SAM Conveyancing Reviews 

1,237
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, finding the process easy and convenient, particularly for specific legal needs like anti-fraud verification and property surveys. Many people appreciate the helpful and friendly staff, who are described as attentive and reassuring. The quick response times and clear communication further contribute to a smooth and less stressful user experience for consumers. However, some people experienced communication issues, noting slow responses and a lack of updates, with some cases being passed to other providers.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting efficiency, professionalism, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and quick... See more

Response time

Users describe positive interactions with response times, with many praising the quick and efficient... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness... See more

User experience

Customers had positive experiences with the user experience, finding the entire process easy to navigate,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had to get the Form LL restrictions(Anti-Fraud restrictions) verification done when remortgaging our property and was struggling with the local ones we called saying they don't and was super gl... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with SAM Conveyancing. They were recommended by our solicitors at a competitive rate and did an amazing job. The response time was great and Olivia was very friendly! Ade had... See more

Company replied

Rated 5 out of 5 stars

Had a great experience overall with Sam Conveyancing. Dealt with Amy who supported with helping me with the process of verifying my ID for the LL Restriction Form. The emails sent were so thorough and... See more

Company replied

Rated 5 out of 5 stars

Brilliant support while buying our first home. Ehren was incredibly helpful and informative from start to finish, even after our first purchase fell through. Nothing was ever too much trouble, and we... See more

Company replied


Company details

  1. Conveyancer
  2. Surveyor

Written by the company

Hand selected CQS accredited conveyancing solicitors, RICS regulated chartered building surveyors and independent mortgage brokers providing a market leading service all managed by the SAM team. We provide every service you need to buy or sell your residential property successfully. We also provide many other services including will drafting, deeds of trust, home removals and buildings insurance. Everyday we help clients achieve their dream of buying a home and take as much of the stress out of the process that we possibly can. At our heart is a friendly approach to what most people feel to be the hardest thing they'll ever do. We are human like everyone else and offer this personal touch during the process. If at anytime you need our help, simply call us on 0333 344 3234 and within one ring, we will listen to what you need and do all we can to help you. We really are a friend when you need them the most.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 83% of negative reviews

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4.3

All reviews

(1,237)

121 reviews in the last 12 months

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Rated 2 out of 5 stars

Not the Guided Service I Expected

I used SAM Conveyancing for a remortgage and transfer of equity because I wanted a one‑to‑one guided service with a named point of contact. It wasn’t made clear that the legal work would be outsourced to Chadwick Lawrence or that SAM’s involvement would become limited once the file was passed across.

During the remortgage, I didn’t receive the level of support, clarification, or escalation I expected, even though SAM were copied into the correspondence. Much of the process had to be managed by me, and the experience didn’t match the personalised service I believed I was signing up for.

The transaction completed, but the overall service fell short of the expectations set at the start.

March 20, 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Andrea,

Thank you for taking the time to share your feedback. We’re really sorry to hear that the experience didn’t feel as you expected, and we do appreciate you raising this.

We just want to clarify a couple of points. From the beginning, our service is designed to work alongside a panel of trusted solicitor firms, such as Chadwick Lawrence who carry out the legal work, while we remain involved to support, guide, and help with any queries or escalation if needed. We try to be as clear as possible about this structure and from the start of the process, you sign the terms of engagement with Chadwick Lawrence, along with using their App which provides all the information about your solicitor and what is needed. However, we’re sorry if this wasn’t how it came across in your case.

Looking at your file, we can see that communication was ongoing throughout the transaction, with updates shared and responses provided when needed. That said, we understand that you were hoping for a more hands-on, single point of contact experience, and we’re sorry it didn’t feel that way in practice despite your case handler and your solicitor being on hand for you at all times.

It’s never our intention for clients to feel they have to manage the process themselves, so we’re disappointed to hear that this was your impression. Your feedback is really helpful, and we’ll take it on board to make sure we’re setting expectations as clearly as possible from the outset.

