SAS Reviews 

Awful experience and no customer service to assist you

Im flying in a sas right now from new York to Denmark, my TV does not work my chair cant lay Down, so this gonna be a looooong trip to Denmark!

Very bad service, now i Can sit 9 hours looking at my toes 😪

I went on a business trip with SAS chosing them over other airline that would be cheaper. However, they charged me on the way back from Stockholm to Dublin for a tiny hand luggage which was actually okay, but they never send me the receipt as they promised at the gate. My company is requiring the receipt, I contact SAS customer service no it's not us help yourself. Nobody is helping me with the issue. I've even created 2 complaint cases. No response. I just want my receipt that is clearly stating: 7/3/2024
SAS SOFTPAY GROUND - SWEDEN
290 SEK

I never chose them again. It's not clearly instructed about anything. They charge my card without the receipt. I wonder if it's legal??

I won't let this happen to me. I asked the lady who charged my card that I require a receipt she said it might take a while. THIS IS UNACCAPTABLE!

Tickets lost, vacation ruined, no refund in sight
Booked a flight for 6 people, including 2 children and 2 seniors from Denmark to France.
Everything seemed fine, got notifications to check in, but couldn't do it online.
When we arrived at the airport, SAS service desk told us out ticket was suspended. Our vacation was ruined. Neither the travel agent nor SAS has taken responsibility. No refund in sight

They are one of the richest companies, I’m wondering why they can’t provide better conditions for transporting a baggage! We had a baggage worth of 209 $, which was almost brand new, used less than 6 times. High sierra wheeled carry-on with daypack, it’s easy you can search and see the price for it. It is destroyed in transportation but them. It’s like a loader is passed on it. Wheels are broken, the inside room is crashed… Airplane companies are responsible of whatever happens to a baggage! There are rules that they have to respect! We got a voucher of 640 dkk to buy a new one from their website that they have agreement with. And the lowest quality bag costs 780 dkk! What is this attitude called? This is how they makes money of their customers! The first and last time ever we chose this company! It’s horrible how they treat customers like us. Shame

Traveled with family from Manchester (nice city but horrible airport) to Copenhagen. Staff and the little extras of “plus”/business class (via frequent flyer miles) made it a great flight for the kids and therefore parents. Intelligent, friendly and professional - thanks SAS!

Amazing service and customer service! I flew with the airline over 50 times. You actually get service and the feeling that people enjoy working for this company. Easy 5 stars and favorite airline! Thanks!

SAS refuses to refund tickets cancelled within 24 hours of purchase! Stay away!

1. I purchased 12 economy round trip tickets with SAS to Crete, changed my mind purchased some other tickets and cancelled the initial tickets online at SAS well within SAS 24 hour limit. I took as a precaution a screenshot of the cancellation and refund confirmation page.

2. After a few days I called SAS customer service to ask why the purchase had not been refunded to my card. SAS customer service claimed I had not cancelled the tickets, regardless of my screenshot of SAS own refund confirmation page, and said in addition there were no ways for me to complain and even send the screenshot before after the flights have occured (in 4 months!). I.e. I am to blame for some error in the cancellation process in SAS ecommerce solution.

Until then, we will travel with 24 instead of 12 tickets and provide SAS with EUR 6000 in additional working capital and hope they will change their mind (not likely) when I (finally) will be allowed to complain sometime in July.

Stay away!

Great service - so helpfull and Nice to speak with - really fantastic service and airline

Our flight was delayed by more than 3 hours to depart from Copenhagen to Stavanger. We filed a complain so that we would get the compensatikn that belongs to us according to EU law. However, SAS customer support representative Reeta Kurmi, has decided to lie twice about the reason for the flight delay.

As we were informed by the captain that the flight was delayed due to technical issues with the plane, this SAS representative on the first email said that the delay was due to Air traffic restrictions. But after we provided more details proving that jo other planes were affected by this except ours, Reeta has decided to change her answer to “bad weather conditions”. After providing even more details proving that it was not the case - she just kept on going with the same answer completely ignoring all the details we already had provided and our request for SAS to provide any proof about bad weather conditions affecting the only plane departing from Copenhagen airport as well as arriving to Stavanger.

