Alice Lane was the Sales Executive who handled our purchase. We visited Alice on several occasions when looking for the right vehicle for our requirements. We found her thorough, knowledgeable, friend... See more
Company replied
Location
Switch locationVantage Way, BH12 4NU Poole, England, GB
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See what reviewers are saying
We visited Poole Mercedes on Tuesday 10th september and were greeted and made welcome without a previous appointment. Alice was assigned to look after us and she listened and assisted us in considerin... See more
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Genuinely really good experience from start to finish. Dean and the team at the after sales Van Centre were helpful, friendly and just got the job done. They looked extremely busy, but still dealt wit... See more
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Booked van in for an O2 sensor to be fitted, got straight through on phone to book in. On day waited for repair done in 45 minutes. Brilliant service. Staff helpful and friendly unlike Marshall van &... See more
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Company details
Written by the company
Sandown Van Centre Poole is a dedicated Mercedes-Benz official After Sales retailer based on Mannings Heath Road, just off the A3049
Contact info
Vantage Way, BH12 4NU, Poole, England, United Kingdom
3.9
Great
40 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Bought my first Mercedes from Sandown.
Bought my first Mercedes from Sandown, Poole and the whole experience was very good, great service with great communication throughout from Jonathan and the support team as he was a new employee but he was very pleasant and informative, good communicator.
October 27, 2023
Unprompted review
Reply from Sandown Group - Van Centre Poole
Thank you for your review and five-star rating. We're delighted to hear about your experience with Jonathan and the team at Sandown Van Centre Poole.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Sadly I have had a very poor experience…
Sadly I have had a very poor experience from Mercedes @ Poole.
Nothing but problems with the car and sadly the service has also been poor. One relatively minor but annoying issue has gone in three times for repair. I also had an issue less than a week after having the car and they offered me an appointment for a month later until a manager stepped in . Latest issue car was in for three days without any updates and was only expected for a day this impacted my ability to work. This will be the last Mercedes i buy. I purchased for the reliability and service associated with the brand. Regretablly I made a poor choice and I would not recommend.
Update : car has come back to me and the road sign fault is still not repaired. It has been with Mercedes for three days .
The service is so very poor.
October 10, 2023
Unprompted review
Reply from Sandown Group - Van Centre Poole
Many thanks for taking the time to complete your review, we very much appreciate the feedback. I have shared your comments with the management team who will be in touch shortly. Thank you.
I was very impressed with the level of service
I was very impressed with the level of care, professionalism, detail and friendliness from the team . In particular Ian Wakefield who dealt with my car .
Would definitely use them again and of course highly recommended
September 28, 2023
Unprompted review
Reply from Sandown Group - Van Centre Poole
Thank you for your review and five-star rating. We're delighted to hear about your experience with Ian and the team at Mercedes-Benz of Poole.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Excellant service
Excellent customer service from Alice and Nick who were outstanding. Our expectations were exceeded at every step when we purchase our first Mercedes. Many thanks
August 10, 2023
Unprompted review
Reply from Sandown Group - Van Centre Poole
Thank you for your review and five-star rating. We're delighted to hear about your experience with Alice, Nick and the team at Mercedes-Benz of Poole.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Van Centre After Sales - Big Thumbs Up!!
Genuinely really good experience from start to finish. Dean and the team at the after sales Van Centre were helpful, friendly and just got the job done. They looked extremely busy, but still dealt with my appointment within the timeframe they promised. Smart waiting area so I didn't lose any valuable working time either. Well done guys and thanks
March 13, 2023
Unprompted review
Reply from Sandown Group - Van Centre Poole
Thank you for your review and five-star rating! We're delighted to hear of your experience with Dean and the team at the Van Centre Poole.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
I bought a new car
I bought a new car. Sales men and other staff were very helpful. The sales man understood my requirement and liking. He suggested and recommended the vehicle I bought.
March 6, 2023
Reply from Sandown Group - Van Centre Poole
Thank you for your review and five-star rating! We're delighted to hear of your experience with the team at Mercedes-Benz of Poole.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
New Car Day!
Such a great experience buying my first Mercedes, Alice has been so helpful and explained the whole process clearly. Seamless, friendly and considerate service throughout!
March 10, 2023
Unprompted review
Reply from Sandown Group - Van Centre Poole
Thank you for your review and five-star rating! We're delighted to hear of your experience with Alice and the team at Mercedes-Benz of Poole.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Staff very helpful and professional
Staff very helpful and professional. Very good communication. Can't really fault them. Ian was very helpful, kept me in his file and when a car came up he contacted me immediately.
