Have previously ordered many items through Sarah Raven and they all arrived within 2 to 3 weeks as promised. i m currently waiting for Echinacea plants and Allium bulbs which i ordered at the beginnin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought several variety of Dalilah. Over the growing season two tubers failed to mature despite an overall success in other new tubers and existing tubers. I was only able to contact customer servi... See more
Company replied
I bought some dahlia tubers from Sarah Raven back in the spring. Three of the six did not sprout, so I contacted the company for a refund, first on 22/06, then again on 05/08. I have heard nothing ba... See more
Company replied
I bought a selection of dahlias off Sarah Raven earlier this year. Spent about £80 A large number of the tubers turned out to be diseased which I had to abandon. Then out of the others that we... See more
Company replied
Company details
Written by the company
Our vision is to bring beauty, colour and joy to every garden. The Sarah Raven brand was first established in 1999 with a seed list. We now provide a comprehensive range of seeds, plants, and gardening and floristry kit. We pride ourselves on the quality of our products and Sarah trials most of what we sell in her garden at Perch Hill. Every single thing we sell goes through a tough selection process and is trialled, tested and loved by Sarah at her Perch Hill Farm – her garden in Sussex where she lives – so you know you'll only ever get the best quality items for your kitchen and garden. All our seeds, bulbs and plants have to not only look or taste fantastic, but also be highly productive. All our collections and mixes have been inspired by Sarah's designs for her own garden and flower arrangements.
Contact info
Perch Hill Farm, TN32 5HP, Robertsbridge, United Kingdom
- sarahraven.com/help
- www.sarahraven.com
2.5
Poor
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Absolutely appalling Customer service…
Absolutely appalling Customer service with an on going problem with this company The latest saga was the arrival of a dead plant.
Cant believe Sarah Raven puts her name this service.
Hey ho never again
August 25, 2026
Unprompted review
Reply from Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
I still havent received my order for…
I still havent received my order for Gauras placed in JUNE - its shocking customer service
no response to email only Auto replies , Cant seem to get my money back , even though Im obviuosly not going to receive any plants for this season.
Will NEVER buy again although ive been happy in the past its such a shame
August 25, 2026
Unprompted review
Reply from Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
Just to let anyone know that the…
Just to let anyone know that the negative reviews 1* including mine amount to 74% … these are the “organic” reviews, unlike those including “requested” reviews. In other words, we are extremely disgruntled and feel cheated by the brand name Sarah Raven. The question is does she care about the company in her name?
August 24, 2026
Unprompted review
Reply from Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
I'm new to gardening a keen amateur but…
I'm new to gardening a keen amateur but since shopping at Sarah raven I have grown beautiful flowers lilies dalhias
Waiting for my next order to to plant and grow more flowers
My garden is full of beautiful flowers grown from Sarah raven bulbs
Thank you
Rosemary wightman
August 21, 2026
Unprompted review
Reply from Sarah Raven
Thank you for your kind review and also for your feedback, we really do appreciate it. Please let us know if we can be of any assistance. Kind Regards, Sarah Raven Customer Services – sarahraven.com/help
A very good experience
A very good experience. Always friendly and helpful.
Sarah went through a bad time but I am glad to say she is back on course. She was always my place to go to for bulbs and plants. I am glad to say that is true again
August 20, 2026
Unprompted review
Reply from Sarah Raven
Thank you for your kind review and also for your feedback, we really do appreciate it. Please let us know if we can be of any assistance. Kind Regards, Sarah Raven Customer Services – sarahraven.com/help
I still have not received my order
I still have not received my order. I have tried contacting them but just keep getting automated messages saying how busy the are! I spent over £100 with no plants received or a refund
August 24, 2026
Unprompted review
Reply from Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
Absolutely dreadful
Absolutely dreadful, I ordered and paid for a 3 litre wisteria plant. Three weeks ago a 2 litre plant arrived, I contacted Sarah Raven to arrange a replacement, I am still waiting for a response other than an automated email telling me that they are busy !
July 31, 2026
Unprompted review
Reply from Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
False advertising and zero service
I bought three Hakonechloa macra pots on the website, marked as “in stock”, and received a confirmation that my order was being prepared for shipping.
And that was it.
Two months later - I deal with their weird ai agent to open a ticket - I get a response saying “oh, sorry, we are getting new stock beginning of September and will send you your order”.
TWO MONTHS later. When planting season for grasses has surely passed.
Zero service, false advertising - avoid !
Lovely gardener shop front - nothing behind.
Update 25. August 26:
The company now has issued a refund, which I requested on 20. but nothing happened, so this review and telling them I would initiate a chargeback may have helped.
July 9, 2026
Unprompted review
Reply from Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
They take your money and promise wonders!
They take your money and promise stunning plant. Nothing happens as no plants turn up She owes me about£100 but i have no plants.