We’re really pleased everything completed in the end, and we wish you all the very best moving forward.

Kind regards,
SAM

Rated 5 out of 5 stars

They made service unexpectedly easy and…

They made service unexpectedly easy and in fact suggested a better advice than my original request. Process was all smooth and they delivered exactly what was promised.

April 1, 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Chetan,

Thank you for your 5-star review on your Deed of Assignment through Amy at SAM and Amanda from Chadwick Lawrence.

We are pleased to hear that you found the service easy and that we were helpful with advice.

If there is anything in the future that we can help with, then please let me know.

Best wishes
SAM

Rated 5 out of 5 stars

I recently used SAM Conveyancing to…

I recently used SAM Conveyancing to provide a Deed of Assignment covering income from rental properties. I had already seen a couple of negative comments directed to Chadwick Lawrence but decided to give the benefit of the doubt as the process seemed a lot faster and straight forward than other Lawyers were offering.
I was pleasantly surprised - the whole process was seamless and completed within a few days.

April 8, 2026
Unprompted review
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Reply from SAM Conveyancing

Hi David,

Thank you for leaving such a positive review on your Deed of Assignment through Amy at SAM and Amanda at Chadwick Lawrence. It's great to hear that the team made the process feel seamless and had everything completed for you within just a few days.

If you need help with anything in the future, please get in otuch and we will be happy to help.

Best wishes
SAM

Rated 5 out of 5 stars

We recently used SAM Conveying for Level 2 Survey

We recently used SAM Conveying for the survey on our first flat, and we couldn’t be happier with the service. As first-time buyers, we had a lot of questions, but the team was always on hand and responded quickly and efficiently to everything we asked.

They made the whole process feel straightforward and much less stressful than we expected. Communication was clear, timely, and reassuring throughout, which really helped put our minds at ease.

We would highly recommend them to anyone looking for a reliable and supportive conveyancing service.

April 1, 2026
Unprompted review
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Reply from SAM Conveyancing

Hi Jamila,

Thank you for your 5 star review following your Level 2 Homebuyers Survey through Amy at SAM and Izuka at Francis Blackstone Surveyors.

We are so pleased to hear that you found us to be communicative and reassuring, also that that the team were on hand to answer any queries you had.

If there is anything we can help with in the future, please do not hesitate to contact us, we will be more than happy to help.

Best wishes
SAM

Rated 4 out of 5 stars

The process was quick and efficient

The process was quick and efficient. Ehren gave a very prompt and complete answer to my initial query which reassured me that I was getting what I needed. The only thing I would add is that I wasn’t aware that my task would be passed to another provider. In any case both organisations were quick and efficient.

March 23, 2026
Unprompted review
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Reply from SAM Conveyancing

Hi Harry,

Thank you for your feedback. We’re pleased to hear that you found the process efficient and that Ehren was able to provide the reassurance you needed at the start.

We also appreciate your comment regarding the transition to another provider. We aim for complete transparency, so we will look into how we can make this step clearer for our clients moving forward.

If you need any help in the future, please get in touch, and we will be happy to help.

All the best
SAM

Rated 5 out of 5 stars

This is the second time I’ve used Sam…

This is the second time I’ve used Sam conveyancing, first time was for a sale and purchase and now another sale, I’ve had a great service from Amy and Amanda, I have been updated along the way, it’s been refreshing to have another smooth process. I will use them for all my future transactions.

April 2, 2026
Unprompted review
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Reply from SAM Conveyancing

Hi Daragh,

Thank you for your positive review. It was a pleasure assisting you with your second transaction. We’re glad to hear that Amy and Amanda kept you well-updated and that the process went smoothly for you.

We really appreciate your continued support and look forward to helping you again.

