Samsung Electronics Danmark Reviews 

I love the products I have s22 phone, washer and american fridge freezer, love them all but the freezer has gone offline.The foreign lady on helpline couldn't understand a word I was saying, repeated e mail 6 times and spelled out and she still didn't get it. Really poor this Samsung, you shouldn't be doing this to your customers or those poor foreign call centre staff

The support is terrible. They won´t help me. They give me some stupid answers and the most FAQ. It doesn´t help with the problem even if the problem can only be fixed in Denmark. They tell that I need to contact the seller of the product. They don´t want to help me as if they were earning sh** money.

If it were possible I would give zero stars. Samsung Trade- in campaign is a joke. I participated in a Device Buy Back and bonus campaign and I am yet to get my refund almost a year later. I have contacted Samsung Support through emails and phone calls and got received zero support with my issues. Samsung you are giving yourselves a bad name! I do not recommend anyone participating in their campaigns.

Samsung is deemed one of our foremost choices when it comes to purchasing mobile phones or various kitchen appliances. The refrigerator and freezer I own from this brand have demonstrated flawless performance over the course of the last five years, and the quality of my mobile phone is also exceptional. Nevertheless, my Samsung A20 mobile phone's camera suffers from low quality, an issue which motivates me to opt for an improved alternative.

My French Fridge freezer which is only 6 months old and cost £2000 has broken down 3 times in the last few weeks they send an engineer who claims to fix it but soon after he goes it fails again how long should we go on without a fridge. We thought Samsung was a well made product sadly this is not true

Without going into details........my fridge was dead, deceased, very obviously dead. Before any warranty work could be considered Samsung accredited engineer had to have 'eyes on'. I waited for 10 days.
'Definately deceased' said the engineer. I was fortunate that a neighbour lent me a small fridge and it was winter.
However........once the engineer had confirmed the appliance's sad passing, (I loved that fridge) a new replacement arrived within a week.
Might I gently suggest that Samsung recruit a few more on site engineers? Something for the suggestion box.

My Samsung Global washer/dryer has broken down. I've contacted Samsung to ask for a repair under warranty.

Their accredited warranty service provider Martin Dawes based in Saltcoats has one engineer in the West Coast of Scotland. A washer/dryer warranty repair is going to take 5-6 weeks. They also have one member of admin staff due to illness.

I have sourced an engineer, who can obtain Samsung parts & fit in 72h.

Yet Samsungs accredited service provider takes 5-6 weeks?

For a washer/dryer - an essential item for a family?

I have x3 Samsung TV, washer/dryer, fridge, microwave, mobiles. I've never had to have a warranty repair thankfully but this experience will put me off ever using Samsung ever again.

I have been in daily contact with Samsung call center staff and asked to speak with a manager. They "cannot transfer calls or request a callback as they will not speak to the general public"

This is a multi billion pound company who don't want to speak with customer's if they are unhappy, it's beneath them.

I posted on Twitter and got a terrible response "They cannot speed up engineer"

An engineer could swim from Korea in 6 weeks.

I sent a recorded delivery letter to the CEO of Samsung UK Hadrian Baumann's office on Friday 24th March which was received (signed for) without response.

Please reconsider a Samsung purchase of any sort.

#Samsung #Warranty #BreachOfContract

Terrible online help chat service. Do not use

Full of viruses! Won't download videos

At first I gave Samsung 1 star but in the end they sorted out all of my concerns so I'm happy with my products I've received plenty of cash back too

Very very bad ripped me off hundred pounds I have zfold 3 off o2 had this 2 years had 3 replacement s has screen bust then got starter kit off Samsung has promotions so not so long ago the spen nib broke off so had to pay 99.99 pounds for spen only got spen Pro bigger than my phone anyway got intouch with Samsung shop they told me it's compatible and all the while they tells me to tap hard on screen the spen Pro damaged my phone the screens not functioning properly I told Samsung had to send spen Pro back.recorded delivery royal mail has Samsung only say not received it anyway waited for refund I was promised 99.99 pounds plus postage all I got back was 19.30 pounds it's disgusting still no joy I've took them now to small claims court

Zero star
During the black week, I bought Galaxy Tab A8 with a discount, They did not send it, and every time I call they claimed that it is not in stock, however, the website says the opposite. I called from another phone asking about the availability of this device and they confirmed it is in stock and the expected delivery is 1-3 days. I called again to ask about my purchased device and they lied again "it is not available, would you like to cancel your order ?"

My Samsung oven door exploded/imploded on Friday 9th December. The kitchen was covered in shattered glass and the inside of the oven even more so. I rang AO who I bought the appliance from and was transferred to samsung "customer service". The staff member - RG or Argee, couldn't have been less interested and cut me off. I rang AO back and they stayed with me on the call this time.
They transferred me to a member of Samsung customer service department again and I couldn't understand a word she was saying. Neither could AO. Eventually I was transferred to Mark at the liaison centre. He was an unhelpful chap! He said he would arrange a repair, which I didn't agree to.

I explained that the glass had both exploded and imploded, my kitchen was covered in broken glass, and so was the inside of the oven, so naturally there would be glass in the air vents and apertures in the oven. Therefore simply replacing the glass door would be dangerous.

Mark who is not a qualified engineer, advised me that was the only option, unless I waited for an engineer to visit . I'm also not a qualified engineer, but common sense dictates that damage of this magnitude to electrical elements INSIDE an appliance, would result in an appliance that is dangerous to use.

