The approved used Mercedes I chose to test drive needed some remedial work to be completed before I agreed to purchase it. Rory Hathaway provided great customer service by agreeing to carry ou... See more
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Great experience from start to finish with Mercedes-Benz of Basingstoke. As the dealership was quite a distance from me, I dealt with Emma almost entirely over the phone and email, and she made the wh... See more
Company replied
What a pleasure dealing with Connor the sales man and the Sandown group Mercedes , came to show room and was dealt with very quickly, Connor found the car I was looking for and he sorted out some figu... See more
Company replied
Exceptional care and treatment from the whole Basingstoke team, in regards to my recent purchase of a CLE coupe. Special thanks to James Leys who single handedly went out of his way to ensure that the... See more
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Company details
Written by the company
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Contact info
Edison Road, RG21 6YH, Basingstoke, Hampshire, United Kingdom
- 01256 670144
4.9
Excellent
937 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 24 hours
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Staff were welcoming and attentive and…
Staff were welcoming and attentive and made us feel special.
September 10, 2026
Reply from Sandown Group - Mercedes-Benz of Basingstoke
Thank you for your kind feedback. We're delighted to hear that our staff were welcoming, attentive, and made you feel special throughout your visit. Providing a great customer experience is very important to us, and it's wonderful to know the team made such a positive impression. We look forward to seeing you again soon! ⭐
Awesome experience
Awesome experience. Great customer service and product delivery. Complementary services where perfect.Luke was really helpful
September 10, 2026
Reply from Sandown Group - Mercedes-Benz of Basingstoke
Thank you for your lovely review! We’re so pleased to hear you had such a great experience with us and that Luke was able to help. We’ll be sure to pass your kind feedback on to him. 😊
My approved used Mercedes from Mercedes Benz of Basingstoke
The approved used Mercedes I chose to test drive needed some remedial work to be completed before I agreed to purchase it. Rory Hathaway provided great customer service by agreeing to carry out the work in a timely manner.
Rory handled the sale very well, giving me a good price for my vehicle I was part exchanging.
Rory was not pushy in selling me the Mercedes or additional insurance items.
I was very grateful for the fresh MOT, mats, new number plates and full tank of fuel.
Rory made sure we were aware of the controls and software etc. before we drove the car away.
September 5, 2026
Reply from Sandown Group - Mercedes-Benz of Basingstoke
Thank you for your fantastic review and for taking the time to share your experience. We're delighted to hear that Rory Hathaway provided such great customer service throughout your purchase journey.
It's wonderful to know that Rory kept you informed regarding the remedial work, offered a fair valuation for your part exchange, and made the entire process feel comfortable and pressure-free. We're also pleased that the fresh MOT, new mats, number plates, and full tank of fuel helped make your handover even more special.
Most importantly, we're glad Rory took the time to ensure you were confident with the vehicle's controls and software before driving away. We hope you're enjoying your Mercedes and wish you many happy miles ahead.
Thank you for choosing us, and we look forward to welcoming you again in the future.
Great service
September 3, 2026
Reply from Sandown Group - Mercedes-Benz of Basingstoke
Thank you for your review! We're delighted to hear that you received great service from our team. Providing an excellent experience for our customers is always our priority, and it's wonderful to know we met your expectations. We appreciate your feedback and look forward to welcoming you again in the future. ✨
Did what they said they would do
Did what they said they would do
Luke was very helpful
August 30, 2026
Reply from Sandown Group - Mercedes-Benz of Basingstoke
Thank you for your review. We're delighted to hear that everything was carried out as promised and that Luke was so helpful throughout your experience. We really appreciate your feedback and will be sure to pass your kind comments on to him. Enjoy your car, and we look forward to welcoming you again in the future. 🚗
The car was not ready for sale when advertised…
The car was offered for sale before there had been any vetting of its condition or the remedial works required ascertained as a direct consequence a collection date was arranged and confirmed when the car was not actually in a proper condition for sale. As a result the original collection date was cancelled at 5.30pm the night before it was due to take place. When my existing vehicle had been sold and transferred that day. An offer to deliver the car was made but could not be undertaken for a further week leaving me without a vehicle for that time. I tried to confirm the delivery the day before it was due to take place and despite calling the sales department over 10 times I could not get anyone to answer the phone. I eventually called your head office and finally got someone to talk to me and persuade a sales manager to contact me. Then on the day of delivery I found out that the drivers departure was delayed because the car had to have an MOT, surely this should have been undertaken before the day of delivery, what would have happened if it had failed ? Another aborted delivery date no doubt. This really is not the level of service that I would expect from a Premier Mercedes Dealer. Your operational systems require serious revision if your published standards are going to be met.
The only service that I received that was excellent was from your salesman Rory Hathaway he kept in informed throughout the process and did everything he could to put matters right but unfortunately he did not receive the support he required from the rest of your staff.
August 28, 2026
Reply from Sandown Group - Mercedes-Benz of Basingstoke
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
Great service.
