Salt-Water Sandals Europe Reviews 45

Faulty sandals that were worn once they take days to come back to you on email and then are refusing to replace them. Absolutely disgusted which is a shame as the other sandals from them I have I love as so practical and comfortable but will think twice about buying again. £75 on a pair of sandals that are faulty and they currently still have after I returned them!!!!

My boardwalk sandals barely lasted over a year before they started falling apart under normal usage. This is not what I would expect for a premium sandal. I have then been consistently ignored by their customer service team when I complained about this. I have consumer rights in the UK! And I have found their customer service to be appalling. I am so disappointed as I have recommended these sandals to multiple friends, I thought it was an ethical and decent brand. What a shame.

I’m really shocked and disappointed by my experience.

I ordered my sandals on 12th July and never received my parcel. I contacted DHL, who informed me that the package was destroyed on 8th August because they were given an incorrect delivery address.
Even worse – DHL confirmed that Sikada (acting on behalf of Salt Water Sandals Europe) gave them permission to destroy the parcel, signed off by someone called “Van der Velden”.

I entered the correct address when I placed my order. There was absolutely no reason why DHL should have received a wrong address from your side.

I tried to contact Salt Water Sandals several times but received no reply. Only after sending messages via Instagram did someone finally respond and send me a follow-up email last week.

All I want is for my sandals to be re-sent to the correct address in France.
I’m travelling to South Africa on the 26th, and I really hope to receive them before then.
I have been wearing Salt Water sandals for 15 years and saved up for this new pair – this experience has been extremely frustrating and disappointing.

Please resolve this and send my shoes.

I also never received my sandals, no reply despite sending many emails asking for help. No answer and no refund.

I never received my sandals, no reply despite sending multiple emails and no refund.

Will be reporting.

They dont refund my money. All means of contact have been ignored. I have literally no chance, to get my money back. SCAM!

I bought a pair of sandals approximately 10 years ago and just had to replace them!
I got confused with the sizing and had to send them back.i received a full refund within a week. I reordered the correct size which arrived the next day. Well done saltwater, be back in 10 years for another pair 😆

Just had a weird experience- that turned out very well! Staying in Spain and a cab left us in an inconvenient spot forcing us to walk 2.5 kms in my saltwater sandals. I feared the worst: chafing, blisters - but no. They got me there painlessly and I was raring to walk! Well done saltwater - what a neat sandal.

They refunded me £7.95 for a £74.95 pair of sandals. No explanation given. I am now having to threat legal action to get refund or replacement. DO NOT TRUST THEM.

Ordered a child’s pair of sandals according to their size guide. They arrived, but were too small so ordered the next size up and sent the original ones back. They’ve charged me £3 for a restock fee which goes against consumer rights so will be complaining or taking it further with my bank. If I were to ever buy these again, I’d use a company that stocks them elsewhere.

Every year I have have purchased my twins these sandles, this will be the last year unless the returns of their returns changes. This year I purchased the wrong size paid to return them, whilst waiting for my refund I ordered another 2 pairs which I’m keeping. But having invested year on year to this brand having to pay return and then… the tipping point for me is the £3 shelf restocking charge. Extremely disappointed. Shame on you!

Sandals were too wide and long. I had to pay £10.00 to return them and they deducted a further £3.00. Completely put me off trying a smaller size. Very poor after sales/return policy. Would not recommend.

The cost of delivery to Greece is quart of the sandals's price. Ridiculous! I really wanted to try their product but 33 euros for delivery is quite a steal.. Absolutely not ordering.

Still no reply whatsoever to my original post a few months ago and no reply at all, again, from my fairly recent review.

I was so excited about ordering my first pair of Salties - I bought various colours and sizes to try for an autumn trip to Mexico! I finally settled on a brown boardwalk pair as I have narrow feet and the front buckle made for a perfect fit. No blisters on the first wear, but my feet ached for a week afterwards! The shoes are so flat and there is no padding/support at all. Sadly I won’t be buying any other colours next summer. I’ll stick to my usual choice of Birkenstocks!
Also, beware you must cover the cost of returns, not Salt-Water, which is surprising as they are not cheap sandals!!

Terrible terrible customer service. Avoid at all costs. They are uncontactable and appalling.

Tried to place an order via the EU website and paid with Ideal. Something went wrong with the Ideal payment so my order didn't go through, but the money has left my account. So far waited 10 working days for my contact form to be replied to. All they need to do is inform Mollie, the third-party who receives money on behalf of Ideal, that I should be refunded. God knows when I'm going to get my money back. AVOID.

These are the best sandals for me, after years of trying different brands these fit and are so comfortable.

I ordered the sandals but later found sandals i wanted more so i wanted to return them. When i got my phone to get in my account on their website it said that my password was not right. I clicked on change my password but never received an e-mail. Later i clicked on it again and tried to call. It said the number was out of use, both numbers. I then wrote them an e-mail and contacted them on their website but never got an response. I tried to call again and later found a link for returns on their website. I put my order number in and it didnt work!!! Checked my e-mail and order number 10000 times but it was all right. I cant return my shoes please help!

Absolutely love my Salties!! My go-to summer sandals - they're comfortable, durable, and complement every outfit. Thank you 😊