Saree Palace Reviews 

213
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items often exceed expectations and look even better in person than online. The tailoring and stitching are frequently highlighted as perfect, ensuring a great fit for custom orders. Reviewers also commend the excellent customer service, with staff being helpful, communicative, and responsive to inquiries and special requests. The delivery service is often described as fast and efficient, with many customers receiving their orders sooner than anticipated, even for international shipments. However, some people mentioned unexpected additional charges upon delivery, which made the products more expensive than initially perceived. A few other people also felt that the delivered saree was completely different from what was ordered online, or that the blouse size was incorrect.

What people talk about most

Product

People report positive experiences with product, highlighting the excellent quality and beautiful collection.... See more

Quality

Customers consistently note positive experiences with quality, praising the great material, top-notch fabric,... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction and a strong intent to order... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick and extremely fast... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered two items from saree palace. I was skeptical at first ordering Indian outfits online because of bad experiences in the past but I was blown away by the attention to detail from saree palace.... See more

Company replied

Rated 5 out of 5 stars

First time online buyer. Armaan made everything so seamless for me and kept me fully informed on the processing stage which I personally found hard to wait for till my parcel of 7 sarees got picked... See more

Company replied

Rated 5 out of 5 stars

I purchased my Haldi lahanga from Saree Palace, it was stitched perfectly and the lahanga itself was high quality and glamorous! They are also very responsive via WhatsApp which made the process easy... See more

Company replied

Rated 5 out of 5 stars

I was searching for a simple cotton suit for the summer and came across Saares Palace in my search results. I have to say, the prices were very competitive, which immediately caught my attention.... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Saree Palace is india’s foremost exporter, manufacturer and wholeseller of women ethnic wear since1985. We bring to you a wide range of Handwork Sarees, Embroidered Sarees and accessories. Being the leading manufacturer of traditional Indian attire, our aim is to delivered quality products on time with best offers and Reasonable Rates. As one of the successful online store for trend-setters, we have an exquisite collection of Handwork Sarees, Embroidered Sarees, Designer Sarees, Bridal Sarees, Wedding Sarees, Lehenga Sarees, Salwar Kameez, Anarkali Suits, Designer Salwar, Punjabi Suits, Wedding Suits, Pakistani Suits, Bollywood Saree and Bollywood Salwar, Bridal Lehenga Choli, Wedding Lehenga Choli, Our Hand Work Sarees and Embroidered Sarees are exclusively designed by more than a decade experienced workers so you will get real feel of Indian heritage and craftsmanship. we also invites our valuable customers to SAREE PALACE, our first retail showroom located at Kalbadevi Road, Mumbai, India. Visit us & experience the wide range of Women’s Clothing for every occasion. We give express deliveries to USA, UK, Canada, Australia, New Zealand, South Africa, France, Germany, Netherlands, Singapore, Switzerland, Norway, Sweden, Austria, Mauritius, Ireland, Belgium, Finland, Denmark, India and many other countries.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

213 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(213)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely appalling service and…

Absolutely appalling service and quality of items...I complained upon receipt of order, assured it would be looked into...still waiting..

June 30, 2022
Unprompted review
Saree Palace logo

Reply from Saree Palace

Sorry for delay

Rated 1 out of 5 stars

Absolutely appalling customer service

Absolutely appalling customer service, they avoided my emails once items were delivered because they are being told items were not as described. Latika from customer services just ignored my messages via whats app and on email even after she admitted the lengha was not advertised correctly. Tried contacting them via Facebook and Instagram as well. AVOID AVOID AVOID or order at your own risk

July 7, 2022
Unprompted review
Rated 5 out of 5 stars

Custom stitched lehengas

We received our custom made lehengas in about 4 weeks and they look beautiful! Fitting is amazing! Great quality! Thank you so much! We will definitely be placing more orders in the future.

May 20, 2022
Unprompted review
Rated 1 out of 5 stars

Very cheap replicas

Very cheap replicas. I bought 1 outfit to try it out and see the quality before I bought more. It was £25 but came up to £42 with taxes and delivery.

Seriously, don’t bother. The fabric was miles off and scratchy, it was see though, the cut out on the sleeves looked like they’d just been cut without thinking of the shoulder and how it would look(which was different from the pic), the trousers were baggy and bulky and not the cigarette type in the picture.

I wish I could post a picture so you could see the clear difference. Literally looked like the cheapest replica you could have possibly made and they tried to tell me it was the same outfit.

Bank refunded me within minutes.

May 9, 2022
Unprompted review
Rated 5 out of 5 stars

Wedding suit review

I needed an outfit for my cousins wedding last year & left very little time in order to do so! The customer service I received was none other than excellent! Constant communication over on Fb Messenger as well as WhatsApp - the suit arrived a good few days before the Mehndi & was beautiful!!! Just as shown on the internet & for such a great price as well!! For the UK, they are the best for online retail!!!

I was guaranteed that my suit would arrive in time & it did!! The fitting is spot on - so please ensure you give the correct measurements!!!

I would recommend Sareespalace to everyone I know as often it is good to have choices!!! I most definitely will be purchasing clothes from them again!

