Samsung Electronics Reviews 

Hi Samsung #samsungcomplain #samsungnederland had worst post sale service experience. Bought washing machine from Webshop and it turned out to be absolute #nightmare. Most of staff members specially from #dynalogic are rude, insensitive and non - cooperative. After multiple complaints on various issues, still there is no resolution in sight. Worst part of it, do not see any acknowledgement of issues and willingness to correct it. You just lost loyal customer and I'm afraid many more will follow. PATHETIC SERVCIES and NOT RECOMMENDED at all !

I had a problem with my earbuds plus, each earbud had a different name on my Bluetooth. I contacted samsung customer service on messanger and they immediately understood my problem and helped me. 10/10 service!

Sent in June 2022 a phone for repair. Asked for the phone to be returned. Nothing came back. Since then I have been waiting. Have been in contact with Samsung Netherlands on WhatsApp since 4/6/22. Nothing. Since then all I get is that they are escalating the matter and that the "Internal Department" will be in contact with me. All they do is ringing once and put the phone down. I explained that I cannot understand why do I need to speak to anyone as they have all the information and all I want is my phone back. What a terrible company and service - buy iPhone never Samsung!

SAMSUNG’S SERVICE HAS GONE SO BAD…WHY DO WE ACCEPT THIS? THERE IS NOT EVEN A CHARGER WITH THE S22… THERE IS A CABLE, BUT IT DOESN'T EVEN FIT ON MY SAMSUNG CHARGERS FROM MY OLD PHONES… IS THAT SUSTAINABLE? SORRY, BUT NEVER AGAIN!

I bought a neo qled in February and the TV got damaged in May. We are in July, they come to my place already 4 times to try repair the TV and it still does not work. They refused to replace with a new one. This is the poorest service that I have seen in my life.

Terrible service. Waiting for mobile more then one month even that Samsung has 50 millions devices in overstock. Pay a lot but not get any service. Better buy some other brand! Worst service in the Europe.

Ordered two vacuums via Samsung's website. They lost my order, been waiting for weeks. They said it was lost somewhere between them and their supplier. I called them and was told they will look into it... Haven't heard anything back yet.

after much review I bought earbuds pro, after trying them for about a months (a few times/not daily) i realized that the noise canceling is a gimic and does not work tat well.. also the buds keep on falling out of my ear and i have tried all the rubbers. Soi contacted Samsung support, initially they promised me somethings that would keep them in my ears, this never arrived, after many times of asking the status of it i gave up and asked if i could just send them back for a financial restitution as i cannot wear them,, at which point they said too much time has passed and that was it.. super disappointing experience, i have many samsung electronics and had expected better from their customer support.. my loyalty to this brad is fading. and to anyone don't buy this earbuds they are substandard.

Where is my phone?
I ordered it on the 16th and paid in full.
I was promised delivery on the 18th.
On the 23rd I receive an email promising delivery on the 3rd of March.
When I call support nobody knows anything.
When I try whatsap, there is no response.
No response on Twitter.
Will I ever get the phone, or do I need to contact my card provider to do a charge-back?

We bought a combined microwave/oven for 229 euros the end of December 2019. On January 17, 2022 it stopped working. We contacted samsung service and explained. We were told that we could send it in to be repaired as we still had warranty until january 31, 2022. I asked to reconfirm that the above was correct as normally there is only a 2 year warranty, but this was confirmed.
We contacted Servilux which is the 3rd party repair service for Samsung. On their website they state that one can have the product picked up or we bring it ourselves to postNL, well packed etc. As the oven weighed over 20 kilos we opted for the pick up. We were infomed that they could not pick it up and we could use PostNL og bring it back to where we bought it BCC. We delivered the product at BCC and they informed that it would not be covered by warranty, but I assured them that Samsung had informed me jthat they would.
After a few days, we received a mail that it would cost 176 euros to repair. I contacted Samsung and talked with a new person who informed me that they had made a mistake in telling me that it would be under warranty. I asked what Samsung would do about it as I was given wrong information. She said she would take it to her supervisor and call me back. 3 days later still no call. Today I finally got through to a new person who looked into it. told me that it is not covered by warranty and I was given wrong information. Was told they were sorry about that, but I have to pay.
Summary:
An expensive Samsung product breaks down approx. 3 weeks after warranty ends.
Wrong information is given to the customer by Samsung customer service concerning warranty.
Samsung 3rd party service company does not live up to the offer to pick up products
Samsung customer service says sorry for wrong warranty information being passed on and will get back to the customer to see what can be done.
Samsung Customer service never calls back.
Finally, Samsung customer service apologizes for the product breaking down, for wrong information, for not calling back, but that it is not their problem, it is the problem of the customer.
In other words, customer satisfaction is not important for Samsung.

Worse than useless.

