Very helpful and patient people, recieved great service from Alex moore was very professional and very kind also kept me informed on my order which was very helpful
Company replied
Location
Switch location123 London Road, RG14 2BX Newbury, GB
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See what reviewers are saying
Helpful, polite, friendly and no pressure exerted. We did have a bit of a hiccup regarding handover but of no great consequence to us ( caused by illness ) Car was well prepared and the sales guy, K... See more
Company replied
I bought my new car from the Newbury branch after researching reviews on Trustpilot and other sites. It was a bit further to travel but I felt reassured by the good reviews for Sandown. I had the pl... See more
Company replied
Derwynne was friendly and knowledgeable, which made the whole process feel relaxed and straightforward. It genuinely felt like he had our best interests at heart. We likely wouldn’t have closed the de... See more
Company replied
Company details
Written by the company
With over 40 years experience selling premium used cars, we have all the experience to get you into your new car.
Contact info
123 London Road, RG14 2BX, Newbury, United Kingdom
4.4
Excellent
12 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
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Kind
Very helpful and patient people, recieved great service from Alex moore was very professional and very kind also kept me informed on my order which was very helpful
August 4, 2026
Unprompted review
Reply from Sandown Group - avocado Cars
Thank you for your lovely feedback. We're delighted to hear that you received such great service from Alex Moore. Providing helpful, professional, and attentive support is something we pride ourselves on, and it's wonderful to know that Alex kept you informed throughout the ordering process and made the experience a positive one. We'll be sure to pass on your kind comments to Alex, who will be thrilled to hear them. Thank you for choosing us, and we hope you enjoy your new vehicle. We look forward to assisting you again in the future.
From start to finish my experience was…
From start to finish my experience was the best I could ask for from Sandown Mercedes a massive thank you to Luke and Emily for everything they did to make this a very smooth transition.
April 3, 2026
Unprompted review
Reply from Sandown Group - avocado Cars
Thank you for your fantastic review! We’re delighted to hear that your experience from start to finish was everything you hoped for. A massive thank you from us as well for recognizing Luke and Emily. They’ll be thrilled to know they helped make the whole process smooth and stress‑free.
Top sevice from start to finish great…
Top sevice from start to finish great information on the car helped me make a great choice .my salesman alex was a verry friendly and made me feel at ease couldnted be anymore helpful .def will be using them again in the future .
Thanks trevor.
March 27, 2026
Unprompted review
Reply from Sandown Group - avocado Cars
Thank you so much for your kind review, Trevor! We’re delighted to hear that you received top‑class service from start to finish and that the information provided helped you make the right choice.
Alex will be thrilled to know his friendly approach and support made you feel at ease throughout the process. We’re proud to have him on the team, and your feedback means a great deal.
We truly appreciate your recommendation and look forward to welcoming you back again in the future.
Thank you once again for choosing us!
Reply from Sandown Group - avocado Cars
Thank you for your review and five-star rating! We're delighted to hear of your experience with the team at avocado.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
We had a wonderful experience from…
We had a wonderful experience from initial model viewings to final selection of a well maintained low mileage electric Car. Salesman was very good at explaining and setting up initial features.
November 21, 2025
Unprompted review
Reply from Sandown Group - avocado Cars
Thank you so much for sharing your experience! We’re delighted to hear that your journey from viewing models to selecting your electric car was smooth and enjoyable. It’s great to know our team member was able to clearly explain the features and help with the initial setup. We truly appreciate your kind words and your trust in us, and we hope you enjoy every mile in your new vehicle!
Amazing service.
October 10, 2025
Reply from Sandown Group - avocado Cars
Thank you for your review and five-star rating! We're delighted to hear of your experience with the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Great experience with Derwynne
Derwynne was friendly and knowledgeable, which made the whole process feel relaxed and straightforward. It genuinely felt like he had our best interests at heart. We likely wouldn’t have closed the deal without him — highly recommend.
July 26, 2025
Unprompted review
Reply from Sandown Group - avocado Cars
Thank you for your review and five-star rating! We're delighted to hear of your experience with Derwynne at avocado cars.
Big thanks to Ken at Newbury
I bought my new car from the Newbury branch after researching reviews on Trustpilot and other sites. It was a bit further to travel but I felt reassured by the good reviews for Sandown.
I had the pleasure of dealing with Kenneth Make whose customer service was superb. He really did go above and beyond for us in making sure the car was right for me. There was no 'hard sell' which was really refreshing. I would have no hesitation in recommending Ken and Sandown at Newbury.
April 26, 2025
Unprompted review
Reply from Sandown Group - avocado Cars
Thank you for taking the time to share your experience! We're so pleased to hear that Kenneth provided such outstanding service and that your visit to avocado Newbury was worth the trip. Ensuring a smooth and pressure-free experience is what we strive for, and your recommendation means a great deal to us. Wishing you many happy miles in your new car!
Very Friendly and Welcoming Members off…
Very Friendly and Welcoming Members off Staff!! Very patient and understanding customer requirements!!
Excellent service by the Team at Newbury
January 30, 2025
Unprompted review
Reply from Sandown Group - avocado Cars
Thank you for your review and five-star rating! We're delighted to hear of your experience with the team at avocado.
Helpful
Helpful, polite, friendly and no pressure exerted.
We did have a bit of a hiccup regarding handover but of no great consequence to us ( caused by illness )
Car was well prepared and the sales guy, Ken made the whole process fun ( quite a character !)
January 21, 2025
Unprompted review
Reply from Sandown Group - avocado Cars
Thank you for your review and five-star rating!
We're delighted to hear of your experience with the team at avocado cars.
Great service from Luke and Andy
Great service from Luke and Andy, thank you so much… love the car!
December 20, 2024
Unprompted review
Reply from Sandown Group - avocado Cars
Thank you for your review and five-star rating! We're delighted to hear of your experience with team at avocado of Newbury.
Emily was Superb
Emily was Superb. She made the whole experience easy and kept us informed throughout
November 12, 2024
Unprompted review
Reply from Sandown Group - avocado Cars
Thank you for your review and five-star rating! We're delighted to hear of your experience with Emily and the team at avocado.
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