I also noted that the warranty allows Samsung to use it's discretion in authorising replacement rather than repair. I asked Mark to use this but he declined and said (incorrectly) that the warranty was for repair only. I asked Mark to connect me to someone who could authorise replacement, but was told there is no-one (despite the warranty saying there is). I had to agree to repair, or wait for an engineer's visit. I asked when the engineer could come out and he said he didn't know, because he could only pass the information on to the engineers, who would contact me in the next 24 hours. Two days later, they haven't.

So I now I have to wait for an engineer to contact me, arrange a totally useless visit, wait for his report, and then wait for Samsung to arrange an appointment to act on said report.

I really don't think Samsung are taking the gravity of this malfunction of one of their appliances, seriously. Thankfully my grandsons aged 8 and 4 were not in the kitchen at the time of the malfunction, but it was loud, dangerous and upsetting, and they could have been badly injured.
Samsung are seriously at fault here. A report of an extremely dangerous malfunction of one of their appliances is being treated as trivial. They should be doing their utmost to rectify this issue instead of reading from the script. However their generic replies to this report of a dangerous malfunction are only helping to make my case against their non-existent customer service, and total disregard for customer safety. And they repeatedly declined to answer the question, how long do Samsung consider it acceptable to leave a family without a necessary appliance? It's a pity there isn't an option for zero stars, as I begrudge giving this sad act one star.

Norwegian

I ordered a TV and sound bar the 14/11/22, its still under processing, have talke dwith their support 4 or 5 times now and still they are trying to fix some issues, i am starting to get pissed now, samsung is so good but this service is so bad, honestly they should just fire everybody at samsung norge and move it to sweden, cause this is just horrible, and i got charged for the tv and soundbar and i didnt even get order number or reciept, had to ask them then they had to use time to find the order so now i can see the order. Lets se how long it takes until it starts shipping, soon prob wont happen anything until after christmas, great job.......

Absolutely shocking company to deal with purchased a £700 washer dryer that hasn't worked correctly since the day I got it send out engineers who say it’s fixed then it starts smoking doesn’t spin clothing comes out wetter then it went in I have Had enough !!!

This post is a follow up of my last post with Samsung * where i wrote I "Will never use samsung for anything again. the worst customer service when dealing with them regarding my faulty phone. after waiting 2 weeks for them to collect my phone to be fix at my door for £20 instead of sending it to them and waiting longer, they texted me offering a refund. I accepted the very poor offer but wanted it sorted. After waiting over 3 weeks this time for a refund to be told they lost my account details so i have to do the whole process again. Once done and waited again they said they can not send the refund until they collect the phone. which I feel as in they should have done that a month ago. if that was the case. now I am told I have to wait 72 hour to arrange a collection. oh and all this time they did not even offer a phone to use while they sort everything out. so under trained, unprofessional, unsympathetic and they did not seem bothered at all" Story continued; well after all this and setting up 3 arrangements of completion/repair they randomly transferred £1800 into my account around 5th December 2021. And with all the complaints I had to make I thought this was what they owed plus compensation. Happy then with the result a couple months past. Then Lowe and behold my student finance arrived in my bank around February ish 2022, Around 2 or 3 days later Samsung decided to take the money back saying it was a mistake and a digit which was mine was entered and the money should not gone to me, so they took the money back which was my student finance money which was to finance my masters at university. Having nothing anyway! They taken that away without even offering a plan for finance.. for their mistake is unreal! I'm a single mum with 3 kids trying my best to better myself and company's can do this is unreal. I've had to put my study on hold now as it's made me feel low and depressed, stressed and given me anxiety knowing I have to somehow find the money I had from student finance taken away. *even worse my bank Lloyd bank did not even tell me they was requesting a payment which they must of known. Because its strange who Samsung would know when my account would have that kind of money in (student finance payment) I say this because.. if it was a mistake why not collect straight away. Or at least inform. But no! 2 whole months later 2/3 days my account in credit for that kind of account its taken without notice. I had to realise when trying to pay for my studying and did not have the money too!!

Ordered an Jet Bot+ on November 18, 2022.
After more than one week of waiting without any kind of feedback,
I suddenly received a notification that the payment transaction has been reverted.
There has been no communication (email/call) explaining why this happened.

DK221109-13476025

*** AVOID Samsung phones - BAD! Just bought another phone (£300) and found NO charger (an ESSENTIAL to charge/use the phone. Had to PAY am EXTRA £25 for separate charger! DISGRACEFUL CON SAMSUNG. WILL BE my LAST Samsung phone and NO loyalty voucher Samsung anymore. Buying a Samsung phone? THINK AGAIN!

Samsung side by side fridge freezer has a fire fault that was a Gov Recall. Samsung refuse to repair the fridge because they say it is too old! Unit is 8 years old.
Our repairman spotted the fault and insists the unit is in excellent shape except for the recall fault.
The problem is who do we contact to take the matter further?

Hello

I have bad experience with my samsung washing machine WW95T534CAE, I just bought it 6 months before and the washing machine has teared up couple of clothes 2 months ago, now the drum inside the washer is not spinning at all, when I contacted the support, the samsung 3rd part technician team told the drum could have been damaged by something, but the technician hasn't confirmed what could be, he told me to replace the drum and its related parts, which is causing more than the cost of the washing machine which I bought.

Why should I pay for the drum and its parts, if the machine was bought just like 6 months before and the Technician is not clear about what is inside that has caused the issue ? The Technical Team is not worth to investigate the issue, the time taken by the technical team is just 20 mins to find the issue, this is really unfair, Samsung washer/ service department has failed to satisfy the customer expectations.

I would never recommend any one to buy samsung washing machine in future, I wanted to buy Bosch or Miele from Elgiganten but the person has recommended me to go with Samsung due to its smart features, I need good running washing machine but not smart features.

Thanks