San Diego Self Storage Reviews 

1,648
TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

THEY WERE REALLY HELPFUL . ROB AND NICOLE ANSWERED ALL MY QUESTIONS AND HRLPED ME FIBD A storage that was accessible to me and not far from the parking area . The facility was clean and they were r... See more

Rated 5 out of 5 stars

This is our first time renting a storage unit and we are so pleased that we chose North County Self Storage. The office staff went out of their way to make us feel welcome and they were very efficient... See more

Company replied

Rated 5 out of 5 stars

I needed a storage ASAP and right away an appointment was set up to meet that day. I had a tour of the facility and showing of the storage's that were available. I was assisted by Fabian, very helpf... See more

Company replied

Rated 5 out of 5 stars

The space is great and very fairly priced, the staff super...informative, detailed, helpful, and on top of any concerns. I looked around at several storage facilities near our new house for personal... See more

Company replied

Company details

  1. Self-Storage Facility
  2. Moving and Storage Service
  3. Storage Facility
  4. Warehouse

Information provided by various external sources

We are one of the largest operators in San Diego and have solutions to meet all your storage needs whether you are near the Mexican Border or in North County San Diego. We are locally owned and operated and Customer Service is our highest priority. San Diego Business Journal previously ranked San Diego Self Storage as the #1 self-storage operator in San Diego County. We have served San Diego since 1972, and we are ready to take care of all of your self-storage needs!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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4.4

All reviews

(1,648)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent place to store your goods

Excellent place to store your goods, and the staff are always friendly and courteous. I will continue to use their facilities for my business needs.

June 30, 2020
Unprompted review
San Diego Self Storage logo

Reply from San Diego Self Storage

Thank you for your loyalty to Silverhawk Self Storage, JBI Products! As San Diego's best storage company we are proud serve you.

Rated 5 out of 5 stars

Friendly management

Friendly management. Nice storage units!

June 30, 2020
Unprompted review
San Diego Self Storage logo

Reply from San Diego Self Storage

Thank you for the positive review, Keith! We are happy to serve you.

Rated 5 out of 5 stars

Outstanding

June 30, 2020
Unprompted review
San Diego Self Storage logo

Reply from San Diego Self Storage

Thank you for your positive review, Tony! Silverhawk Self Storage is proud to serve you.

Rated 1 out of 5 stars

I been a customer of your business for…

I been a customer of your business for many years, before you even open at your location in Otay Crossing.
But this time I treated very rudly by a young fellow.
Please work on your customer service, I hope next time I can be treated in a more professional matter.
Best Regards
Gerardo E Gonzalez, Unit B170 at Otaycrossing

June 30, 2020
Unprompted review
San Diego Self Storage logo

Reply from San Diego Self Storage

Hi Gerardo-
Thank you for your review and for taking the time to speak with our Area Manager regarding your experience. As a previous customer, you know that you can expect a better attitude from us than what you got. And I am confident that in the future that you will once again be a satisfied customer. Thank you for being a loyal patron at Otay Crossing Self Storage.

Rated 5 out of 5 stars

Great customer service

Great customer service, smooth easy process! Highly recommend.

June 30, 2020
Unprompted review
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Reply from San Diego Self Storage

Thank you for choosing Poway Road Mini Storage, Justin! We are proud to serve you.

Rated 5 out of 5 stars

awesome staff

awesome staff, awesome prices and the most flexibility i've seen around.

June 30, 2020
Unprompted review
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Reply from San Diego Self Storage

Thank you for sharing your positive experience with Smart Self Storage of Solana Beach. We are proud to serve you!

Rated 5 out of 5 stars

First Time Reserving a Storage Unit

The online process of reserving a storage unit was simple. The staff was friendly. I would recommend SD Self Storage.

June 30, 2020
Unprompted review
San Diego Self Storage logo

Reply from San Diego Self Storage

Thank you for your review, Karen! We are proud to serve you!

Rated 5 out of 5 stars

Easy to do Business

Called in got an immediate quote and signed up within 5-10 min. Very professional and friendly.

June 29, 2020
Unprompted review
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Reply from San Diego Self Storage

Thank you for your positive review, Dane! We are so glad to hear you were able to get a quote and sign a contract within 10 minutes. We are happy to serve you!

Rated 5 out of 5 stars

Quick process with friendly staff!

It was a quick and easy process to lease a storage unit. The staff was friendly and pleasant. They made sure I was hydrated since I was outside and was not allowed in at the time because Covid-19.
When I terminated my lease, I was met with the same friendly staff who also offered water.
I would definitely lease again if I need it!
Thank you!

June 28, 2020
Unprompted review
San Diego Self Storage logo

Reply from San Diego Self Storage

Thank your for your very kind review! We are so glad that your experience at Sorrento Mesa Self Storage was stress-free and enjoyable. We are proud to serve you.