The sales exec made the whole process straight forward which made the experience of purchasing my first Mercedes Benz everything I had hoped and expected from such a prestigious brand.
August 13, 2026
Reply from Sandown Group - Mercedes-Benz of Basingstoke
Thank you for your fantastic review. We're delighted to hear that your Sales Executive made the process straightforward and enjoyable, and that purchasing your first Mercedes-Benz lived up to the high expectations you had for such a prestigious brand. Congratulations on your new Mercedes-Benz, and thank you for choosing us to be part of this special milestone. We wish you many happy miles ahead and look forward to welcoming you again in the future!
What a pleasure dealing with Connor the…
What a pleasure dealing with Connor the sales man and the Sandown group Mercedes , came to show room and was dealt with very quickly, Connor found the car I was looking for and he sorted out some figures for me which I was pleased with. Would definitely come back again for next purchase. Even when my car didn't arrive on time Connor sorted out a loan car for me. Customer service was excellent and a pleasure, Connor made it easy. All staff where helpful when I arrived onsite.
August 9, 2026
Reply from Sandown Group - Mercedes-Benz of Basingstoke
Thank you so much for your wonderful feedback.
We're delighted to hear that Connor provided such a positive experience and was able to help you find the right car quickly while ensuring the figures worked for you. It's especially pleasing to know that, when there was a delay with your vehicle's arrival, Connor was able to arrange a loan car and keep everything running smoothly.
Your kind words about Connor and the wider Sandown Mercedes-Benz team mean a great deal to us. We pride ourselves on delivering excellent customer service from the moment our customers arrive, and it's fantastic to hear that our team made your journey enjoyable and stress-free.
Thank you for choosing Sandown Mercedes-Benz. We look forward to welcoming you back for your next purchase and assisting you again in the future.
Great experience from start to…
Great experience from start to finish with Mercedes-Benz of Basingstoke. As the dealership was quite a distance from me, I dealt with Emma almost entirely over the phone and email, and she made the whole process incredibly easy and straightforward. On the day I travelled down to collect the car, Rory went above and beyond by picking me up from the station. The collection itself was incredibly smooth, and I was back on the way home in my new car within about half an hour.
August 11, 2026
Unprompted review
Reply from Sandown Group - Mercedes-Benz of Basingstoke
Thank you for taking the time to share your experience and for choosing Mercedes-Benz of Basingstoke. We're delighted to hear that Emma made the process easy and straightforward, especially with everything being handled remotely before your visit. It's also wonderful to know that Rory's station pickup helped make your collection day even more convenient.
We're pleased that the handover was smooth and efficient, allowing you to get on the road in your new car so quickly. Your kind feedback will be shared with both Emma and Rory, who will be thrilled to hear it. We wish you many happy miles in your new Mercedes-Benz and look forward to welcoming you again in the future. Enjoy your new car!
Friendly & informative service
Our consultant, Connor, was very informative in helping us decide on a model.
The purchase was uncomplicated and timeously completed. Thank you
July 30, 2026
Reply from Sandown Group - Mercedes-Benz of Basingstoke
Thank you for your lovely review.
We're delighted to hear that Connor was able to provide the information and guidance you needed to help choose the right model. It's also great to know that you found the purchasing process straightforward and efficiently completed.
Your feedback is greatly appreciated, and we'll be sure to pass on your kind words to Connor. Thank you for choosing Sandown Mercedes-Benz, and we hope you enjoy your new vehicle.
Helpful and efficeinet sales staff
August 1, 2026
Reply from Sandown Group - Mercedes-Benz of Basingstoke
Thank you for your kind feedback! We're delighted to hear that you found our sales staff helpful and efficient. We appreciate your support and look forward to assisting you again in the future.
Excellent customer experience
Very thorough service and understanding of the requirements for my husbands business.
August 1, 2026
Reply from Sandown Group - Mercedes-Benz of Basingstoke
Thank you for your excellent feedback. We're delighted to hear that you had such a positive experience with us and that our team took the time to thoroughly understand your husband's business requirements.
Providing a professional, tailored service is something we take great pride in, so it's wonderful to know that this helped make the process smooth and enjoyable. Thank you for choosing us, and we look forward to assisting you again in the future.
Used car purchase
Had c class estate delivered to Wales after pxing 12 year old e class. Ashley and Gary in Basingstoke made the experience simple and straight forward and car arrived in immaculate condition.
July 31, 2026
Unprompted review
Reply from Sandown Group - Mercedes-Benz of Basingstoke
Thank you for your fantastic feedback. We're delighted to hear that Ashley and Gary at Sandown Basingstoke made the process of part exchanging your E-Class and purchasing your C Class Estate so simple and straightforward.
It's great to know that, despite the distance, everything went smoothly and that your new car arrived in immaculate condition. Providing a seamless experience from start to finish is exactly what we aim for.
