Samuel Estates Reviews 51

I’ve been working with Samuel Estates for over 20 years, and their service has been consistently outstanding throughout that time. In an industry where reliability and professionalism can vary, they have always stood out as truly best in class.

Their team is incredibly diligent and dependable, always on time, responsive, and proactive in handling any issues that arise. Whether it’s routine matters or more complex situations, they approach everything with a high level of care and attention to detail.

What I’ve appreciated most over the years is their consistency. It’s rare to find a rental agent that maintains such a high standard of service for so long, but Samuel Estates has done exactly that. Their professionalism, efficiency, and genuine commitment to their clients make them a pleasure to work with.

I wouldn’t hesitate to recommend Samuel Estates to anyone looking for a trustworthy and high-quality rental agent in London.

Finally I want to call out Paul Ahearn for his professionalism and partnership approach to managing my assets over the past two decades.

They are a terrible letting agency, do not trust reviews. They will be great when they are taking your money but the moment it comes to end of tenancy they will literally find things in your house and keep your entire deposit.

We paid professional cleaning that THEY suggested, and they kept the entire £2500 deposit.

The handler, LUKE PEGG is a horrible person, and he should be demoted or better fired from the job, but it wont happen because this is how SAMUEL ESTATE makes their money, by ripping off the tenants.

Awful agent to have from a tenant's perspective. Tried to charge unlawful early termination fees, as well as the typical (potentially fraudulent) charges for unnecessary professional cleaning that wasn't done. They let our landlord remove the shower a few months into our tenancy and refuse to replace it, with no reduction in rent. Parasites.

We were first time buyers of a flat through Samuel Estates and couldn’t have been happier with the service provided in particular, by Samira. She went above and beyond, through what was quite a difficult process (by no fault of Samuel Estates), and consistently helped us push matters forwards. She was always very responsive and helpful, and we couldn’t recommend her enough!

My partner and I couldn’t recommend Paul, Samira and Sine at Samuel Estates more highly. We met with a number of estate agents but immediately could tell that something was different, more honest and personal when first meeting Paul. They also had comforting evidence of selling properties fast within the area.

We experienced great communication throughout the process and this personal approach really helped negotiate and seek alternative options when a few unforeseen circumstances arose up and down the chain, keeping everyone calm and then pushing when they needed to.

We’d definitely recommend the team at Samuel Estates to anyone in Streatham/Norbury and the surrounding areas that they cover

We want to extend a very heartfelt thanks to everyone from Samuel Estates who we have worked with over the course of about 17 years. They were there for us during easy times when everything was ticking over nicely, during difficult times when we had to deal with an incredibly difficult tenant, during renovation times as well as when we eventually decided to sell our property. We always knew they were fighting our corner and this gave us great comfort even though we were halfway around the world.

Paul and his team were flawless in the selling process of our flat in Wimbledon. We are based abroad, so we really needed to rely on good and trustworthy communication, and the team excelled in this area. Prior to selling our flat, Samuel Estates also managed our rental property for us, and they were excellent in this regard as well. We'd highly recommend them for whatever area of property renting, buying, or selling that you need.

Paul, Sine and the team were great through the whole buying process- they were very responsive to any of our queries, helped ease our concerns as first time buyers and made themselves available for any additional viewings we requested throughout the process

I would highly recommend to anyone looking to buy a home

Samuel Estates have managed my property for the past 15 years, and their service has been nothing short of outstanding. They have consistently found excellent tenants and have always ensured that any tenant requests or issues are dealt with promptly and efficiently, giving me complete peace of mind as a landlord.

When it came time to sell my home, I also chose Samuel Estates as my agent. Thanks to their impressive marketing tools and deep understanding of the local property market, they were able to secure a buyer within just two weeks. Throughout the entire sales process, the team was attentive, proactive, and extremely supportive, making sure everything progressed smoothly from start to finish.

I would not hesitate to recommend Samuel Estates to anyone looking to buy, sell, or let their property. Their professionalism, expertise, and dedication truly set them apart.

