Seems like a scam for me. They are emailing you an opportunity, they are already taking your time to do a 30 mins research form and your personal details and after that nobody is looking for you. Not... See more
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It was such a lovely experience. I was supported in each stage of the research, both online and over the phone. The final focus group made me feel valued and welcomed: drinks and snacks were offere... See more
Company replied
A very well planned and thought through research exercise which was handled well. I was made to feel very comfortable indeed. The instructions on how to proceed in each section were clear and with n... See more
Company replied
Had a email to complete an online set of questions for research for Manchester university about a certain health issue. Dutifully completed online questions and was told would receive certain amount o... See more
Company replied
Company details
Written by the company
Saros Research are a UK based Market Research Participant Recruitment Agency, with over 20 years of experience. We recruit real people to share their opinions, contributing to real research projects that will make a difference to a brand, product or company’s development. Take part in genuine, paid, UK-wide qualitative market research and user testing events carried out online and in person. The face-to-face events take place in well-equipped accessible venues across the country such as London, Manchester, Birmingham, Bristol, Wales, Peterborough, Glasgow and beyond. With different locations popping up all the time. If in-person meetings are not your thing, you can apply to participate in our online projects, from your own home wherever you are in the UK! We believe there is a suitable project for everyone! Visit our website and register to join our database to start receiving our research opportunities by email. We are proud to be recommended and rated by Martin Lewis, Money Saving Expert, as the No.1 Market Research Agency to join. Saros Research Ltd is a member of the Market Research Society (MRS) and is compliant with GDPR/Data Protection Act 2018. Any personal information provided to us will be treated carefully, in accordance with the requirements of the current legislation.
Contact info
London, United Kingdom
- 020 8481 7160
- support@sarosresearch.com
- www.sarosresearch.com
2.6
Poor
51 reviews
Hasn’t replied to negative reviews
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PROBABLY A SCAM!
Seems like a scam for me. They are emailing you an opportunity, they are already taking your time to do a 30 mins research form and your personal details and after that nobody is looking for you. Not receiving any information if you are successfully applied or not.
March 26, 2026
Unprompted review
Well Organised & Paid Quickly
I have had a really positive expereince with Saros. I was emailed a few projects to apply for, after around 6 weeks I was selected for one (I think a lot of this was luck that I fitted the brief). A lady called me to confirm that I would be interested and booked my research for a time that suited.
I completed my research on Google Meet. The interviewer was really friendly and emphasised that there was no right answer. The hour flew over and I was paid my incentive the next day!!
I would not hesitate to do another research topic with Saros and hope I am picked again soon.
December 3, 2024
Unprompted review
Reply from Saros Research Ltd
Thank you for your 5* review.
Saros Research
Fast payment. Interesting research
I applied for a few projects before i was selected. The lady that called me to book me was friendly and professional. I found the communication from Saros was clear and informative. I was nervous before my online interview but the researcher was kind and put me at ease quickly. I enjoyed the topic and i felt i was able to share my opinion and answer the questions well. I got paid quickly after my research. I hope to be picked again.
July 22, 2024
Unprompted review
Reply from Saros Research Ltd
Dear RG,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you had a positive experience with Saros.
It's great to know that you found our research interesting and that our team was helpful and professional. We're particularly pleased to hear that you felt comfortable sharing your opinions during the interview.
Your positive feedback is a testament to the kind of experience we strive to provide for all our participants.
Thank you again for your support.
Kind regards
Saros Research
Continuous emails from Saros ( Shelly…
Continuous emails from Saros ( Shelly and Alana). I’ve been registered with them for years and not one phone call. I’m also concerned about how my data is being stored by them. I think it’s time to de/ register now that I’ve seen these reviews.
August 7, 2024
Unprompted review
Reply from Saros Research Ltd
Dear Samantha,
Thank you for taking the time to share your feedback as it helps us improve our services.
We understand you're disappointed with not being selected for a research project yet, particularly if you've applied many times.
The screener questionnaires are crucial for matching participants with projects that align perfectly with their background and their answers fit the client's specific criteria. These criteria may not always be apparent at point of invite, to ensure accuracy of the research data.
To efficiently manage the high volume of applications and ensure timely project completion, we cannot provide individual feedback on unsuccessful applications. Our selection process is based on the predefined criteria decided by our client at the start of the project. This ensures that the selected participants accurately reflect the target audience for each study.
Regarding your concerns about data storage/privacy, please be assured that we adhere strictly to GDPR and data protection regulations and are proud members of the Market Research Society. Your data is handled with the utmost care and security and is deleted in accordance with our data protection policy.
