Sam's Club Reviews 

Order Pokemon cards online which is already a hassle to get with their website crashing and being a huge pain, but it's been 5 months with no update on their end so I'm tired of waiting for what I paid for and went to get a refund. Their in store customer service are incredibly rude and of no help and kept sending me to call their member service phone number. I've already called them multiple times with the same response of go instore or they can't do anything and seems all of their customer phone services are sent to phone operators in India as i've have never gotten a call with anyone that doesn't have an accent to their voice. Will be refunding my whole membership and this is why Costco is superior to Sam's Club

I am not a member, yet my Discover was charged 193.68 on June 30, 2026. Have not been in the store in over a year.

Dogs allowed in Shopping Cart, the same area where our food is stored! Just nasty and inconsiderate of shoppers. Please leave your fur buddy, home or stop allowing them to ride in public shopping carts because we need them for food and not your precious pet!

If you are looking for the absolute worst fake meat then Sam’s Club is your place. Not only have they dropped in options but the quality of food has drastically diminished.

Trying to order a cake is absolutely AWFUL. I think they don't really want a bakery where people can order so they make I'd as difficult as possible.
After 40 minutes of trying to order, I still don't know if I'm going to have a cake for Father's Day or not

I was a customer for 10 years. I ordered over $300 last week. My Sam’s credit card was rejected saying it was out of date. I called Synchrony 3 times and they said it was on the way. Sam’s would not even try to solve this problem. I used my Discover Card and had no problem. My credit score is over 800. So it’s not my fault. I canceled Sam’s credit card and will not renew my membership. 10 years SMH.

I like the products that Sam’s sells, except they never have the flavors I want in stock. They are only available online and I have to pay high shipping costs to buy them. I am more likely to get it in the store or from Costco.

Extremely Frustrating Return Experience

My experience returning an item to Sam’s Club has been incredibly disappointing.

I purchased the Backyard Discovery Grayson Peak Cedar Swing Set/Playset (Order #10416171365) and returned it. The item was picked up on May 20.

After weeks of following up, I was finally told that Sam’s Club had received confirmation from the vendor on June 26 and that my $964.18 refund would be processed back to my original payment method within 5–7 business days.

That timeframe came and went, and I still have not received my refund.

It has now been nearly two months since the item was returned, and I have spent an unreasonable amount of time contacting customer service for updates. Each interaction has resulted in another promise or another delay, but no resolution.

A return should not require this much effort from the customer. Once an item has been returned and the vendor has confirmed receipt, there should be no reason for a refund to remain outstanding for weeks. Having nearly $1,000 tied up for this long is unacceptable.

I expected much better from Sam’s Club. The lack of follow-through, poor communication, and excessive delays have made this one of the most frustrating customer service experiences I’ve had. I hope this review encourages Sam’s Club to improve its return process so future customers don’t have to spend weeks chasing a refund that should have been processed promptly.

If there was a no star. It would have been my option. Never again will I order anything from Sam's club on-line. It's been three months, they haven't refunded my payments. It took two months to pick up the items. I took it to the store, they refused to take it back. After finally picking up the items, they refunded half. They claimed to refund everything and that my credit card company was the problem. Can you imagine?

Sales associates (or whatever you call them) are not only unhelpful, they are very rude. When I asked if they could look up an item to see where it was in the store they told me that I could do the same thing on my phone. When I asked another associate where an item was, they replied, “I have no idea”. When I asked a third associate where something was they replied, “ I don’t know. I’m knew”. Pitiful!!

They donot do their job at customer service . A bunch of lazy and ignorant people . I gave them copies of my license but they cannot upload it .
They cannot resolve any issue

You want us to use scan and go. And then you want to double scan everything in my cart. After I did your job. Terrible. Either you trust your customer or hire more people to be cashiers.

I have been a Sam's Club member for years and generally like the products and value they offer. Unfortunately, my experience with their shipping service has become consistently unreliable.

My most recent order (#1043 5121 904) for three cases of Monster Energy Mega Can Zero Ultra ($109.65) was placed on June 27, 2026, with a promised delivery date of June 29. As of July 1, the order still had not arrived, and the tracking status remained stuck on "In Progress."

What makes this especially frustrating is that this is not an isolated incident. Since January 2026, I have experienced similar shipping failures more than 10 times, and likely closer to 20 times. An "Arrives by" date should be a reliable commitment, or at the very least customers should receive accurate updates when delays occur. Instead, orders simply miss the promised date with no meaningful communication.

Another concern is that Sam's Club places an authorization hold on the full purchase amount, tying up customers' funds while the order remains undelivered. Although the charge may still be pending, those funds are unavailable to use until the issue is resolved.

