Samsung Electronics Danmark Reviews 

I was modding friday night funkin with eddsworld funky beats mod and every time I go on the modded week, you freaking say that the app keeps stopping, if you dont freaking fix my tablet then I'm suing you. And leaving your service, fix it. Or you are going bankrupt

I have a Samsung galaxy s10 plus that came with the bud plus ear buds, the phone is great the earbuds well here we go, after a short amount of time the right earbuds sound seemed to slowly dim and lose bass, a bit disgruntled so I went to the repair centre in Croydon where they gave me a replacement later that day cos they were too useless to fix em, the replacements then soon after had the exact same bloody fault so I actually paid money for a third bloody pair and guess what.........you guessed it SAME FAULT FFS, I will never ever by earbuds from Samsung again as the reliability is well crap really and I spent over £150 for these turds, I ordered from another manufacturer for less than a third of the price that does same thing as Samsungs, Samsung your earbuds are rubbish sort it out. From a top manufacturer you'd expect better than this. So many people experience the exact same fault and not just the buds plus so fix these issues Samsung we paid over the odds for these well never again.

On 30 May 2021, I tried to order a new Galaxy S21 Ultra 5G using trade in and BANK HOLIDAY special discount through Samsung.com. All details including the Credit card were furnished and payment done with OTP. An error message came stating 'something went wrong' without the order being completed while the bank app gave a money out message for 721.65£. So I called samsung customer care immediately and sought advise. The agent asked me to contact the bank to get a confirmation on bank transaction, which my wife (as it was her card we used) did next day as the bank customer centre was closed by then. The bank customer care confirmed the payment at 9.13pm on 30 May and gave a transaction reference number for the same.

So a 2nd call made to Samsung Customer care on 31 May giving all the details including the bank given transaction reference and the agent promised a response by Tuesday 1st June 2021, stating Samsung account will check my payment status, if they have received the money, they will send me an email confirmation of the order. but NOTHING CAME!

3rd call made to Samsung Customer care on 2 June, this time agent gave a request acknowledgement reference number and promised an urgent action from respective dept (accounts). NOTHING CAME!!! Not even the email confirmation the agent promised, acknowledging my request.

In between sent few written messages detailing my concerns to samsung fb messenger expecting some support. They have advised me to call customer care again but with a different number.

4th call again made, this time agent was kind enough to send me an email with same reference number, advising me that I should be getting a response within 24-48hrs after respective dept check my payment..again NOTHING CAME even after 48hrs.

Don't know what to do now. There is NO order confirmation neither the money hasn't been refunded.

I thought of buying a new phone as I wasn't able to use some of the features of my Galaxy S9 (bought from UAE) in UK because of regional settings issues. This was again a disappointment since other brands like IPhone were helping their customers change regional/local settings easily through their customer care!!

I thought of ending my 8yrs relationship with Samsung phones when my first disappointment happened, but somehow I couldn't and tried to order the new Galaxy phone...now I regret that decision.

Products really gone down the drain and Samsung don’t want to accept it will never buy another phone, washing machine or tv again which all died within two years of purchase

Just bought original cover for tab a 10.1 2019,compared to the 2016, which is excellent, this is a piece of crab. Very flimsy, and doesn't support the tablet very well, and dont shot off when you close it. Same price though. REFUND.

I bought a Samsung TV and a frame for the TV in another colour. In their purchase condition they are claiming that the delivery will happen in 1-3 days after the reception of order confirmation. 6 days later I got new about that the accessory that I bought had bin sent. I called them 2-3 times after the purchase and all they could say was that they could see that the TV it self wasnt sent yet. They "escalated" the case several times without any result.

It ended with me cancelling the entire order. But of course they couldnt cancel the accessory - because it already had bin sent. Now I have payed for and am awaiting TV frame without having a TV to mount it on.

W.DA.F?

Basically I think they should close shop, especially after I saw the reviews in Thrustpilot. In the future I will NEVER buy a Samsung device from that shop.

Thnx. Thrustpilot - for letting me know that I'm not the only one with bad expereince. :)

I bought a Samsung Galaxy Watch 3 through my logbuy account on Black Friday 2020 in the Samsung Shop. For one thing, I received the product over 2 weeks afterwards but this could be caused by both extensive Black Friday traffic and Covid-19. However, they should be prepared for the Covid-19 impact..

However, when I received the product, I got the wrong size of an additional watch band (20mm instead of 22mm). In the Samsung shop, I was suggested to buy this add-on which was a good idea but I was suggested to buy 20mm band to a 45mm size Galaxy Watch 3 which don't match!

So, I wanted to exchange this to the right size (22mm) but I wanted the same logbuy discount. I contacted customer service who created a request to give me a campaign code. I didn't receive any answer for weeks and I contacted them multiple times to follow up but no progress.

