Salomon Reviews 

STANDOUT WORST ONLINE PURCHASE EXPERIENCE OF MY LIFE!

Bought a pair of GTX boots for a trip to the Lake District. They leaked on the first use damp underfoot conditions but which a pair of trainers probably would have managed.

Salomon treated us like criminals and made us jump through so many hoops with the warranty. There was also the instance when we had a silence to our replies and had to start all over again.

They tried to give us a voucher when they had no stock to replace for a similar product and then when stating to them that we were entitled to a refund, all hell broke loose.

I would expect their behavior from an angry little man selling them privately on eBay but not from a supposed reputable retailer.

It has taken another 5 weeks to process the refund, which they are now claiming they are holding back £12 for shipping, even though they sent faulty boots and we purchased jackets an, leggings and other items within this order.

I used to love their products when I first took up skiing but on reflection, they are getting worse year on year and it is now Sports Direct quality at premium prices. Topped with an equally aggressive approach to aftersales help and support.

This is my first negative review I've ever left because I feel that mistakes happen and people have bad days but this is simply astounding how poor they have been. We purchased them in November and it now May, the refund hasn't cleared and we will still be chasing the postage, they apparently want to hold back, for weeks :(

SA-LONG-MON or SALOMON ?

On January 4th I cracked one of my Nordic skate skis. I proceeded to contact the consumer service on January 5th.

That day, I wasn’t aware of the incredible saga I was going to live.

After dozens of e-mails, an incalculable number of pictures requested and the loss of my case twice, they finally approved that I resend my skis for “verification”. On FEBRUARY 21, I received a new pair of skis.

I thought the history was over…. NOOOO, the bindings that came with the cracked pair, didn’t come back with the new pair.

This adventure cost me 2 months + the loss of pretty much the whole season of ski.

Do yourself a favor, don’t ever buy Salomon product, unless you wanna waste your time and a whole season.
(case- 02801261)

I bought a men's jacket on offer and paid it with the credit card. A month later, still no jacket and, after complaining, they will reimburse me and that's it. Really bad service and lack of caring for the customer.