Can't reset password, cand see any detaills of my load like end date, nobody help on suport. Waiting for 2 days for an email to reset my password. Doggy company
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been locked out of the portal for no reason. I have been trying to resolve this for months, probably coming up to over a year - I have no control or view of my agreement other than the mon... See more
Tried to complete a finance agreement using photo id driving licence total joke. Quality of image was that poor kept telling me to try again. Tried around 20 times. Asked me to take photo using camera... See more
Company replied
Signup process was easy to follow. I had an issue accessing the portal after a few months and this was resolved within 24 hours by a very helpful Sarah in Customer services. Who also stayed on the pho... See more
Company replied
2.9
Average
64 reviews
Replied to 88% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can't reset password
Can't reset password, cand see any detaills of my load like end date, nobody help on suport. Waiting for 2 days for an email to reset my password. Doggy company
May 4, 2026
Unprompted review
I have been locked out of the portal…
I have been locked out of the portal for no reason.
I have been trying to resolve this for months, probably coming up to over a year - I have no control or view of my agreement other than the monthly emails to say they are taking the payment out on the date provided.
I just want to clear my balance to zero, but I am prevented in doing this?!
I have attempted to rectify this multiple times and have gotten nowhere. The customer service is shocking and response is some AI generated rubbish telling you to contact on a telephone number that isn't accessible for me - I have expressed that I am unable to make calls and there is no response. This is not acceptable and inaccessible for people that have disabilities.
April 23, 2026
Unprompted review
Samsung's customer service is terrible
Samsung's customer service is terrible. My account got locked after I tried paying the final amount with a debit card. The Flex upgrade portal simply never worked, not even once in over two years. It constantly failed to load, showed error messages, or blocked logins completely. That prevented me from upgrading my device at all. Every time I contacted support, whether the Finance team, Samsung Shop, or general agents, they just redirected me to a different department without solving anything. No follow-through, no real help. The support is shockingly ineffective, with endless useless runarounds from a company this size. Avoid Samsung... The portal doesn't work, and the help isn't there.
EDIT - I want to make this absolutely clear: the account was not locked due to an incorrect password. I attempted to settle my account twice using a debit card, and on the third attempt I was locked out.
For two consecutive years during the Samsung Flex upgrade windows, I was unable to access my account despite being enrolled in the programme. Each time I contacted Samsung, I was either told nothing could be done or passed from one department to another, with no resolution. The issue was never properly addressed.
Just this weekend, Samsung Finance contacted me on Saturday and transferred the call to Samsung Support. The agent, Leine, told me to call Samsung Finance again on Monday. In other words, Finance redirected me to Support, and Support redirected me back to Finance. This circular handling of the case, without accountability or a concrete solution, is precisely the problem.
I don't know, but this is clearly unacceptable.
February 28, 2026
Unprompted review
Reply from Samsungfinance
We’re sorry to hear about the difficulties you’ve experienced and appreciate you taking the time to share your feedback.
From the details you provided, we can see that your account was temporarily locked in the Samsung Finance Customer Portal after multiple incorrect password attempts. Our team can reset the account to restore access, or it can also be unlocked by completing an automated password reset.
We’d also like to clarify the responsibilities of different teams:
Upgrades within Samsung Flex are managed via the Samsung Flex Lounge (https://www.samsung.com/uk/samsung-flex/
). Access to the Flex Lounge is only available during the return window if you wish to trade in or return your device. Once your loan is settled, the Flex Lounge is not available, although you may still take advantage of any other trade-in offers.
Other device upgrades are controlled by Samsung Electronics.
Samsung Finance is only responsible for the loan itself. While we manage portal access and can assist with login issues for the Samsung Finance Customer Portal, we do not have jurisdiction over any other part of Samsung Electronics.
We understand that navigating these different departments can be frustrating, and we appreciate your feedback. While we can’t directly resolve issues with device upgrades or portal functionality, we hope this helps clarify which team to contact for specific matters.
Please also note that we have received your formal complaint and will be responding in line with our complaints process.
Thank you for bringing this to our attention.
Request to change DD
Samsung often come back and help with any questions or changes asked great customer service
February 5, 2026
Unprompted review
Reply from Samsungfinance
We’re really pleased to hear that you’ve had a positive experience and that the team have been able to support you with your questions and requests. Providing helpful, responsive customer service is something we genuinely strive for, so it’s great to know that came across.