Samuel Estates managed my property for 11 years from initial purchase, through tenancy management, all the way to eventual sale. They have been excellent throughout. I wholeheartedly recommend them.

We’ve been with Samuel Estates for many years, and throughout that time they’ve consistently been a steady and trustworthy presence in managing our properties. As landlords, it’s reassuring to know there’s a team who genuinely cares, not just about the properties, but about us too.

Paul has been a fantastic partner from the beginning. He’s knowledgeable, honest, and always willing to offer thoughtful advice when we need it. His strategic thinking has helped us make better decisions and avoid costly mistakes.

We also want to highlight Whitney, our property manager, who has been incredibly dependable and efficient. She deals with everything calmly and professionally, often before we even realise there’s something to be handled. It’s clear she takes real pride in making sure things run smoothly for both us and our tenants.

What we value most is how proactive and people-focused the whole team is. They don’t just manage properties – they support us as landlords and help us navigate challenges with clarity and confidence.

We’re grateful to have them by our side and wouldn’t hesitate to recommend Samuel Estates to anyone looking for a team who truly looks after both people and properties.

Be careful using this agent in Colliers Wood. We had a property manager called Jade, who seemed friendly and helpful at first but on check out disputed our deposit and refused to change the check out appointment so we could attend which led to us having to go through an extended battle through the deposit scheme (we managed to get most it back thankfully). I would suggest that anyone deciding to rent using this agent takes throughout photos of all damages and issues in the property they rent and meticulously records them, emailing the agent immediately. Despite us informing them on arrival that most of the furniture was broken, the landlord refused to repair or replace it and then on check out the report stated this was new. Effectively they used a different check out process to the check in, did not share any of the reports from interim 6 monthly inspections and then tried to claim at the end of the tenancy that issues caused by the previous tenant were ours to fix. We transparently included in our application that we dog sit regularly for a friend and our application was accepted but the agent failed to notify the landlord who then stated that we had breached our contract. Jade and the team may seem friendly (when they are trying to get your money) but they only have their landlords interests in mind. The properties themselves have really poor ventilation and despite the car park being ‘secure’ a car was stolen in the space right next to ours & no cameras are installed in the area. Rent here at risk.

Samuel’s have worked efficiently on our case and we really appreciate all their help - going above and beyond on a couple of matters as we didn’t live in the area. Thank you especially to Paul Ahearn.

The wonderful team at Samuel Estates have looked after the letting my property for the last 8 years. From the brilliant Jade Moeller - Property Manager, to Ryan and Daniel who handle the lettings process, all are thoroughly excellent in what they do - super professional and friendly with it, and I am pleased to come highly recommended as a result!

The service is excellent. The staff are very friendly and professional. Great customer service. Very happy to recommend Samuel Estate

Great agency that takes care of every little detail!

I am highly impressed by the professionalism and efficiency demonstrated by my Samuel Estates team, who have been my trusted agents for over a decade. Their attentiveness, proactive approach, and swift communication regarding emerging issues have been invaluable in ensuring seamless property management. Their dedication to excellence and commitment to addressing concerns promptly reflect a high standard of service. I have full confidence in their expertise and would highly recommend them to anyone seeking a reliable and highly competent real estate team.

Samuel Estates have been managing our flat since we first bought it in 2006.
They have been very helpful and professional. We never had to worry about any issues related to our flat and even had very good support and help when Cladding became an issue for flats around the country.
When we were wondering what the new Tenancy Act mean for the Landlords, they arrange webinar for us to help us with decision making.
I cannot thank them enough

I have used Samuel Estates for almost 10 years, and highly recommend them to landlords and tenants a like. Trustworthy and reliable. As a landlord, I have had great tenants and really good property managers. Luisa Costa is fantastic. I know that my property is in good hands.

Have worked with Samuels for almost 8 years and they have always been helpful and listen to my requests and advice me .
I work with many people but my main go to person is Dan and available even if not a working day or after hours (if needed)