March 1, 2023
Reply from Sandown Group - Van Centre Poole
Thank you for your review and five-star rating! We're delighted to hear of your experience with Ian and the team at the Mercedes-Benz of Poole.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Ian Venell and Sandown Mercedes has been brillant
Ian Venell and Sandown Mercedes has looked after us exceptionally well from the initial enquiry to the vehicle collection.
March 3, 2023
Reply from Sandown Group - Van Centre Poole
Thank you for your review and five-star rating! We're delighted to hear of your experience with Ian and the team at Mercedes-Benz of Poole.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Great first experience of this garage
I had to wait while my car was serviced. The waiting area was very smart and I was able to work from there as Wi-Fi very good. Nice coffee machine. Prices at MB are high, so facilities should be good to match. Thanks to Dan for good customer care. Will return.
January 20, 2023
Unprompted review
Reply from Sandown Group - Van Centre Poole
Thank you for your review and five-star rating! We're delighted to hear about your experience with Dan and the team at Mercedes-Benz Van Centre of Poole.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Excellent service from start to finish.
Excellent service from start to finish.
Sales person Mali Gould very helpful and explained everything in depth.
January 11, 2023
Unprompted review
Reply from Sandown Group - Van Centre Poole
Thank you for your review and five-star rating! We're delighted to hear about your experience with Mali at Mercedes-Benz of Poole.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
I had a great experience at Mercedes…
I had a great experience at Mercedes Benz of Pool.
Found the exact car I wonted, excellent customer service and attention-to-detail. I highly recommended this dealership. Thanks again for the great help!!!!
June 29, 2022
Reply from Sandown Group - Van Centre Poole
Thank you for your review and five-star rating! We're delighted to hear of your experience at Mercedes-Benz of Poole.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks
Very good service from Denis 👌
June 27, 2022
Reply from Sandown Group - Van Centre Poole
Thank you for your review and five-star rating! We're delighted to hear of your experience with Denis at Mercedes-Benz of Van Centre Poole.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks
Great service from a great team
Great service from a great team, thank you for making the buying process comfortable and fast.
May 23, 2022
Reply from Sandown Group - Van Centre Poole
Thank you for your review and five-star rating! We're delighted to hear of your experience with the team at Mercedes-Benz of Poole.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Have brought two cars in the past week…
Have brought two cars in the past week from Joel at the Poole showroom could not have been more helpful and made everything to do with the purchasing of both cars easy very professional dealership.
May 16, 2022
Reply from Sandown Group - Van Centre Poole
Thank you for your review and five-star rating! We're delighted to hear of your experience with Joel at Mercedes-Benz of Poole.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Members of staff very polite attentive
Members of staff very polite attentive, knowledgeable.
Had our vehicle serviced and was looking to trade our vehicle with another and had a lengthy discussion on the sales side.
May 1, 2022
Unprompted review
Reply from Sandown Group - Van Centre Poole
Thank you for your review and five-star rating! We're delighted to hear of your experience at Mercedes-Benz of Poole.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Very disappointed with the after sales
Very disappointed with the after sales. Was promised that some damaged paintwork would be repaired with a courtesy car for me while it was being done but General Manager never got back to me after saying he would.
March 14, 2022
Reply from Sandown Group - Van Centre Poole
Thank you for your review and we are very sorry to hear of your experience. We take this feedback very seriously and have passed on to senior management who will investigate and get in touch shortly. Many thanks
Poor customer service booked in for MOT…
Poor customer service booked in for MOT was not offered any drop off or collection service when i called back they said a driver could take me home. When i arrived i was then told there were no drivers and now paying for a taxi myself. Poor.
December 9, 2021
Unprompted review
Reply from Sandown Group - Van Centre Poole
*Please could you send us your contact details as without them we cannot investigate your experience or contact you to try to resolve. Thank you.*
We are struggling to find your details on our system, please could you email your contact details and vehicle registration to marketing@sandown-mercedes.co.uk.
Many thanks for your review and we are very sorry to hear of your experience. This has been forwarded to the management team who will investigate with the team.
Happy with my new car
I wanted an approved previously owned car which is comfortable for my bad back. The staff was very helpful and patient. And there was always a cup or pot of tea made for me during each of my 5 visits. Thank you.
November 15, 2021
Reply from Sandown Group - Van Centre Poole
Thank you for your five-star review and kind words. We have passed your comments onto the team and look forward to welcoming you again!
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Very helpful and informative
Very helpful and informative. Jordan gave excellent customer service and was there at every step. The whole experience was great and easy
October 8, 2021
Reply from Sandown Group - Van Centre Poole
Thank you for your review and five-star rating. We're so pleased to hear you had a great experience with Jordan and the team.
If you are able to, please would you be kind enough to also share your review on our Google business page. Thank you.
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