Best wishes
SAM

Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS

I absolutely regret choosing SAM Conveyancing. I trusted them to help me through the house-buying process, but instead they passed me on to Chadwick Lawrence — one of the worst solicitor firms I’ve dealt with.

Given SAM Conveyancing’s high ratings, I assumed they would work with reliable and professional firms. That was not the case at all. The entire process became extremely stressful and frustrating.

Communication was very poor. I had to chase repeatedly just to get updates, and I was never able to speak directly with the person handling my case. Calls were not returned, and I was given incorrect information, which only caused further delays and confusion.

Overall, this made what should have been an exciting experience feel like a nightmare.

Please do your research before using SAM Conveyancing and be cautious about being referred to firms without checking their reviews first. I received no real support and completely regret using their service.

April 2, 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Khatega,

Thank you for your feedback. We genuinely appreciate you sharing your experience with us.
I can confirm that our team, specifically Amy, has been in consistent communication with you throughout this process. While we understand that delays are frustrating, there are several key factors that impacted the timeline of your matter.

Although instructions were received in November, the necessary Client Care paperwork and ID checks were finalised on 16th December. As a regulated firm, our solicitors are legally unable to begin substantive work on a file until these compliance requirements are met.

A primary focus of the recent weeks involved the Source of Funds review. To comply with strict Anti-Money Laundering (AML) regulations, we cannot accept funds from individuals under the age of 18, because the financial trail in this instance was complex, our review had to be meticulous. As we discussed on 17th March, these safety checks are a legal necessity and cannot be bypassed or rushed, even when there is pressure from a seller to complete.

We are pleased that the matter has now reached a successful completion, and we wish you the very best of luck in your new home.

Rated 5 out of 5 stars

Excellent service - 5 stars

From start to finish the communication was excellent. Joe responded very fast to all my enquiries. The information given to me to book and pay for the survey was very clear and easy to do. Very good value for money for a level 2 survey including a valuation. The survey itself was booked within days with confirmation of the time it will take place. I received an initial email on the day with brief details of the surveyors findings and had the full report within 3 days. The surveyor Izuka completed a very detailed report with pictures and answered a question I had almost immediately. This is the second time I have used this company after another property fell through and have received excellent service once again. Would highly recommend. Thank you.

March 12, 2026
Unprompted review
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Reply from SAM Conveyancing

Hi Lisa,

We really appreciate the kind words! It’s wonderful to know that Joe and Izuka provided the quick turnaround and detailed insights you needed for your survey. Providing an excellent experience is always our goal.

If we can help you with anything in the future, then do get in touch, and we will be happy to help.

Best wishes
SAM

Rated 5 out of 5 stars

Absolutely incredible

Absolutely incredible. So organised and efficient throughout. This is the first time I’ve had a conveyancing experience where I didn’t get stressed or frustrated at all. I will always always use SAM conveyancing in future. Everyone is friendly, responds quickly and knows what they are talking about and doing. Such a slick service.

March 27, 2026
Unprompted review
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Reply from SAM Conveyancing

Hi Anneka,

Thank you so much for your 5-star review for your sale. We are pleased to hear that you found everyone friendly and that the response time was quick.

If there is anything we can do to help in the future, please get in touch, and we will be happy to help.

Best wishes
SAM

Rated 1 out of 5 stars

I initially received a quote from SAM…

I initially received a quote from SAM Conveyancing for a remortgage and transfer of equity. However, it later emerged that they were not on my lender’s panel, and my case was passed to their partner firm, Chadwick Lawrence.

I was assured that my SAM Conveyancing case handler would remain actively involved and “always be on hand” to provide updates or answer any questions. Unfortunately, this was not the case. From the outset, Chadwick Lawrence provided a very poor level of service, and despite copying my SAM case handler into numerous chasing emails, she stopped responding entirely around four weeks into what became a 12-week transaction. To date, I have not received any further communication from her or anyone else at SAM Conveyancing.