We truly appreciate you taking the time to share your feedback
Most of their products are refurbished
Most of their products are refurbished. Avoid online samsung products online. However if you need the product please visit the shop to view physical and try some test on it. ItIt’s obvious that this product is defective. The same day I bought it, the button wasn’t working properly. That’s when I realized I had purchased a faulty item.
I returned it to the Samsung store at Eldon Square in Newcastle, but as usual, they tried to persuade me in a rather patronizing way, as if I didn’t understand the issue.
Based on my experience, I would not recommend buying Samsung products online. It’s better to visit the store in person before spending your money..
BAD PRODUCT BUT ALL MY GADGET IS FROM SAMSUNG IN MY HOUSE. BUT I'M PISSED OVER THIS DEFECTED PHONE.
February 7, 2026
Unprompted review
Reply from Samsungfinance
We’re sorry to read your review and would like to clarify a few important points.
Samsung Finance, which you have referenced in your review, is provided by a regulated third-party finance provider, Glow Financial Services Ltd. It is a separate legal entity to Samsung Electronics. Glow Financial Services Ltd is responsible for managing the finance agreement and credit facility, while Samsung Electronics is responsible for the supply of the product itself.
In addition, only products listed within the Samsung Certified Re-Newed section are refurbished devices. These products are clearly labelled on our website and can be viewed here:
https://www.samsung.com/uk/certified-re-newed/
All other products sold on samsung.com/uk are brand-new unless explicitly stated otherwise.
Thank you for taking the time to share your feedback.
Exceptional Customer service
Signup process was easy to follow. I had an issue accessing the portal after a few months and this was resolved within 24 hours by a very helpful Sarah in Customer services. Who also stayed on the phone with me while I resolved the issue and confirmed this was all successful.
February 6, 2026
Unprompted review
Reply from Samsungfinance
We’re pleased to hear that the signup process was easy to follow and that Sarah from our Customer Services team was able to assist you quickly and effectively. It’s great to know she stayed on the phone to ensure your issue was fully resolved.
We’ll be sure to pass your comments on to Sarah — it’s always wonderful for our team to hear when they’ve made a positive difference.
We really appreciate you taking the time to share your experience
Buyers Remorse
I’m really let down by this product—it just doesn’t deliver the quality or satisfaction I expected. The data presentation is shallow, lacking depth, colour, and accuracy. As someone dealing with chronic sleep deprivation, I bought this watch to track my sleep patterns and trends, hoping to make improvements. Instead, it fails to log my sleep properly and misses important details. For instance, if I sleep from 11 p.m. to 2 a.m., wake up for a while, then sleep again from 4:30 a.m. to 9 a.m., that second stretch doesn’t get recorded. It also ignores any naps I take during the day. For the price, this is frustrating—cheaper products I’ve tried give far better, more detailed, and visually appealing data like pie and bar charts that are easy to read. It makes me wonder if you’ve even looked at what your competitors are offering. The current design feels bare, dull, linear, and unfriendly compared to the market standard. Considering the Samsung brand, I find this unacceptable and am seriously thinking about returning it or asking for a refund. My initial excitement has completely vanished, replaced by sheer disappointment.
January 3, 2026
Unprompted review
Reply from Samsungfinance
We’re very sorry to hear about your disappointment and appreciate you taking the time to share your feedback.
Please note that Samsung Finance is only responsible for financing your purchase and has no involvement with the products themselves. Any issues with device performance, features, or functionality, including the sleep tracking on your watch, are handled directly by Samsung Electronics.
For support with your device, including troubleshooting or exploring options for returns or refunds, please contact Samsung’s support team here: https://www.samsung.com/uk/support/
We appreciate your feedback and hope you’re able to get the assistance you need to resolve these issues with your device.
Happy with the service
Very happy with the installment plan and when I did overpay when settling the outstanding balance it was seamless from contact to resolution. Have used twice and would use again in the future.
January 19, 2026
Unprompted review
Reply from Samsungfinance
We’re delighted to hear that your experience with us was smooth and seamless, especially when settling your balance early. It’s great to know that our team could make the process straightforward and hassle-free.
We really appreciate your continued trust and look forward to supporting you again in the future!
I am satisfied with the services
I am satisfied with the services. It is easy and convenient to buy something and use it for payment. Also the customer service is great. With one problem and contacting the customer service line, the problem was solved in a few days.
January 2, 2026
Unprompted review
Reply from Samsungfinance
We’re glad to hear that you found our service easy and convenient to use, and that our customer service team was able to resolve your issue promptly. Providing a smooth and reliable experience is always our goal, and it’s good to know that we were able to help.
