Sands & Associates Reviews 3,393

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 630 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and understanding, making stressful financial situations much more manageable. Many highlight the exceptional customer service, noting that the team is organized, transparent, and takes a personal interest in clients' needs, providing clear explanations and guidance throughout the process. The overall service is frequently described as efficient and supportive, with people appreciating the quick responses and the ease of understanding complex financial matters. However, some reviewers were not happy with delays and a perceived lack of urgency, which led to significant personal financial issues for them. A few other people also felt that the assigned personnel were not knowledgeable or confident, and that their concerns were dismissed, leading to frustration and a need for repeated clarification.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the support, understanding, and... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction and appreciation... See more

User experience

People report positive experiences with user experience, describing it as amazing, easy to deal with, and... See more

Payment

Clients share positive opinions on payment, with many expressing relief and gratitude for the impact the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you're looking for expert financial restructuring, this is the firm to go to. They are organized, transparent, and take the stress out of the paperwork. Grateful for their help and highly recommend... See more

Company replied

Rated 5 out of 5 stars

This Company, and Cindy Wallas in particular, have been incredibly helpful dealing with my financial troubles. She was incredibly helpful guiding me through the process, and helped me feel calm throug... See more

Company replied

Rated 5 out of 5 stars

Support and understanding and most importantly guidance was very quick, and very much appreciated. At a horribly stressful time I felt taken care of. I cannot say thank you enough.

Company replied


Company details

  1. #5 of 9 best companies in Debt Relief Service
  2. #5 of 20 best companies in Financial Consultant

Written by the company

Founded in 1990 and currently operating from a network of local offices throughout BC – Sands & Associates are multi-year Consumer Choice Award winners who provide individuals and small businesses with real solutions to debt. As Licensed Insolvency Trustees, we are the people who can legally shield you from your creditors when you need a plan to deal with your debts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with. All options were explained to me so I understood the process.

April 28, 2026
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Reply from Sands & Associates

We are glad that the insolvency process was explained in an easy to understand manner.

Rated 5 out of 5 stars

Sands Trustee provided a calm and…

Sands Trustee provided a calm and thoughtful approach to my inquiry and helped me achieve my financial goals.

April 28, 2026
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Reply from Sands & Associates

We are pleased to hear your experience put you at ease and is helping you achieve your financial goals.

Rated 5 out of 5 stars

Never been in trouble financially…

Never been in trouble financially before and was looking at filing for bankruptcy. Sands and Associates explained in great detail my options and helped me put together a consumer proposal package that was more than fair.
Shout out to Hannah for all her help and expertise! She's amazing!

April 28, 2026
Unprompted review
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Reply from Sands & Associates

Experiencing financial debt can happen to anyone. Our staff utilize their experience and expertise to assist our clients with available options to help them break free from debt.

Rated 5 out of 5 stars

Extremely professional and to the point

Probably the most professionally handled experience I have ever had, with honest genuine care, clear communication and transparency. Omer was on top of everything with all my options and how to optimally move forward. He brought to my attention things that I myself even missed on my own for one. I felt like I was going nowhere before Sands & Associates, but that is no longer the case. Highly recommend, and thank you for everything moving forward.

April 28, 2026
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Reply from Sands & Associates

Thank you for the recommendation. We are happy our staff were able to assist you with clear communication, transparency and you can now move towards being debt free.

Rated 5 out of 5 stars

Helen Tan was amazing..she never judged…

Helen Tan was amazing..she never judged and always answered my questions.

April 21, 2026
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Reply from Sands & Associates

We are glad you felt comfortable. Our staff are available to assist clients with outstanding debt and answer questions that may arise before, during and after the insolvency process.

Rated 4 out of 5 stars

Relief in my life. Randi Smith

Relief in my life. Randi Smith
I can sleep again not worrying about how I was going to pay.I will say I'm having a hard time with no extras to get by. Miss my cards and line of credit. I know however it will get better. I truly appreciate how easy you made it to clear this debt from my life. Thank you to Helen and Sands and Associates .....

April 15, 2026
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Reply from Sands & Associates

We are pleased to hear you found the insolvency process straightforward and are looking forward to a debt free future.

Rated 5 out of 5 stars

Sands associates that i have dealt with…

Sands associates that i have dealt with in the past couple of weeks were great calls were returned promptly and they were very helpful

April 23, 2026
Unprompted review
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Reply from Sands & Associates

We are glad to hear you found our staff to be efficient and supportive.

Rated 5 out of 5 stars

Great experience

Great experience, very welcoming and knowledgeable staff and am very grateful that my situation has improved since dealing with them.

April 21, 2026
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Reply from Sands & Associates

We are happy you felt welcomed by our staff and that we were able to assist you with improving your debt situation.

Rated 5 out of 5 stars

Everything

Everything! Your company is a miracle help for people who much need it.
I am so grateful I was able to find your services because you literally saved me and my small business. Saved me from drowning. I am so grateful for all your kindn and gentle help

April 22, 2026
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Reply from Sands & Associates

Thank you for your wonderful review. We are pleased your experience with our staff was so exceptional and that you were able to take the first step towards being debt free.

Rated 5 out of 5 stars

Your agents are the best

Your agents are the best. At no time did they make me feel like a failure. Carolyn is the best

March 4, 2026
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Reply from Sands & Associates

Insolvency can be a stressful experience. We believe in assisting our clients through the process with professionalism and kindness.

Rated 5 out of 5 stars

Friendly

Friendly, helpful, knowledgeable and non-judgmental people.
My life feels like it is mine again!

April 21, 2026
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Reply from Sands & Associates

We are so pleased you are feeling positive about moving forward from insolvency.

Rated 5 out of 5 stars

They made me feel really comfortable

They made me feel really comfortable.
They were kind and patient.

April 14, 2026
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Reply from Sands & Associates

The insolvency process can be challenging to go through. We are pleased our staff helped you feel comfortable and at ease during the process.

Rated 5 out of 5 stars

Angelica was amazing

Angelica was amazing. she was so nice and supportive. She answered any questions I had anything i was unsure of. I couldnt have appreciated her more

March 16, 2026
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Reply from Sands & Associates

Thank you for your kind words. We are pleased our staff answered your questions with clarity and kindness.

Rated 4 out of 5 stars

Very helpful

Very helpful, got the job done

April 20, 2026
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Reply from Sands & Associates

We are glad we were able to assist you with the insolvency process.

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