From the beginning, I was clear about the nature of the transaction and mortgage type when obtaining my quote, as well as my desired completion timeline. Despite this, the process took approximately six weeks longer than planned, with little to no proactive communication.

In addition, I was charged several hundred pounds more by Chadwick Lawrence due to the mortgage type—something I had explicitly disclosed to SAM Conveyancing before receiving my initial quote. This lack of transparency was extremely disappointing.

Overall, the service from both SAM Conveyancing and Chadwick Lawrence was unacceptable. I would strongly advise anyone considering either firm to look elsewhere.

December 16, 2025
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi N,

Thank you for taking the time to share your feedback, we really appreciate you getting in touch.
So that I can look into this properly for you, could you please email help@samconveyancing.co.uk with your full details? Unfortunately, the name “N” alone doesn’t give me enough information to carry out a thorough review of your case.
Just to clarify, SAM acts as an introducer, and a solicitor would have been assigned to you from the outset to handle the legal work. As such, SAM is not on any lender panels, as we don’t carry out the legal services directly.
We do understand that delays can be frustrating. In many cases, timelines are affected by third parties involved in the process, which can sometimes lead to additional work outside of a standard transaction and, in turn, additional fees. We do our upmost to provide clarity on any additional fees as a transaction is progressed.
Please do get in touch via email, and I’ll be happy to review this further for you.

Kind regards,
SAM

Rated 5 out of 5 stars

We have had a very positive experience…

We have had a very positive experience using SAM Surveys. From the outset, the team clearly explained the entire process and provided honest, transparent advice on the most suitable level of survey for our property purchase.

Although the report indicated it could take up to five days to be completed, we were pleasantly surprised to receive it the very next day. Communication throughout was excellent, they kept us fully informed when the survey was booked, provided regular updates, and followed up afterwards to ensure we had received all documentation and to address any questions or concerns.

Overall, the service was efficient, professional, and reassuring during what can be a stressful process. I would highly recommend them to anyone in need of surveying or conveyancing services.

March 11, 2026
Unprompted review
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Reply from SAM Conveyancing

Hi Rachael,

We really appreciate the 5-star review! It’s great to know that you were happy with our team’s communication and transparency. We're glad you were happy with the quick turnaround on your report.

If you need anything in the future, please get in touch, and we will be happy to help.

Bets wishes
SAM

Rated 5 out of 5 stars

Great company

Great company, excellent value for a level 3 survey.
It was personal, asked questions and if there was anything I wanted from the survey.

The survey was well formed and detailed.
After care was given.
Would highly recommend

March 3, 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Elouise,

Thank you for your 5-star review for your Level 3 Building survey. It's great to hear that you found us personal, that your report was detailed, and that you were happy with the aftercare.

If there is anything else we can do to help in the future, please get in touch, and we will be happy to help.

Best wishes
SAM

Rated 5 out of 5 stars

All the people we have dealt with from…

All the people we have dealt with from SAM Conveyancing were extremely helpful, professional, knowledgeable and patient....I asked alot of questions which were responded to quickly. I've used conveyancers before and can't rate the service I received from SAM Conveyancing highly enough. I will certainly recommend and use again.

March 12, 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Michelle,

Thank you for your positive feedback!

It is great to hear that you found us to be professional and knowledgeable and that we were on hand to answer any questions you had.

If there is anything you need help with in the future, please do not hesitate to contact us, we will be more than happy to help.

All the best
SAM

Rated 5 out of 5 stars

Level 2 Homebuyer Survey

I used SAM conveyancing for a Level 2 house survey. The process was easy and the survey was undertaken and the report delivered quickly. The report was detailed and was clear and easy to read and helped to identify a couple of areas that were raised with the seller that I would not have known about. Friendly staff and would use again.

February 12, 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Mel,

Thank you for your positive review on your Level 2 Homebuyers Survey.

We’re delighted to hear you enjoyed our friendly service. It's great that we were able to get your survey booked quickly and provide a clear, easy-to-read report.