At least Samsung doesn't waste any time trying to hide their contempt for customers. You call, and that takes a long time, and then you're told that the only way to get any technical advice is Whatsapp. This is an amazingly time-consuming way of achieving nothing: my first message was ignored for more than 24 hours. Then, a round of back-and-forth with a 'technician' who can do nothing more than follow scripted questions, only to be told that my problem, which is an incredibly common one, cannot be solved and I should contact whoever sold me the TV.

From this forum, and from every online review, I know that it's not worth it to get my problem fixed; I know that I should, above all, not give Samsung my TV or I'll never get it back; and I know that there's almost no hope of compensation.

I've learnt this lesson, hopefully for the last time: to first check customer service ratings on Trustpilot before giving my money to a company.

I received my earbuds as a promotion from Samsung when I purchased my Samsung S20 FE. a few months later one earbud didn't work anymore.
I contacted the Samsung customer service store in Rotterdam and they directly switched both earbuds with new one.

Never ever had such bad experience with the customer service, impossible to have clear info and problem solved .no answer to emails.defective washing machine, should be replaced, first appointment...wrong model ...second appointment....they just rang the bell to inform the machine in their truck ..was broken...i got in touch through what s app....i need to be patient.... amazing! This is just a joke .don t buy Samsung....

Never in my life have I known such a useless pair of departments as the so called Samsung Customer Care and Samsung Omruilservice! I am beyond words as to how unprofessional and, lets face it, downright criminal these departments are. Apart from ignoring emails and trying to fob you off, the so called 'Customer Service' has no idea what the Omruilservice is up to and vice versa - and frankly doesn't care anyway. I have been pursuing a replacement for a broken Note 20 Ultra now for 6 weeks without any sign of a resolution. My advice, DO NOT BUY SAMSUNG, their products have deteriorated in quality to being next to useless, and when they fail - as is inevitable, you have the worst possible customer care in the world to contend with. I will never purchase a Samsung device again in my life and will continue to advise others to do likewise. Btw, wanted to give 0 stars but this is not possible

I am compelled to express my dissatisfaction with my recent purchase experience. I chose to buy a smartphone from your store because of the promised complimentary accessories. However, I have not received these accessories. When I inquired about this, I was informed that the item is not available and that no solution could be provided.

There are numerous other items that could have been offered as substitutes, but none were provided. Consequently, I had to incur additional expenses to cover the cost of the accessories. This experience has been disappointing, and I will be seeking my electronics purchases elsewhere in the future.

Hello,
I ordered a washing machine on the Samsung website on August 1st, for a sum of 650€. I had understood that the delivery would take place on August 2nd.
After realizing that I would only be delivered on August 9th, I (of course) cancelled my order on August 3rd.
Indeed, when the washing machine breaks down, you need it right away, not in 10 days! I thought I would have a better service by going through samsung.nl, but I was wrong.
On August 3rd, I ordered the same machine on the site of coolblue.nl which offers delivery and installation the next day and this for a price cheaper than Samsung!
This led me to pay about 1300 in August, for Samsung.
Since the cancellation of my order on August 3rd, I have not stopped calling Samsung to know when will be the refund of this washing machine that has never been delivered! I was always led up the garden path, by telling me in a few days!
Today, after a month of waiting, I am on the verge of a crisis! Indeed, who can afford to have a 650 euro hole in his bank account for a month? Certainly not me!
Since I'm being laughed at on the phone service, I'm hoping to get a correct and quick answer by going on social networks.
I think it's a shame that it has to come to this, I just want my money back !!!!!

I purchased a Samsung Washing Machine from Coolblue. After 2 years (of course the warranty period), the machine became out of balance. Due to COVID, I waiting a few months before contacting someone. I was put to Servilux (who services Samsung). The service person came, checked the machine (that was €99) and said that he couldn't fix. Personally, I think given the situation, that the repair should have been covered by the 2 year warranty. We had to wait to receive a price quote for the repair (the quote had an 'expiration' date). They asked almost €400 (that was a discounted amount that would possibly be reduced another €99 from the initial visit) to fix the machine. Servilux sent multiple emails to me highlighting the amount of time I had to accept the quote. On their last email, I went to revisit the quote, but it was gone (I still had 2 days left before 'expiration'). I called Servilux and they indeed confirmed that I had 2 days left but that Samsung had already 'expired' the quote. They wouldn't do anything and said I had to contact Samsung to generate a new quote. I call Samsung, spend an hour with them to have them tell me to contact Servilux again (even though they knew Servilux sent me to them). Total avoidance from both Servilux and Samsung. Never Servilux and never Samsung.

The worst customer service I have EVER experienced. Trying to return a fridge I purchased for a refund. 6 weeks on and still nobody comes to collect it! The customer service staff are useless and not helpful at all. Samsung owe me €1450 and I have no idea if or when I will get it back. How is this legal? I am totally at their mercy. Never again will I buy from this awful brand.

Wanted to create a pickup for smartphone repair. Website was unable to do so for 15 days and customer support (phone, Whatsapp, Twitter) didn't want to help me. What's the point of having multiple media platforms for support if nobody helps you!!!

Worst customer support I have ever seen.