If you have any specific questions about our data handling practices or our recruitment processes, please don't hesitate to contact us directly at shelley@sarosresearch.com. We encourage you to keep applying and we hope to recruit you for a project soon. However, if you do not wish to hear from us anymore, you can of course update your preferences to unsubscribe at any time.
Thank you for your understanding.
Saros Research
Beware- this is a scam
I filled in a questionnaire about teaching and was advised that there would be a follow up interview and there would be paid for it. I was suspicious when they advised that at the interview, they wanted permission to log onto my computer. I refused as there are numerous security issues here and also for GDPR and what a surprise, I didn’t get a meeting link! I contacted them to ask if there was going to be a meeting, but instead they have sent me another email advising me to fill out yet another questionnaire and that there would be a follow up meeting afterwards paying more than the original amount was supposed to. This feels like a total scam! The company want you you to complete the questionnaire on the promise of payment but it is not forthcoming. I would be be very careful before anybody else fills out the questionnaires. This feels highly illegal!
July 29, 2024
Unprompted review
Reply from Saros Research Ltd
Dear N DF,
Thank you for bringing this to our attention. We are sorry to hear about your experience. It appears that this review may not be related to our company, as the practices described do not align with our values or procedures.
At Saros Research we prioritize transparency, security, and respect for privacy. Saros do not request access to personal computers, occasionally the research company conducting the research may ask to share screens or if testing a program they may require software to be installed to observe customer experience for the duration of the project. This is something the participants are briefed on and will sign a consent form to confirm acceptance ahead of the research. There is always the option to opt out should they wish not to take part.
All our communications are conducted with the utmost integrity and in compliance with GDPR regulations and we follow the Market Research Society guidelines.
We encourage you to contact us at shelley@sarosresearch.com so we can discuss further and clarify any misunderstandings.
Your feedback is important to us, and we are committed to ensuring a positive experience for all our participants.
Best regards,
Saros Research
A very honest company
A very honest , reputable and wholly trustworthy research company. Nice people too.
March 19, 2024
Unprompted review
Reply from Saros Research Ltd
Thank you for 5* Review Gerald, we are so pleased to hear of your positive experience. Saros
Lovely research company who keep you…
Lovely research company who keep you informed, support you should you have a query and super fast payment. I really enjoy doing researches for Saros
July 28, 2023
Unprompted review
Reply from Saros Research Ltd
Thank you for your 5⭐feedback, Rafiya!
We are pleased to hear you enjoy taking part and feel informed and supported by Saros when recruited.
Kind regards
Saros Research
Good company to work with
I have taken part in several projects with Saros. I have found the recruitment questions easy to answer, good communication with the recruiter and interesting topics for discussion. An added bonus has been meeting people from a variety of backgrounds offering a range of opinions which makes a session lively and fun.
July 18, 2023
Unprompted review
Reply from Saros Research Ltd
Thank you Sheela for your 5-star review! We appreciate your feedback on our recruitment process. It's lovely to hear you have enjoyed participating.
Saros Research
Let down by being ignored
Had a email to complete an online set of questions for research for Manchester university about a certain health issue. Dutifully completed online questions and was told would receive certain amount of vouchers for time spent answering questions. Not received a penny as of yet. I’ve reached out 4 times one voicemail and 3 emails. Not one person has contacted me about my issue. So if you’re thinking of using this company think again. Poor experience from start to finish. AVOID!!
May 16, 2023
Unprompted review
Reply from Saros Research Ltd
Dear Norman
We are sorry to hear that you had a negative experience. We take customer feedback very seriously and we're committed to providing the best possible service to our customers.
We understand that you were disappointed not to receive a response from our client when contacting them about your voucher payment. We would like to apologize for any inconvenience this caused.
As you know we investigated the matter and addressed your concerns directly. The contact details used were for the client who opted to issue the incentives themselves. We prefer to action the incentive payments so we can avoid delays such as this. We are glad to see that the vouchers have now arrived and hope this has resolved the issue.
If you have any further questions or concerns, please don't hesitate to contact our support (support@sarosresearch.com) during working hours and we will be happy to assist.
We value your feedback.
Yours Sincerely
Saros Research
Easy to get involved
Completed several research opportunities so must have been picked as I fitted the customers brief. Plenty of comms, enjoyed the sessions and meeting new people. Sometimes you get no pre-information on the subject but I assume that's because they want real input/feedback on the spot and not something that's been researched. No problems encountered just wish there was more opportunities available and not a 6-month wait in between.
February 10, 2023
Unprompted review
Reply from Saros Research Ltd
Thank you for your 5⭐ review. We are pleased to hear you have enjoyed your research experiences to date.
