Sam Turner & Sons Reviews 

414
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the excellent service, describing it as professional and impressive. Many people also appreciate the competitive pricing, finding products to be great value. Reviewers often highlight prompt and quick delivery, with some orders arriving much faster than anticipated. However, some customers noted issues with product quality, such as receiving damaged, faulty, or incorrect items. Others were dissatisfied with delivery problems, including delays, missed deliveries, and incorrect address handling. A few people also felt that customer service could be unhelpful, reporting unaccommodating staff, unresolved issues, or difficulties with returns and refunds.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and availability. While some reviewers... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising the speed and efficiency, even... See more

Service

Users describe positive interactions with service, frequently praising the excellent and professional service... See more

Order

Customers had ambiguous experiences with order, with some reporting seamless ordering and very quick... See more

Price

Reviewers mention positive feedback about price, with many customers finding products to be the cheapest... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Excited about a new, expensive pair of boots having treated myself... Very disappointed that upon receiving the parcel, it was quite clear that one of the boots was clearly off the shelf having wrin... See more

Rated 5 out of 5 stars

Ordered a Barbour Beadnell polarquilt jacket, which was the best price available anywhere. It said standard delivery in 3-5 days but it was delivered the next day by DPD! Fabulous service and the jack... See more

Rated 5 out of 5 stars

I have recently bought 3 Stihl cordless items from this company. I have found their customer service to be exemplary, which sadly is a rarity these days. They are easy to contact by phone and extrem... See more

Rated 5 out of 5 stars

I ordered a pair of Skechers boots YESTERDAY! And they arrived today! Standard 3-5 day delivery and delivery was free! So impressed. I had never heard of Sam Turner before, not sure if you’re a small... See more


Company details


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3.5

Average

TrustScore 3.5 out of 5

414 reviews

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No recent history of asking for reviews

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3.5

All reviews

(414)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Very pleased

My first order with the company. Ordered on a Thursday, received the goods on the following Monday.
Everything in the order was present and correct.
Very happy. Would certainly use again.

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Ordered a Husqvarnia chain saw

Ordered a Husqvarnia chain saw, paid 26-05-2023, many emails informing me of the delivery, just before a holiday weekend and it arrived when they said it would on the day, and even the time it would come. Very pleased thank you.

May 30, 2023
Unprompted review
Rated 5 out of 5 stars

Great retailer of Stihl products

I have purchased a number of Stihl semi professional items from this company. All have turned up on time, perfect condition and also at a price that’s as good as I could find. I haven’t had any issues that needed further assistance so can’t comment there. I will however use for my next requirement

March 27, 2023
Unprompted review
Rated 5 out of 5 stars

In stock and fast delivery.

I’ve now used this company a number of times for Sthil products. They always deliver next day without fuss and unlike so many websites clearly accurately portray if they have stock or when it’s due to arrive.

January 24, 2023
Unprompted review
Rated 5 out of 5 stars

PERFECT! Five Star Service!

Genuinely can't rate Sam Turner and Sons highly enough. My family purchased a couple of fairly expensive garden tools and experienced an issue with one of them, but the team at Sam Turner resolve things quickly and very fairly. Matthew deserves a personal mention as he was friendly and extremely helpful and arranged for the problematic product to be replaced the next day. Order fulfilment was speedy, prices competitive and the return process impressive and super smooth. We're very grateful to Sam Turner and will highly recommend them to friends and family. Truly excellent - Five by Five!

March 24, 2023
Unprompted review
Rated 5 out of 5 stars

Great prices and very helpful staff

Great prices and very helpful staff. Business is not local to me so unfortunately can't visit the store but my online purchases always arrive quickly and any time I have phoned or emailed for advice staff super helpful.

April 23, 2023
Unprompted review
Rated 5 out of 5 stars

Very good company

We ordered two stagings for our greenhouse. We were told that the delivery would be Friday 28th. Then informed that it would be Monday 24th. They arrived today. We were informed of that this morning. No problem constructing them and they are very sturdy and well made.

April 22, 2023
Unprompted review
Rated 5 out of 5 stars

I can strongly recommend this company

I can strongly recommend this company. This is the first time I've shopped (on-line) with them. I was looking for new cushions for my steamer chairs. I searched on the manufacturer's label from the original cushions, and this company came up in the seach. The items were exactly what I was looking for, and the price was excellent compared to similar items online. I also qualified for free delivery. And - oh joy - no budget couriers. They used DPD! So my usual DPD driver delivered the items within a few days. Furthermore: they fit! My chairs are going to look very smart this summer. Thank you Sam Turner & Sons. Finally, I was pleased to receive a proper VAT invoice, although I won't be claiming VAT back in this instance. I am VAT registered though, so it's nice to have clear paperwork.

April 21, 2023
Unprompted review
Rated 5 out of 5 stars

Ordered stihl strimmer after the 2pm…

Ordered stihl strimmer after the 2pm deadline & still they managed to send next day delivery fantastic & faultless service from this firm & also from DPD who even managed thru storm Noa to keep to 1hr delivery slot can’t recommend highly enough thank you ⭐️⭐️⭐️⭐️⭐️

April 12, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered two Barbour fleeces

I ordered two Barbour fleeces. One was fine. I didn try the other one on for quite a while afterwards and it was still in its cover in a drawer. When I tried it on I discovered two holes in the front and rear. They have refused to replace it and have accused me of causing the damage. Simply not the case. Will not use this company again. Shame.

April 12, 2023
Unprompted review
Rated 5 out of 5 stars

Sam Turner and Sons Excellent on line Company

I ordered a Barbour wax jacket from Sam Turner on Saturday evening at 5.15. And received it on Monday morning. The jacket was in the sale with an excellent reduction.
Excellent price
Excellent speedy delivery
Excellent service all round.

April 3, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic

Excellent experience with this company and using DPD helps me considerably as I'm away from home all week and can use my app. I'll definitely be using this company again.
Many thanks

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

Well informed & friendly staff

Good service, responsive and lovely staff. All staff seem very well informed on products and managed to answer even the trickiest questions. Often going the extra mile.

February 21, 2023
Unprompted review
Rated 5 out of 5 stars

Really happy

Really happy. Got a good price for some Stihl chainsaw trousers and free delivery. They were delivered really quickly and are great quality.

March 10, 2023
Unprompted review
Rated 5 out of 5 stars

They've only gone and done it again!!

They've only gone and done it again! I placed an order online on a Sunday of all days and it got delivered on the Monday!! These lot are so on the ball they might be needed on the next football competition! All they do is deliver! Thanks for the proof that this company care.

January 9, 2023
Unprompted review

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