If we can help with anything else in the future, then please get in touch and we'll be happy to help.

Best wishes
SAM

Rated 5 out of 5 stars

Really helpful company

Really helpful company. Information given by phone and email and guided us all the way

February 27, 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi MT,

Thank you for your 5-star review. It's great to hear that you found us helpful and that we guided you through the process.

If you need anything else in the future, please get in touch, and we will be happy to help.

Best Wishes
SAM

Rated 5 out of 5 stars

I needed an anti-fraud certificate for…

I needed an anti-fraud certificate for our remortgage and SAM conveyancing was able to sort that for us! I found it difficult to find somewhere that would provide this as a stand alone service without having to do it along with our remortgage. They could also do this service online which saved time and travel expenses.

They were very clear and helpful and it was sorted within a week, I’d definitely recommend SAM conveying to friends who need similar legal services.

February 2, 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Eleanor,

Thank you for your 5-star review for your Form LL verifying that you had through Joe at SAM and Sarah Haller from Chadwick Lawrence. It's great to hear that we were able to help you out quickly and as a service on its own, and that we do everything remote meant, it saved you time and money.

If there is anything else we can do to help in the future, then please get in touch, and we will be happy to help.

Best wishes
SAM

Rated 5 out of 5 stars

Had a really good service

Had a really good service, Chris and Amanda assisted, was responded promptly and smoothly. Really happy for the service. Thank you so much.

February 3, 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Bho,

Thank you for your 5-star review of your Deed of Assignment. It's great to hear that Chris and Amanda responded promptly, and the process was smooth.

If there is anything in the future we can help with, please get in touch, and we will be happy to assist.

Best wishes
SAM

Rated 5 out of 5 stars

We recently bought our first home

We recently bought our first home, and SAM Conveyancing were absolutely superb throughout the experience. We were lucky enough to have Ehren helping us through the process who was really attentive and reassuring. He replied quickly to any questions we had, and was a great bridge between us and our solicitors.
When we move in the future I will 100% be using them again due to the 10/10 service we received.

January 10, 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Daniel,

Thank you for your 5 star review following your purchase through Ehren at SAM and Lauren Braithwaite at Holden Smith Law.

We are so pleased to hear that Ehren was able to support you throughout the process and was there to answer your questions and re-assure you when your solicitor was busy carrying out the legal work, in the background.

If you need anything in the future, please do not hesitate to contact us, we will be more than happy to help.

All the best in your new home

Rated 5 out of 5 stars

Great service, couldn't recommend more.

Brilliant support while buying our first home. Ehren was incredibly helpful and informative from start to finish, even after our first purchase fell through. Nothing was ever too much trouble, and we felt supported and confident at every stage.

January 28, 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Ellie,

Thank you for leaving such a lovely review for your purchase through Ehren at SAM and Lauren Braithwait from Holden Smith. We are pleased to hear that you felt supported throughout, even after your first purchase fell through, and we were able to help get you over the line for your second purchase.

If there is anything else we can do to help, please get in touch, and we will be happy to assist.

Good luck in your new home!

Best wishes
SAM

Rated 5 out of 5 stars

This is my second time using Sam…

This is my second time using Sam Conveyancing for a house that I would like to purchase. I have been pleased both time and receive the report quickly with very helpful information. The recent surveyor Harry was very helpful and call me after to go through certain information detailed in the report. I will definitely use this company again.

February 3, 2026
Unprompted review
SAM Conveyancing logo

Reply from SAM Conveyancing

Hi Amelia,

Thank you for your 5 star review following your Level 2 Homebuyers Survey through Chris at SAM and Anna Achilleos at Camsure Homes Limited.

We are so pleased to hear that you received the report quickly and that the surveyor took the time to go through it with you.

If there is anything we can help with in the future, please do not hesitate to contact us, we will be more than happy to help.

All the best
SAM

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