SAS is a complete scam and they do not follow the EU law. Absolutely awful!

I was charged a name-change fee due to a mistake made by SAS.

I ordered tickets for around 36.000 DKK and correctly entered my name, but the webside changed my name to exclude a special character (ø).

In the process of doing this, my middle names were removed and I was missing two of my four names.
This can be a big problem when entering countries like the US, so I needed SAS to correct their mistake.

They rejected to help without me paying a fee of 600 DKK, even though I did nothing wrong and the fault was entirely theirs.
I should add, that the webside continuously reported of faults and I was presented with a red banner saying they experienced problems.

The customer service agent stated clearly, that they often experience this and there is nothing they can do besides charging the fee and changing the name.

The name change itself happened effortlessly for SAS and they could've easily helped out without charging the fee.

They left me with no choice but to gamble on the customs officer being kind in the US or pay the fee. I obviously did not want to gamble and had to pay.

If only Norwegian had still flown to the US I would've been able to steer clear of SAS.

Lousy third rang company, used to be a good airline company

Hey SAS, the blonde supervisor on SK 907 Oslo to Newark moved our seats to the back of the plane, first stated that the seats could not be used due to broken entertainment. When we states we did not need it, she states that actually, they were needed for staff. And that we could not book them. She refused to share her name, provided no help when we told her we would have booked other seats when we saw a discount for an upgrade earlier but decided on an exit row. Her lack of assistance was matched only but her rudeness. It’s some of the worst service ive ever had on a plane.

I booked two business class seats. I paid for tickets as well as two seats, round trip. NOTE: All seats in business section were for purchase.
Within 8 hours I cancelled my reservation. I did this all through the SAS app.
SAS claimed a 24-hour cancellation with full refund - guaranteed.
At the end, SAS refunded the tickets but NOT the seats (a $396 value). I called their support and couldn’t convince their rep that guaranteed means guaranteed.
I was told that because during those 24 hours I changed my reservation once that the refund is partial. I tried to reason with the rep and he finally hung up on me.
I also sent them an email, and nothing.
I filed claims with my credit card company and US Department of Transportation.
My point is that SAS assumes I knew their rules. I did not.
SAS assumes that their app and website have the same information. They don’t.
SAS should do a Better job advising passengers as to how much the refund would be if they cancel, rebook or change tickets right before the passenger hits the OK button. Instead they expect us to read their long and convoluted refund, change and cancellation policies.
I’m still chasing this issue.

Well not really any point with all the low ratings but charging 600 DKK (higest for alle airlines) for adding the second last name to a ticket. No change of the name but just making sure the full name is there..

Of course we realized the day on ordering but couldn't get through first time around, and when we tried the day after it was not possble - 1 hour too late..

I have to pay for my food on a long haul flight, because I need a vegan meal? Have not had to do this with ANY other airline on a long hall flight, doesn't seem fair at all! Sort this out SAS

The SAS app spams me with annoying push notificiations asking me to rate my flight.

Flight from Birmingham to Copenhagen this very day. It was stated that a nut-allergy passenger was on board and that no nuts would be served during the flight.

Why should all passengers have to suffer caused by one person? The person must take precautions. It is simply a crazy approach. Do you know what will be next?

I fully understand the incredible average score you have.

Kurt Bech, Kongens Lyngby, Live time Gold Member

I lost my iPad on a flight , and one of the flight attendance Went really far to make sure i Got it back - even though he didn’t have to.
10/10 service, if you fly SAS you are in great hands!

Does SAS even test their web booking before launching? Did a booking for 2 people. everything looked fine (we both checked) but both tickets were issued to one person. Called customer care to fix the name and they charged 600 SEK and refuses to repay. SAS has become the worst scammers. And rude customer care people. We have had same experience before but gave them another chance. Never again SAS, why don't they just go bankrupt (they will) so the world can be a better place. SAS just lost us as customers, for life. For your own good, choose another airline.