One order from May one from June
They run out of stock too- administration diabolical
Once a great company but now struggling and failing
May 29, 2026
Unprompted review
Reply from Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
Waiting since the 24th July for my…
Waiting since the 24th July for my order to arrive. Have emailed several times but not a word back, terrible customer service!!
July 24, 2026
Unprompted review
Reply from Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
No customer service, would not recommend
No customer service. Order not dispatched after a month, no possibility of speaking to a human, useless chatbot, no way to find out what is going on and no response to emails.
After a month I said I would request a chargeback if they didn’t cancel the order and they immediately did a refund, so thats something at least.
This company used to be very good, sadly I would not use them again.
July 22, 2026
Unprompted review
Reply from Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
Majority of order never arrived
Majority of order never arrived, just the seed packs - none of the bulbs. Customer services not responding- thief’s
June 29, 2026
Unprompted review
Reply from Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
Sarah Raven mixed zinnias
I ordered mixed zinnias from this company. Service was excellent and so were the plants. They just romped off and bloomed profusely and happily through all the heat waves. Gorgeous mix of colours and blooms. Much admired by all the passers by in my front garden. Totally fuss free, needed minimal watering and dead heading. Love them and the nursery.
August 22, 2026
Unprompted review
Reply from Sarah Raven
Thank you for your kind review and also for your feedback, we really do appreciate it. Please let us know if we can be of any assistance. Kind Regards, Sarah Raven Customer Services – sarahraven.com/help
Very disappointed
Very disappointed. I ordered a variety of plants at the start of March and they arrived a few at a time over several months with many arriving too late to establish this year. Some had still not arrived by the end of July so I asked for a refund on those but zero response from customer services after 3 attempts. Plants were ok but small and only half have taken despite a lot of care. Ones from my local supermarket have done better. Would never recommend.
August 22, 2026
Unprompted review
Reply from Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
Terrible service
Placed order for poppy seeds. Have never arrived over 6 weeks later. Still showing as order being prepared. Have contacted customer services via email and online chat but no resolution. Would now like refund but no option anywhere to request one.
Will never order from here again.
August 21, 2026
Unprompted review
Reply from Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
Absent Customer Service
I bought several variety of Dalilah. Over the growing season two tubers failed to mature despite an overall success in other new tubers and existing tubers. I was only able to contact customer services by AI assisted chat, thereafter no follow up communication from Sarah Raven. I have tried twice to resolve my complaint, but I seem to be ignored. Disappointed and lost customer.
June 1, 2026
Unprompted review
Reply from Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
Website allowed me to buy an out of…
Website allowed me to buy an out of stock item. Didn't notice untill I got the confirmation order and it showed "Delivery: Sorry, this popular item is out of stock" where the other items advised the pre order info. I was still charged for this item. The order was placed 04.05.2026. I messaged a week or two after to query it. No response yet. One of the plants that did arrive, arrived damaged. Used their "chat" to report on 10.06.2026, said it would handover to whoever and that they're a bit busy so could be up to 1 week for a reply, I wish. Emailed the info address they keep putting in the replies on here on the 31.07.2026. I've had zero contact back. Honestly would not recommend.
August 21, 2026
Unprompted review
Reply from Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
The worse customer service ever?
Sarah Raven has finally cornered the market in not only ignoring customer complaints, but holding on to customers money when failing to honour contracts. Its one way to insure profits stay up I guess, but I am equally sure its not legal. In my case its over £120.
Time to find out.
Ps Sarah Raven - Don't bother telling me to contact you - I already have five ignored emails in your inbox
And right on cue, an auto generated email response.
August 14, 2026
Unprompted review
Reply from Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
What a hideous experience I am having…
What a hideous experience I am having with this company. I placed an order on the 8th July, and as of today, the 21st August I have still not received the whole order. I have emailed several times, tried to use the Bot Chat, which is hopeless, and still I wait for the plants I paid for on the 8th July. I emailed over a week ago requesting a refund, as it is too late to plant summer plants now, and nobody has come back to me. The items I ordered were all in stock, and said they would be dispatched immediately. What a shocking way to run a business. I will not be ordering again, I should have just driven to the garden centre.
August 21, 2026
Unprompted review
Reply from Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
Worthless lifetime guarantee
We bought two Elaeagnus Angustifolia plants from Sarah Raven last year, which were quite expensive for their size. They progressively started to look rather sickly and are now both dead. I sent an email to Sarah Raven as they were sold to us with a lifetime guarantee, but no reply. I sent a further email again with no reply. I would suggest going elsewhere if purchasing plants.
July 30, 2026
Unprompted review
Reply from Sarah Raven
Thank you for your review. Our customer service team can be contacted one of two ways, either through the Virtual Assistant on our site, or via email – info@sarahraven.com – we are very busy at the moment but the team are working hard to assist as quickly as possible, so if you have been in touch via email or through the website, one of the team will be in touch to resolve your query. Kind Regards, Sarah Raven Customer Services.
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