Rated 5 out of 5 stars

Vanessa was so amazing she walk me…

Vanessa was so amazing she walk me through everything she did the best customer service you can ask for when a person in not thinking clearly. She made me feel like she was looking out for me and providing the best service. I like that the property manager introduce his self as well and made me feel like if you need us we are here . I got my storage and happy that I came here.

June 27, 2020
Unprompted review
San Diego Self Storage logo

Reply from San Diego Self Storage

Thank you for your kind words, Shay! Our team at Silverhawk Self Storage will be thrilled to read what you wrote. Alongside keeping all guests safe during a global pandemic, our top priority is customer service. We are so grateful for your business and look forward to seeing you again soon!

Rated 5 out of 5 stars

Great honest service

I was courteously shown multiple units that were available, provided with pricing data of each, given a tour of buildings and provided with an opportunity to discuss the best fit with my wife, so not pressure to sign up. All of the units I was shown were clean, easily accessible and matched the description provided by the staff. During the contract signing process, my questions were answered and I was given time to read the agreement in detail, which matched the negotiated terns. After I signed up I was provided an access code, a lock, and a copy of the contract. The staff made sure my access code worked, the lock worked and I understood and was able to open and close the lock and unit. David Haller and Cynthia Thomas were the on-site staff members who provided this top drawer service and I am grateful for their assistance.

June 27, 2020
Unprompted review
San Diego Self Storage logo

Reply from San Diego Self Storage

Thank you for your wonderful review, Mark! We are so glad your experience was stress-free and enjoyable. Alongside keeping all guests safe during this global pandemic, customer service is our top priority! David, Cynthia and the rest of the team are incredibly proud to serve you.

Rated 5 out of 5 stars

Good customer service

The whole process was fast and efficient.

June 26, 2020
Unprompted review
San Diego Self Storage logo

Reply from San Diego Self Storage

Thank you for your review, Trey! As San Diego's best storage company we are proud to serve you!

Rated 5 out of 5 stars

Hello to all who read this,

Hello to all who read this,
You can stop looking for a storage facility once you've located Silver hawk storage in Murrieta, they had what I needed for a decent price, the staff was very helpful during these trying times as well. The storage area was clean with no hassle getting in. Give them a call.
To all stay safe.

June 26, 2020
Unprompted review
San Diego Self Storage logo

Reply from San Diego Self Storage

Thank you for your wonderful review, Robert. Alongside ensuring the safety of all guests during this global pandemic, customer service is our highest priority. We are thrilled to know all of your expectations were met during your experience with Silverhawk Self Storage.

Rated 5 out of 5 stars

Excellent customer service.

Very easy to work with. They offered me alternatives to fit my needs and offered excellent pricing. I met with both of the managers who were friendly and knowledgeable. I recommend Sliverhawk Self Storage as a storage solution.

June 26, 2020
Unprompted review
San Diego Self Storage logo

Reply from San Diego Self Storage

Thank you for choosing Silverhawk Self Storage, Mark! We are so glad to hear that you experienced excellent customer service and pricing. As San Diego's best storage company we are proud to serve you.

Rated 5 out of 5 stars

Very helpful professional team

Very helpful professional team. I am in Africa and my Son is packing up our home. Very very professional. Highly recommend. Thank you

June 25, 2020
Unprompted review
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Reply from San Diego Self Storage

Thank you for choosing Carlsbad Self Storage! As San Diego's best storage company we are proud to serve you.

Rated 5 out of 5 stars

Sarah was excellent!!

June 25, 2020
Unprompted review
San Diego Self Storage logo

Reply from San Diego Self Storage

Thank you for your review, Dom! Smart Self Storage of Eastlake is happy to serve you.

Rated 5 out of 5 stars

Everyone at this facility goes out of…

Everyone at this facility goes out of their way to make sure you have what you need to run your business. Very professional and personal.

June 25, 2020
Unprompted review
San Diego Self Storage logo

Reply from San Diego Self Storage

Thank you for the wonderful review! Alongside keeping our guests safe during a global pandemic, customer service is our highest priority. Otay Crossing Self Storage is proud to serve you.

Rated 5 out of 5 stars

The best security for storage

Prices are a little steep but security is what won me over. I'd recommend them for any local individual.

June 25, 2020
Unprompted review
San Diego Self Storage logo

Reply from San Diego Self Storage

Thank you for storing with us, Jeff! As San Diego's best storage company we are proud to serve you.

Rated 5 out of 5 stars

Very secure

Very secure, clean and managed storage facility!! Highly recommend!

June 24, 2020
Unprompted review
San Diego Self Storage logo

Reply from San Diego Self Storage

Hi Dennis! Thank you for reviewing our facility. We appreciate your feedback and are proud to serve you.

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