May 7, 2022
Unprompted review
Saree Palace logo

Reply from Saree Palace

Thanks for your support

Rated 5 out of 5 stars

The best quality and best service I…

The best quality and best service I have ever had and their designs are the most beautiful I have ever seen. The products are better than the picture. I look forward to ordering from Saree Palace again.

April 10, 2022
Unprompted review
Saree Palace logo

Reply from Saree Palace

Thanks for your support and understanding

Rated 3 out of 5 stars

Custom duty and tax not included on the order

I ordered 4 dresses price and stitching was good however the sleeves came
Without lining the image had lining I did say exactly the same. I also asked if theres any extra charges apart from shipping and stitching they said no before I placed the however there is custom duty and tax that is not included it does not mention anywhere on website it is quite a lot from my point of view they should add custom and tax on the order it saves the hassle paying twice

that is quite a lot when it adds up best to order bundle than few if you want the worth of your money. I was unaware and didn’t respond back to FedEx now I have to pay to debt collector.

March 29, 2022
Unprompted review
Saree Palace logo

Reply from Saree Palace

Custom duty is not in our control

Rated 4 out of 5 stars

Great outfits and ordering experience

I ordered from Australia and had a very pleasant experience. I was able to communicate via Whatsapp with the business and received the packages quite quickly (2.5weeks including Stitching time). I ordered two outfits and both were great in terms of quality as well as the stitching size. The blouse of one of the outfits and the lengha bottom on the other was slightly loose but overall was extremely happy with the outfits. There is also a great guide for providing stitching measurements on the website which was very detailed and clear. Prices are also very reasonable. Looking forward to ordering again.

January 27, 2022
Unprompted review
Saree Palace logo

Reply from Saree Palace

Thanks for your support and understanding

Rated 5 out of 5 stars

We got our order on time and everything…

We got our order on time and everything is perfect and exactly what we wanted! During the order placement they were super helpful and replied immediately on WhatsApp.

December 30, 2021
Unprompted review
Saree Palace logo

Reply from Saree Palace

Thanks for your support

Rated 1 out of 5 stars

Extremely disappointed!

I ordered a cream suit, it arrived on time but was beige. Stitching was to the correct size but the gathering on the gharara was not enough therefore looks awful. The sequin pattern is completely different, the kameez has no border, the dupatta does not match picture either. Will not be ordering from here again. Entire suit looks cheap for i paid alot of money for. Website does not publish any negative reviews either. Extremely disappointed !

December 11, 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful apparel @ reasonable price

This is a big thank you for the great service you provide. The quality and the stitching is perfect. I am also very happy that such beautiful Indian apparel is available at such a reasonable price, as it is usually very expensive here in South Africa. Once again a big thank you🙏🏻🙏🏻

December 5, 2021
Unprompted review
Saree Palace logo

Reply from Saree Palace

Thanks for your support

Rated 1 out of 5 stars

Worst service

Have not received my order yet. Very unproffesional. I was told that I will receive my order within 7 days but It has been ages and I have not received anything yet. No update on my order at all. I feel like I lost my money. So damn frustrating

December 2, 2021
Unprompted review
Rated 4 out of 5 stars

Thrilled to Bits

I sent my measurements for a particular outfit that I really loved on the website. Although a little late in coming, when I actually received my outfit I so thrilled! The picture actually did not do it justice. The craft, skill and patience it must have taken to make this amazing dress is so evident and it is a perfect fit. Thank you so much. I am very happy and it was well worth the wait. Jazz

November 27, 2021
Unprompted review
Rated 5 out of 5 stars

Incredible products and services

I usually don’t write reviews but I had to share my experience because i was blown away with the quality products and services I received from saree palace team. People are very responsive to requests and for the first time I went for blouse stitching which was on point even though everything was online. If you’re outside India and looking to buy something online, I would recommend trying Saree Palace for sure :)

November 23, 2021
Unprompted review
Rated 5 out of 5 stars

Love Sareepalace

Love Sareepalace , the service is amazing and the products are incredible. Arman personally dealt with our orders and will always order from Sareepalace

November 20, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Service & Quality

I purchased all of my wedding outfits through Saree Palace and was not disappointed. I was nervous to shop online at first but it was a great experience. Even through COVID they managed to get all deliveries to me in time for my wedding. Their customer service was super friendly and responsive and they also seem like they have really good quality practices which I was happy with.

November 6, 2021
Unprompted review
Rated 5 out of 5 stars

I placed an order for a Indian suit and…

I placed an order for a Indian suit and a lengha for a friends young daughter. Both items were really good, the stitching was also good as i went for the customised stitching option and added my measurements. I am so pleased and will be placing another order. I am based in UK and the item came within a few weeks. Saree palace keep doing the good work, we need people like you!!

October 21, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Not only quality of the products but Customer Service is also an excellent offering by Sarees Place. A big shout out to Arman who went out of his way to amend my order after I did payment. Arman answered all my queries swiftly and respectfully, leaving no room for insecurity.
Thank you Arman!
Thanks Sarees Place!

October 14, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look