Customer support has also been disappointing. The AI chat assistant has never resolved any of these issues, wait times to reach a representative often exceed an hour, and callbacks frequently disconnect without another attempt to contact the customer.

I understand that occasional shipping delays happen, especially with weather or carrier issues. However, repeated missed delivery commitments over several months suggest a larger problem with shipping management and customer communication.

Sam's Club has excellent products and competitive prices, but the online shopping experience needs significant improvement. Customers deserve accurate delivery estimates, proactive communication when delays occur, dependable shipping, and accessible customer support. Until those issues are addressed, I cannot recommend relying on Sam's Club shipping for time-sensitive purchases.

Customer service in the automotive section at the Cuyahoga Falls, Ohio Sams' Club is non existent! I waited almost a half hour trying to just buy a marine battery for my boat and the people in automotive refused to wait on me. I had two different sale associates literally pounding on the door and windows to get someone to help me and they were ignored also. One of the sales associates even called a manager to try to get help and that accomplished nothing. I ended up walking out with nothing. Absolutely pathetic. I work in retail and if I did that to my customers I would be fired!

I'M a member and am greatful for the help that I get at self check out at 34th street store. Dean always there working to help us all with a smile and great attitude. She is great makes your store look great.

My wife has a Sam's Club membership. I had an alert on my car indicating there might be something wrong with the tire. I drove to Walmart where they won't check your tire unless you have an appointment as if I needed to have scheduled getting a nail in my tire. My wife said that Sam's Club wouldn't do that, so I drove to Sam's Club. Because I am not the member, they wouldn't even check me in without the membership card. I said my wife is on her way here. The associate wouldn't get me checked in. Apparently, Sam's Club believes as well that I should have scheduled when I picked up a nail and needed to get my tire repaired.

I find this store has a lot to choose from. I've purchased so many different kinds of merchandise from them. Their produce always looks appealing. I wasn't sure we would go thru a whole case of Chobani yogurt before the expiration date, but now it's something we keep stocked at home. We're hooked on the 120-piece (or maybe it's 150 pieces?) Fruity Snacks ever since we tried the samples that were given out a few months ago. Their gas is usually one of the cheapest in the area, and the lines for it are understandably long. Parking is plentiful with easy access to 322 East or West. A quick jeet down Grayson Road gets you to WalMart or Aldi's. They're sometimes lazy at the concession stand, but that's my only gripe. Love having the manned T-Mobile kiosk now. They keep the parking lot well maintained when it snows.

They should pay me to shop at there store, the prices are no different then the local stores but they want you to buy bulk. I would concider $15 for a membership

I had a very disappointing experience with Sam's Club Tire Center.

I originally brought my truck in because my TPMS valve stems were leaking and causing my tires to lose air. Before purchasing anything, I made it very clear that replacing the TPMS valve stems was the reason for my visit, and I was assured that the work could be completed. Based on that assurance, I agreed to purchase and install four new tires, even though the existing tires did not necessarily require replacement.

When I arrived to pick up the truck, I discovered that the TPMS valve stems had not been replaced. I was told they "didn't have time" and was asked to bring the vehicle back the following day. After rearranging my schedule and returning as instructed, I was then informed that they could not replace the valve stems at all and would be unable to help me.

As a result, I am left having spent a substantial amount of money on four new tires while the original issue—the leaking TPMS valve stems—remains unresolved. The service desk staff offered little assistance, showed no sense of accountability, and did not apologize for the inconvenience or additional expense. Attempts to contact customer support were equally frustrating, involving an AI system and extremely long hold times without any meaningful resolution.

My disappointment is not simply that a mistake was made, but that the commitments made to me before the sale were not honored, and there appeared to be little concern for correcting the situation afterward.

Based on this experience, I cannot recommend Sam's Club Tire Center. If you choose to do business with them, I would strongly advise obtaining written confirmation of exactly what services will be performed before authorizing any purchases.

My experience with Sam’s Club customer service representatives over the phone was horrible. One representative said oh yes I see where you called in April & let me put you on hold. I was put on hold for 10 minutes & I know it was in hopes that I would hang up but I didn’t. Once he realized I wouldn’t he finally hung up. I called back & got a lady this time. She said I don’t see where you called in April & put me on hold. She hung up on me after 3-4 minutes of being on hold. This makes me consider canceling my membership because I HATE paying for bad customer service. Thank goodness my issue wasn’t too bad because if it was … I would be screwed if I was waiting on them to help. The customer service I receive in the store is always good. Night and day compared to the customer service over the phone. Get it together Sam’s or I’ll have to shop elsewhere.