We'll be sure to share your kind words with Ashley and Gary. Thank you for choosing Sandown Basingstoke, and we wish you many happy miles in your new C Class Estate. 🚗
Just picked up my300gle from sandown…
Just picked up my300gle from sandown Basingstoke
Emma was great . Very helpful no pressure excellent service thanks emma
July 30, 2026
Unprompted review
Reply from Sandown Group - Mercedes-Benz of Basingstoke
Thank you for your fantastic feedback! We're delighted to hear that you're enjoying your new 300 GLE and that Emma made your experience at Sandown Basingstoke such a positive one.
It's great to know that her helpful, no pressure approach and excellent customer service helped make the handover smooth and enjoyable. We'll be sure to pass on your kind words to Emma, who will be thrilled to receive your recognition.
Thank you for choosing Sandown Basingstoke. We wish you many happy miles in your new car and look forward to welcoming you again in the future! 🚗
Very helpful and cheerful
Very helpful and cheerful, straight forward change over of old car to new car.
July 30, 2026
Unprompted review
Reply from Sandown Group - Mercedes-Benz of Basingstoke
Thank you for your lovely feedback. We're delighted to hear that you found the team helpful, cheerful, and easy to deal with throughout the process. Making the transition from your old car to your new one as straightforward and hassle free as possible is exactly what we strive for.
We appreciate your support and hope you enjoy every moment with your new car. Wishing you many happy miles ahead!
Friendly and helpful service
Friendly service, no pressure selling.
Very knowledgeable about cars generally.
July 30, 2026
Reply from Sandown Group - Mercedes-Benz of Basingstoke
Thank you for your kind feedback, We're delighted to hear that you appreciated our friendly, no pressure approach and found our team knowledgeable about cars. Helping customers make informed decisions in a relaxed environment is exactly what we aim for. We appreciate your support and look forward to helping you again in the future. 🚗
Reply from Sandown Group - Mercedes-Benz of Basingstoke
Thank you for your review.
We're delighted to hear that everything went smoothly and that Luke was so helpful throughout your experience. We'll be sure to pass on your kind comments to him.
We really appreciate your feedback and look forward to welcoming you again in the future.
Awful first service
I can't express enough what a disappointment it was to take my Jaecoo J7 for a simple first service oil change at Basingstoke Jaecoo/ Omoda garage. I arrived at the garage at 615pm to pick it up and you have to go into the Mercedes service department to drop it off in the first instance. I went back into Mercedes to pick it up and it was like nearly everyone had gone home . It felt nobody was actually interested at 615pm! Its supposed to be open until 630pm. Yet felt closed and inconvenient to turn up when I did. Despite when booking in they had taken my mobile number down wrong so I didn't hear from them. Despite giving them a 2nd contact and email address. I received no video of any work being carried out either. Then there was the cost £324 for an oil change . What a joke. Turns out Cinch could of done the same oil change for under £130! When I questioned the cost with the gentleman working at Jaecoo as I said to him that I serviced an omoda I had not so long back in Feb 26 and it was about £90 cheaper to do the same service at Martins Omoda in Winchester he said thats standard Jaecoo first service cost. All they did was change the oil. I actually even pointed out it was even cheaper to do an oil change on the Evoque I also owned a little while back and that was also done by a main dealer in Basingstoke. I would never use these people again. Which is a shame as they sell beautiful cars both Jaecoo and Mercedes but the service is awful the attitude is awful the approach came across as simply not interested. If I owned that dealership I'd be very concerned about the lack of interest my staff have for their clients. I for one would not go back there. Very disappointed. Summing up it was a very expensive oil change on a relatively inexpensive Jaecoo. Never again would I visit them . I felt actually ripped off by this dealership!!
July 28, 2026
Unprompted review
Reply from Sandown Group - Mercedes-Benz of Basingstoke
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
Reply from Sandown Group - Mercedes-Benz of Basingstoke
Thank you for your kind words! We're delighted to hear Rory provided such an excellent experience and made the process simple and seamless for you. We truly appreciate your feedback and look forward to welcoming you again.
Luke Bindon from Sandown Group…
Luke Bindon from Sandown Group Mercedes-Benz, Basingstoke, demonstrates a high level of professionalism in his role. My experience retrieving my vehicle was seamless. The entire process was conducted efficiently, with thorough explanations provided. The service offered is exemplary. I strongly recommend that everyone consider contacting him. Thank you.
July 16, 2026
Reply from Sandown Group - Mercedes-Benz of Basingstoke
Thank you for your wonderful feedback.
We are delighted to hear that Luke Bindon provided such a professional and seamless experience when you collected your vehicle. Ensuring every customer feels informed and supported throughout the process is extremely important to us, so it's fantastic to know that Luke's thorough explanations and efficient approach made everything straightforward and enjoyable.
Your kind words are greatly appreciated, and we will be sure to share your comments with Luke. Recommendations like yours mean a great deal to our team and reflect the level of service we strive to deliver every day.
Thank you again for choosing Mercedes Benz of Basingstoke. We wish you many enjoyable miles in your vehicle and look forward to assisting you again in the future.
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