Saniflo UK Reviews 

So in 2019, I needed two macerators, one for a washing machine and sink and one for a bathroom (toilet, sink and hand basin). Saniflo engineer quoting made a huge deal out of Saniflo "best in the business, the only company that guarantee their machines for five years".

A little over three years later, the bathroom macerator has gone. Within warranty I hear you saying. Yes, I think. Time for Saniflo to step up.

I make the call, first thing I'm told "oh, have you had it serviced regularly?", I respond "I specifically recall the installer telling me that if it ain't broke, don't fix it". I'm then asked to send pictures of my installation, I send pictures and, guess what Saniflo then say " I'm sorry but your installation invalidates the warranty".

My review here is a warning to all. The fact that Saniflo "stands by its macerators with a warranty" is absolutely a farce because if you're unfortunate to find yourself needing to claim, you'll find, like I did, that the warranty provided by Saniflo is less useful than a teapot made from chocolate.

Don't rely on anything more than the 12 months statutory protection.

The warranty is worthless.

I bought a shower pod for £499 (Kinedo Constort 815x815mm Shower Pod). It was poor quality given its price but it appeared to do the job and having bought it online it was difficult to return. Unfortunately, the tray section cracked around the drain hole when it was being cleaned and rendered it unusable. It even went into holes in places. As it was less than a year old I contacted the company. Instead of just replacing the tray section as most reputable companies would do I am now having to argue my case. Poor service and quality. I will now be avoiding Showerstoyou and Saniflo. #269902

The one star is for the extortionate phone charge of over £3 to call the repair centre when my nearly new saniflo went faulty! And to add insult to injury I had to call them twice as they gave me a local engineers number that didn't even exist!😡

Very happy with the service from the receptionist whom was polite & efficient, arranged for the visit next day. The engineer was very good diagnosed the fault & fixed same day as quoted also very polite & tidy. Very happy

I am not a fan of the Saniflo product, but I inherited one in my current home.

However, what I will say is that Gillman Group Services Limited, who are a Saniflo approved engineering firm, did an honest job when they came out and fixed a horrendous noise coming from my Saniflo.

The call out fee was £110 (Incl. VAT), engineer arrived on time, took 20-25 mins to sort the problem, didn't try to over complicate the problem and bump up the bill, he simply pulled out the blockage and went on his way.

Works perfectly well now, honest business doing a good job. You can't ask for more!!

We installed the Sanifloor 3 shower pump and from day one had lots of issues with the wireless switch in the shower tray drain not turning pump on consistently. After it finally failed completely the Saniflo engineer came and agreed to replace the PCB with its integral battery. Following waiting for weeks we still don't have a replacement battery. Go somewhere else for your pump products.

The macerator can be recommended. However, my issue is that there has been confusion and mixed messages between Saniflo engineer and their main office.
The engineer reports that my Turboflush product will not function properly with a shower; he speaks with experience. This is my experience also.
The installation literature and the main office maintain that it will work with shower but this is not my experience. In between the confusion, I'm left without a working shower and little help from the company. :-(