Saros Research Ltd
For years I have had mails from Saros…
For years I have had mails from Saros inviting me to apply for some piece of research. Always have to verify name, email, phone no and various other info. I must have filled in their forms dozens of times. I have never had any response. I must have spent hours on it. A complete waste of time.
February 22, 2023
Unprompted review
Reply from Saros Research Ltd
Hi Jim. We are sorry you feel frustrated, especially if you have applied unsuccessfully several times.
We always aim to ensure our screening questionnaires are limited to short questions that only take a few moments to complete. We have new jobs with different criteria coming in each week and we genuinely believe there is a project out there for everyone.
Saros Research
Excellent experience
A very well planned and thought through research exercise which was handled well. I was made to feel very comfortable indeed. The instructions on how to proceed in each section were clear and with no bias. I have completed a few research tasks with SAROS and find them stimulating and rewarding knowing that perhaps personal opinions are recorded ad can have an impact.
February 8, 2023
Unprompted review
Reply from Saros Research Ltd
Thank you for your kind review Helen. We are happy to hear you continue to enjoy participating in the research projects we recruit. The input given by our participants on each research project definitely does have an impact.
All the best Saros Research :)
Really clunky website full of glitches
Really clunky website full of glitches, questions don't fully appear, takes forever to complete questionnaires if you can at all. Pretty amateurish all in all.
January 9, 2023
Unprompted review
Reply from Saros Research Ltd
Thank you for your feedback, we are sorry to hear you found the survey software clunky. It is not connected to Saros or our website but we appreciate all user feedback, to help us improve our processes for the future.
I can see that you only recently joined our member database. We hope to be able to welcome you on to a project soon.
If you have any further problems filling in our screeners please email us on support@sarosresearch.com with detail and we will be happy to assist.
Kind regards,
Saros Research Ltd
Good experience
Clear information, good coverage and helpful, friendly staff.
March 1, 2022
Unprompted review
Reply from Saros Research Ltd
Thank you for your 5-star review, Tricia! We are pleased you had a good experience.
Saros Research Ltd
A five star well run Market research…
A five star well run Market research company ,as for me Being Part of Saras Research is allways interesting fun as they over the years have offered some really great Topics and projects to be involved in .I do highly recommend them .
September 12, 2022
Unprompted review
Reply from Saros Research Ltd
Hi Greg! Thank you so much for taking the time to leave a 5-star review. We appreciate your feedback and are happy to see our members enjoying their experience.
Saros Research Ltd
Really lovely experienced.
It was such a lovely experience.
I was supported in each stage of the research, both online and over the phone. The final focus group made me feel valued and welcomed: drinks and snacks were offered and everybody had a chance to participate.
The reward was sent the day after and had no problem in getting the payment.
In a nutshell: the experience was really positive. Hope to be chosen soon again to complete another assignment
July 30, 2022
Unprompted review
Reply from Saros Research Ltd
Thank you for your kind review. We are pleased you enjoyed the experience and look forward to working with you again in the future.
Saros Research Ltd
1st zoom survey I've ever done so was…
1st zoom survey I've ever done so was nervous. There was no need for me to have worried, it was brilliant. The lady interviewing me made me feel relaxed and I felt as though I was talking to an old friend. The hour flew by. I wouldn't hesitate to do another
July 22, 2022
Unprompted review
Reply from Saros Research Ltd
Hi Lynn, we are delighted to hear your first experience was a positive one and our researcher put you at ease. Thank you for taking the time so leave us a 5-star review!
Saros Research Ltd
Saros - A great research company.
I recently had a research survey with Saros and it was a fantastic experience. The researcher was extremely friendly and easy to chat to and I had no problem putting my point across. I would thoroughly recommend signing up for research with Saros.
July 19, 2022
Unprompted review
Reply from Saros Research Ltd
Hi Natalie, Thank you for leaving us a 5-Star review. We are so glad you enjoyed the experience and look forward to welcoming you back to projects in the future.
Saros Research Ltd
Would love to do it again
Me and my 5yr participated in gaming research. It was great. My child loved it, she was sad that she couldn’t go back to it when it was over. She felt a little unsure answering some questions but that’s just the nature of her age with strangers and we were made to feel very comfortable. Would love to do it again, for my child and for myself as I’m an avid gamer. We were given instructions in plenty of time so I knew (within reason) what was expected. But I’m sure they selected people that were comfortable with tech. I guess that’s what the strict selection process is for though!
June 28, 2022
Unprompted review
Reply from Saros Research Ltd
Hi, thanks for this, you're right, the selection process helps us determine who is best for testing the game. Glad you both enjoyed it!
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