensive only for you, and you said you would delete the bad review when you got your money back.

I held you costless, and lost money on dealing with you,..


So please tell me what we did wrong ?

Your word is obvious not trustable.

BR
Thomas
Salgsbutikken.dk

Rated 5 out of 5 stars

Great price, excellent service

It took a little longer than originally estimated, but that can be expected when considering high demand and Christmas time. Customer service was excellent and once it shipped it was very quick. Will purchase from them again.

December 18, 2020
Rated 4 out of 5 stars

Great customer service

The original item I ordered was unfortunately out of stock but I received this information quickly, together with suitable options for alternative products. The item was delivered very quickly and in perfect condition, well packaged. Fast, clear and good communication from the store.

August 4, 2020
Unprompted review

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