Was never attended by anyone
Visited the dealer on 19th January. Stayed in looking the cars for 15 mins. We visited with an intention of booking a new car or just walking away with a used one. But there was not a single person who walked to us and asked us if we needed anything or even to ask if we had an appointment. We went to Stratstone which is a lovely dealership and attentive staff as we were not ready to make business at a place who never took any interest at a potential customer.
Reply from Sandal MINI Wakefield
Hi Vinodhini,
Thank you for bringing this to our attention. We're sorry to hear about your experience during your visit on January 19th.
We always strive to create a welcoming environment where our customers feel comfortable and valued. It's disappointing to learn that we fell short of this goal during your visit. Our intention is always to allow customers to browse at their leisure, with our Sales Executives and Product Genius available to assist only when needed. I will share your feedback with our team to ensure a more consistent experience for all our customers.
We would greatly appreciate the opportunity to welcome you back and provide a much more positive experience. Please feel free to reach out if you'd like to discuss this further or if there's anything else we can do to assist you.
Kind regards,
The Sandal Team