We appreciate your feedback and look forward to supporting you again in the future!
I have been unable to register my account
I have been unable to register my account for months now, just tried to activate it again and now I am greeted with a 404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.
January 16, 2026
Unprompted review
Reply from Samsungfinance
We’re very sorry to hear about the difficulties you’ve experienced while trying to register your account.
We’ve submitted a request in response to your review for further information so that our team can investigate this issue and follow up with you directly. We appreciate your patience while we work to resolve this, and we’re committed to helping you get your account set up as soon as possible.
you can register here if you are a UK customer who has a finance agreement through the purchase of a product from Samsung using Samsung Finance. Please note we are unable to assist with any alternative financing options. https://portal.samsungfinance.co.uk/Customer/Registration entering your agreement number, Last Name, Postcode and date of birth
Thank you for bringing this to our attention.
Paid finance off yet still taking payments
Paid my finance off yet monthly payments still been taken from my account now in credit to a finance company can't get through on phone very disappointed
January 8, 2026
Unprompted review
Reply from Samsungfinance
We’re sorry to hear you’ve been concerned about this and appreciate you taking the time to share your feedback. and thank you for providing your details allowing us to investigate and respond.
Our records show that your loan was settled in full by card on 29th December. The Direct Debit scheduled for 8th January had already been requested from the bank prior to settlement .Direct Debits are typically submitted several working days before the due date and in this case a few days earlier that usual due to the holiday period meaning the payment was already in flight and unfortunately could not be stopped.
In these situations, any payment taken after settlement is automatically refunded as part of the account closure process. Your settlement confirmation email sent on 9th January also explained that if a Direct Debit was collected after settlement, any refund would be processed within 14 days.
We can see that you spoke with one of our agents on 9th January, who explained this at the time. Regarding your comments about getting through to us, we operate a call-back system rather than a queue when all agents are on calls to save you from waiting . Our records show that you were called back within two minutes of your request at 9:03. We can also see that the two other calls you were made prior to 9am, before our phone lines were open.
We understand it can be frustrating to see a payment taken after settling your account early, but we hope this helps clarify what happened. If you still have any concerns or would like us to review anything further, please don’t hesitate to contact us — we’re always happy to help.
Had Samsung equipment for decades but…
Had Samsung equipment for decades but now extremely Dissapointed whether it's AI or other IT so called improvements.
I find with some recent updates on my phone I am struggling to use my phone and when I finally start to get to grips with it there comes another upgrade. It so bad I'm thinking of get rid of my phones S9/S22+/S23 and going to cheaper simpler phone's certainly not SAMSUNG.
January 6, 2026
Unprompted review
Reply from Samsungfinance
We’re very sorry to hear about your recent experience and appreciate you sharing your feedback.
We understand how frustrating frequent updates and changes to your phone can be, especially when it affects usability. Please note that this relates to the device and software itself, not Samsung Finance. Our team can only assist with aspects of your loan or finance agreement, and cannot provide support for device functionality.
For help with your phone, you will need to contact their support team directly: https://www.samsung.com/uk/support/
We appreciate your loyalty to Samsung over the years and hope this helps you get the support you need.
Thank you Finn at customer service
Called 0333 00 33 777 as i couldnt access my account and i was in arreas. I was extremely stressed. I just finished speaking to Finn. I couldnt have asked for a more helpful, kind, patient person to help me. So so grateful. Sorry i hung up. Thanks again Finn - Alice T
December 2, 2025
Unprompted review
Reply from Samsungfinance
Thank you so much for your 5-star review, Alice!
We’re delighted to hear that Finn was able to assist you and provide patient, kind, and helpful support during a stressful situation. We’ll be sure to pass your feedback on to him — it’s always great to hear when our team makes a positive difference.
We really appreciate you taking the time to share your experience and thank you for choosing our services.
Absolutely Terrible setup 🤡😡👎👎
Absolutely Terrible setup these dont contact you when you've explained your purchase hasn't even showed up on your account to enable you to pay it off. Joke dont bother with these Clowns. Best to get your finance elsewhere.
November 23, 2025
Unprompted review
Reply from Samsungfinance
We’re sorry to read your comments and would like the opportunity to look into this for you.
We have requested your details so that we can review your account. In some cases, a loan may not immediately appear in the customer portal. This can happen for a number of reasons, most commonly where there has been a change in customer details and records have not automatically matched.
Once we receive your information, we can investigate and ensure that all of your loans are correctly linked and visible within your customer portal.