Then, when I finally receive a code, which expires January 31st, it does NOT work in the Samsung Shop! And additionally, the watch band in 22mm in black is not in stock and customer service cannot tell me when it will come back in stock. What if the product comes back in stock after the discount code expires??? Then, they tell me that I can contact them again and they will look further into it, and what they can do about it!? WHAT!? Just give a valid code that I can use when it comes back in stock...
TOTAL LACK of service in regards to making sure that I am given information about the correct product that I should buy with my product in the shop and lack of securing that I am given a valid code as well as information about when the product is expected to be in stock! This should NOT be such a struggle to get a watch band where it lasts for 2 months and I haven't been able to get the product yet!
You can keep the invalid code, the long waiting-time and the not-in-stock watch band. I can buy the same product elsewhere for a bit more money but then, I receive it this week so I don't risk waiting another 2 months.

I had a very concrete question regarding the difference between some TV models. According to the comparison on their home page there is no difference, which is wrong. Tried to contact them on the chat, and was told to contact a vendor. I tried several vendors, but they could not help me. Then I tried to call Samsung shop, but no one answered after waiting in queue for a long time. Called again at joined the English speaking queue, and waited for a long time. You are not told what number you are in the queue. At last the phone is answered, and I am told that somehow I had been transferred to technical support for mobile phones (???). Sigh...

Bought a TV and after one year ads started appearing directly in the menu, besides the apps that I use. Out of the blue and with no option to disable.

Last Samsung product for me.

Galaxy buds

Bought some buds and they have been faulty from the word go. They have been in for repair 3 times and now they are saying the items were replaced. They never told me that when replacing them however, it is not the point as they are still faulty. There seems to be a manufacturing defect as many people are experiencing the same issue I found with a simple search online

Customer services are unhelpful and the ceo office are too. Anyone who bothers getting back to you only run through the same trouble shooting and most of the tome don’t get back in contact.

Long time Samsung user but it’s tome for a change as over the years they have become crap

So fair I've bought 4 Samsung Computer Monitors. 2 of them I got cheap, so don't expect much. And surely they broke efter being 2 years and 14 days old... so just after the warranty ran out. It was a minor fix, but what looked like to be an intentional design flaw for screens to break down so you would buy a new one. I got them fixed, and they are still running today. The 3rd one I got almost for free as it had postal damage. That one is oddly enough the only one still working fine. And then I bought a 49" curved gaming monitor... that broke... you guessed it... after being little over 2 years old. I now have a red line frop top to bottom on one of the sides... This Monitor cost me 10.000 kroner. I expected more from Samsung. Guess this is the last time I'll buy a Samsung product.

Terrible after sales experience. The washing machine we bought malfunctions all the time. Their repair service called Service Center Gruppen Samsung made the repair process a nightmare. They artifically drag the repair on and on in order not to exhange the washing machine for a new one. Total lack of transparency when it comes to rules. Every time you talk to a different representative and they contradict each other. The exchange was supposed to happen after "3 visits" but it has been 4 already and no end in sight!

I bought a soundbar three weeks ago and have still not received it. They say that it was lost when the transportation company Bring took over the product. I am unable to track it and after multiple mails and calls, the only thing I get to hear is that I have to wait for an undefined time until they find the product. I do not recommend to buy from this website. If you want a Samsung product, just go to a large retailer that sells it.

Samsung galaxy s10 plus is one of the worst phone ever used. Apps hangs normally in exynos processor. Huawei phones are much better than samsung. I am also using huawei from last 3 years never seen any problem with app open and processing. Battery backup is also not good in samsung as compare to huawei.

Multiplayer support for Spotify is terrible. It’s extremely buggy and no update has been made for ages. Selling product and not following through is such bad experience. Bye bye Samsung

Bought 65inch TV for 15k. 2.5 years later panel dies. Have called customer service multiple times to get it fixed. Waiting time for someone to pick up the phone is approx. 20 min. Then you deal with incompetent customer service reps, each of them providing different instructions as to what to do next. A complete chaos for a premium, broken product. Will definitely not buy Samsung TV anymore. A disappointing experience.

Removing twitch app 2 months after i pay 2.000 dollars for your television. I just didnt get what i was promised when buying the tv.

Please keep away from Samsung Refrigerator with Ice machine (Amerikaner Køleskab) Their Ice machine have a life span of max 3 years. There is a lot written about this unit on the net, and Samsung have made several service bulletins on this product. Samsung know's about this very bad design, but after 24 month then you are one you own. So please search for it on the internet before you through away money on this machine.

I bought the new Galaxy S10 (in Black) during a campaign, where you would get a free set of Galaxy buds include. Great deal you would think.
However when I received my buds, they turned out to be WHITE! I then called the campaign support line to find out, how I could exchange them for a set of black ones, so they matched my phone. To my surprise Samsung support's reply was "the campaign only cover white buds and exchange to black is impossible".

Dear Samsung

WHAT ON EARTH makes you think, that consumers who buys a different color that white! Would want white Galaxy buds? To answer the question, they DON'T!
I would suggest to change your Campaign UX department out, with someone who can put two and two together and figure out that customers properly want the gear in the same color as what they bought!

Galaxy A9 phone (2018) worst phone I have ever owned my 8 year old note 2 had more features just wish I had kept it far better.