Sassy Scents Reviews 

7,670
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 405 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality and long-lasting fragrances across the board, especially emphasizing the wonderful wax melts and room sprays. Many consumers also thoroughly enjoy receiving the monthly subscription boxes, describing them as wonderful monthly surprises that consistently offer great value for money. Some reviewers were not happy with shipping delays, noting that their packages took a long time to arrive or suffered from missing items. Additionally, a few people mentioned experiencing unexpected deliveries or encountering frustrating technical issues when trying to manage their active subscriptions online.

What people talk about most

Product

People report positive experiences with products, frequently highlighting the incredible variety of... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are thoughtfully made, high... See more

Subscription

Customers report positive experiences with subscription options, praising the fantastic value, beautiful... See more

Order

Users describe ambiguous interactions with order, reflecting a stark split in customer satisfaction. While... See more

Value for money

Consumers find value for money to be exceptionally positive, praising the affordable prices and starter... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had my seventh subscription box, and I am obsessed! I look forward to getting my box through the post every month, and I find that it lasts me ages! I appreciate that you can skip boxes if you fi... See more

Rated 5 out of 5 stars

Absolutely outstanding products! The cashmere cleanse powder worked absolutely amazingly when our dog was unwell, completely removed the smells from the sofa, where she had been unwell. You wouldn'... See more

Rated 5 out of 5 stars

Fantastic products!! Been wanting a decent carpet refresher for years which doesn’t affect my dogs skin. I have finally found one. Thank you Sassy for the amazing products the scents are beautiful,... See more

Rated 5 out of 5 stars

I have been buying sassy products for the last year and recently decided to give the subscriptions a try. Absolutely love getting the monthly boxes, it’s such a great way to try out new scents and I’v... See more


Company details

  1. Candle Store
  2. Beauty Product Supplier
  3. Toiletries Store

Written by the company

Wax melts and home fragrance products to make a statement in your home. Quality, strong smelling products that every home needs! We aim to connect people and memories through love of fragrance.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(7,670)

424 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful wax melts and room spray

These wax melts smell beautiful i even relight them and still give a great smell to my rooms well worth money room stay last as well help cover odour like me having 3 dogs in my house well worth the money

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Received my first monthly box

Received my first monthly box, scents are beautiful. Wax melts last all day in my burner and the whipped soap leaves skin soft and smooth, great for shaving with too. Looking forward to my next box

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love sassy that best…

Absolutely love sassy that best products around if ur thinking of buying don’t think just do the best smelling wax melts around and all the other stuff is amazing i wouldn’t go anywhere else get shopping lady’s o and men lol ❤️❤️❤️🥰🥰

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

The products are excellent value!

The products are excellent value and the fragrances last ages (both body and home). I love that this is a British firm creating jobs in the South West and that thete are no nasty chemicals.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Go purchase this!

Have to say - REALLY impressed with this company and their products. The wax melts last for days (not just one day or only a few hours like some brands), and the room sprays and odour products are just fantastic. Changes to subscriptions look fairly easy, but have not yet felt any need to alter anything - which itself is a testament to the quality of the products and the service. So glad I took the plunge and went for something I saw on facebook - rarely does a purchase like that deliver what you expect, but this time it delivered way much more than expected. Thank you Sassy Scents :-)

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

My daughter introduced me to you and…

My daughter introduced me to you and what a nice wax melts shower soaps and room sprays the smell is gorgeous my skin is soft after a shower my rooms smell lovely I look forward to each one coming great value for money and nicely boxed 5 stars

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

The monthly subscription box is HOLY GRAIL

The monthly subscription box is my new holy grail for keeping my home smelling fresh! I don’t really have a huge use for the whipped soap in the box so was thrilled to see I could adapt my subscription so that I only receive a room spray and the wax melts! The range that they have of wax melts is probably the largest I’ve seen on a site, they range from incredibly complex and luxury smelling, to nostalgic, to beinf reminiscent in their own unique way and take of popular fragrances from high end fragrance houses and brands, to being soft/powdery, laconic and comforting, to effervescent/sparkling, gourmand and everything in-between! You get a selection of a fragrance from a mix of those scent profiles and they are honestly just stunning! I won’t go back to using anything else now! Customer for life here! I highly recommend their odour neutralising range too! It’s a GAME CHANGER! Their fabric and room sprays actually do EXACTLY that and neutralise all lingering odours and the scent sticks to the fabric for days!!! They have their own patented technology and it puts other brands in the market like Febreeze etc to shame! Honestly can’t recommend them enough, and customer services are lovely and very quick at responding and sorting any issues you may have, although they’re few and far between! Plus, they always have discounts and sales, voucher codes and coupons, and the deals are amazing! Get shopping guys! You won’t regret it and you’ll be spoiled for choice!!!!!

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love these products

Absolutely love these products, I went off wax melts as the smell never lasted very long, these do and I can get a couple of days out of them melts. Love the shower whips aswell leaves your skin feeling nice. I have 3 dogs and the odour eliminater pack Is fab, no stinky dog smells or not as strong 😂

August 16, 2026
Unprompted review
Rated 5 out of 5 stars

I became an unwilling dog owner but now…

I became an unwilling dog owner but now could not imagine life without her however my biggest hate is dog smell !! Sassy scents i freaking adore!! My house permanently smells lush. Had so many compliments and i have even recommended my non dog owner friends as melts better than generic ones you can get in a shop. I was spending loads on scented candles. Saving so much now !! I never give reviews but this wort it x

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing customer service

I have a subscription and was really happy with the free cleaning kit that came with it. I bought more products and wanted to buy more Sleep by Sassy melts but each time I got to the checkout, despite having hit (and exceeded) the threshold spend for free postage, the checkout page charged postage. I emailed Customer Services to query this on 11th August and other than a 'we'll get back to you within 48 hours' (spoiler alert: they haven't), have been completely ignored. So although I do like the products, I'm now not entirely comfortable continuing to buy products from Sassy. I feel misled by the advertising on their website, I'd hoped the issue re postage charges could be cleared up quickly and I was happy to give them the benefit of the doubt so that ideally, I could proceed to buy the items. However, now I feel ignored as well as misled. I've had a lot of advertising emails and reminders to check out my basket but not a response to my query that I'd hoped would enable me to do so. Getting this kind of thing right isn't difficult but it is important and after being so happy with the products, I'm so disappointed by the customer service.

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic products, easy to order, great subscription price

Fantastic products which is great when I have 2 dogs, 1 cat and 2 kittens, plus having 2 children still in nappies, these scents are all beautiful and long lasting, the car fresheners have the car smelling incredible.
Easy ordering and quick delivery, i can not wait for my next subscription box too arrive, these products have me spoilt for choice

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, smells amazing,I have sensitive skin and get irritated easily but this soap is so mild I use it everyday, I use the melts daily house smells amazing

July 24, 2026
Unprompted review
Rated 1 out of 5 stars

Impossible to cancel. Beware!

When I ordered it was supposed to come with the pet odour eliminating set. It didn’t. I’ve emailed twice and had no human response. I’ve tried to cancel the repeat subscription and it just takes me to a “page not found” site.
Customer service is nonexistent and I feel like I’ve been scammed.

August 13, 2026
Unprompted review

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