Alternatively, you can contact us directly via www.samsungfinance.co.uk
with details of your loan(s), and we will be happy to review this for you and make sure everything is correctly reflected.
We appreciate you bringing this to our attention and look forward to resolving this for you.
Avoid using samsung finance!
Avoid using samsung finance!
I spent months trying to get the right information about how to return the my phone at the end of the term.
I was given wrong information on multiple occasions and was harassed because I refused to pay the balloon payment at the end because I was returning the phone.
The phone was kept in almost new condition so I had no doubts about returning without additional costs.
After finally receiving the correct information the phone was returned and I was still hounded for nearly 6 weeks for more money.
Avoid at all costs!
October 4, 2025
Unprompted review
Reply from Samsungfinance
We’re very sorry to hear about your experience and understand why this situation would have been frustrating.
When a device is returned at the end of a Samsung Flex agreement, the loan can only be settled once we receive confirmation from the retailer that the return has been completed. In some cases, if the retailer takes longer than expected to confirm the return, the loan can remain active for a short period, which can result in overdue reminders being sent.
Based on the information we have, this appears to be what happened in your case. While the delay originated outside of Samsung Finance, we fully recognise that the impact was felt by you and we apologise for any frustration this caused.
Thank you for taking the time to share your feedback.
Issues with the Web ID service
Trying to take a photograph of my driving license is a night mare with the web page. I tried enumerable time to get the photo lined up correctly, but all failed.
I then tried taking a regular picture of my license and that kept fails.
Not particularly helpful when you are trying to gain fiance approval.
October 31, 2025
Unprompted review
Reply from Samsungfinance
We’re sorry to hear you experienced difficulties using the Web ID service and appreciate you taking the time to share your feedback.
We understand how frustrating this can be, particularly when you’re trying to complete a finance application. The identity verification process is designed to meet strict regulatory and security requirements, which means images must meet specific technical standards before they can be accepted.
Common reasons for this issue can include glare or reflections on the licence, the document not being fully visible within the frame, poor lighting, or the licence remaining inside a plastic holder. In some cases, the problem can also be device-related — particularly when using older smartphones, lower-resolution cameras, or devices that do not have the latest software updates installed.
If you’re still experiencing difficulties, we recommend:
Using a well-lit room with no glare or shadows
Placing the licence on a plain, dark background
Removing it from any plastic cover
Ensuring the entire document is visible within the frame
Using the latest version of Chrome, Safari, or Edge
Trying a different device if possible
Thank you again for bringing this to our attention. If the issue continues, please contact our team directly and we’ll be happy to guide you through the process or escalate the issue internally to our technical team
I have never had so many issues trying…
I have never had so many issues trying to give someone my money. Took out a loan that I want to settle early. The online portal is so shocking can only think it was designed by a 5 Yr old because it certainly does not work. Not able to speak to anyone so will just have to carry on with the payments until it is finished
October 21, 2025
Unprompted review
Reply from Samsungfinance
Hi – I’ve requested your details so we can resolve this for you.
You can settle your loan early via the online portal. If you’re having any issues accessing it or viewing your loan, please get in touch and we’ll be happy to help.
The best way to contact us is by sending a request through our Help Centre at www.samsungfinance.co.uk
.
If you’ve tried calling, please note that we operate a call-back system to save you waiting on hold. If all our agents are on other calls, we’ll attempt to call you back up to three times—usually within a few minutes.
I have never had so many issues buy…
I have never had so many issues buy trying to give someone my money. Took out a loan that I want to settle early, it's been a week of number calls to number provided to be told that is the wrong Samsung finance department (and of course they can't help).
October 20, 2025
Unprompted review
Reply from Samsungfinance
We’re really sorry to hear about the trouble you’ve had getting this sorted. Samsung Finance loans are only available for purchases made directly through Samsung’s UK website or Samsung Stores. Loans can be settled early via our customer portal or by calling us. We’ve requested some more information so we can identify your account or make sure your query reaches the right team if your loan is not with Samsung Finance. Once we have your details, we’ll do everything we can to get this resolved quickly. **Update** Thankyou for providing your details your customer portal was locked. I have now unlocked and reset it so your remaining live agreement is now viewable in your customer portal, I would suggest resetting your password. You can access your portal by going to www.samsungfinance.co.uk. From here you can make payments to settle your loan or pay arrears. If you need make a partial settlement payment or need to speak to someone please call us on 0333 00 00 777.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.