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Company details
- Training Centre
- Charity
- Emergency Training
- Human Resource Consulting
- Mental Health Service
- Training School
About Samaritans Training and Engagement Programmes (STEP)
Written by the company
Now more than ever, your people and teams’ wellbeing is vital. Every interaction is an opportunity to change,
or save, a life. Samaritans is the charity that provides
free emotional support, 24 hours a day. We have been training people in emotional support, suicide prevention and wellbeing and resilience for 70 years.
Now we’re bringing our expertise to organisations to promote better mental health and wellbeing for all. Samaritans Training and Engagement Programmes supports organisations to train their people and teams to spot and support anyone struggling to cope.
Our experienced and knowledgeable facilitators deliver interactive, engaging and impactful courses in half-day or full-day sessions, available as face-to-face or online courses.
The courses available are:
• Conversations with vulnerable people
• Managing suicidal conversations
• Building resilience and wellbeing
• Supporting your team (Managers’ course)
• Making a suicide intervention
• Listening skills
• Understanding and responding to grief
• Understanding and responding to anger
• Recognising and managing trauma
Samaritans is a registered charity.
Now we’re bringing our expertise to organisations to promote better mental health and wellbeing for all. Samaritans Training and Engagement Programmes supports organisations to train their people and teams to spot and support anyone struggling to cope.
Our experienced and knowledgeable facilitators deliver interactive, engaging and impactful courses in half-day or full-day sessions, available as face-to-face or online courses.
The courses available are:
• Conversations with vulnerable people
• Managing suicidal conversations
• Building resilience and wellbeing
• Supporting your team (Managers’ course)
• Making a suicide intervention
• Listening skills
• Understanding and responding to grief
• Understanding and responding to anger
• Recognising and managing trauma
Samaritans is a registered charity.
Contact info
Staff feedback
The feedback from our staff regarding the facilitator Bernie Davies was excellent.
July 12, 2023
My co-workers thoroughly enjoyed this…
My co-workers thoroughly enjoyed this training day and found the experience very informative. Thank you for a great service and delivery!
July 5, 2023
Reply from Samaritans Training and Engagement Programmes (STEP)
Thank you very much for taking the time to share your feedback. We are really pleased you found the training informative.
It's important to listen.
The delivery addressed the title of the module.
Good support material.
The timing of the workshop segments was excellent.
However, one most important element was given short shift.
April 17, 2023
Reply from Samaritans Training and Engagement Programmes (STEP)
Hi Bob, thank you for taking the time to feedback on our training course. We are really glad to hear you found the support material useful and that the timing of the segments worked well for you. We are grateful to you for your feedback on the elements of the course. We'd like to hear more about this - if you'd like to discuss this in more detail, please email step@samaritans.org.
Reply from Samaritans Training and Engagement Programmes (STEP)
Hi Dianna. Thank you for taking the time to share your feedback. We are so glad to hear this.
Managing Suicidal Conversations Training
The training was well delivered and tailored to the particular experiences of the participants. I left the training feeling much better equipped to support people who are experiencing suicidal crisis, and well equipped to have conversations with a wide range of people experiencing different levels of emotional distress. Thank you!
April 18, 2023
Unprompted review
Reply from Samaritans Training and Engagement Programmes (STEP)
Thank you for taking the time to share your feedback. We really appreciate it. We are so glad to hear that you left feeling better equipped to respond to people in distress or crisis.
Great course with practical tools
This was a great training course with effective and practical tools. The trainer tailored the content to incorporate some of the more bespoke issues that my team faces and it was so useful.
October 5, 2022
Reply from Samaritans Training and Engagement Programmes (STEP)
Thank you so very much for taking the time to share your feedback. We are really pleased that you found the tools practical and effective. We are also really glad that your team found it useful, with bespoke content unique to the issues that they experience.
the course was well received by those…
the course was well received by those who did it. However, it is worth warning people that they may need some peer support when doing it - our team were very effected by the content and spent some time talking to each other to process what they were learning. The course was very hard to organise - it took a long time (many months) from first making an enquiry to getting a response and communication was not easy. the training was done in 2021 but the date box below will not allow me to put that in
April 5, 2022
Reply from Samaritans Training and Engagement Programmes (STEP)
Hi Sarah, thank you for taking the time to feedback on our training course. We are really glad to hear that the course was well received by those who took part. We are grateful to you for your feedback on peer support and the booking process. We'd like to hear more about this - if you'd like to discuss this in more detail, please email step@samaritans.org.
Reply from Samaritans Training and Engagement Programmes (STEP)
Thank you so much for sharing your feedback. We are really glad to hear that you found the course interesting, and that it was relevant to your organisation.
Managing Suicidal Conversations
A difficult subject which was presented superbly by Tara. We all learned a tremendous amount.
November 23, 2022
Reply from Samaritans Training and Engagement Programmes (STEP)
Thank you for taking the time to share your feedback. We are so glad to hear that you found our course valuable. We will pass on your comments to our trainer too.
Training courses are fantastic
February 24, 2023
Reply from Samaritans Training and Engagement Programmes (STEP)
Thank you so much for taking the time to share your feedback, Elaine. We are really glad to hear you enjoyed the training courses. We will pass on your comments to our team.
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