Sassy Scents Reviews 

7,675
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 405 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality and long-lasting fragrances across the board, especially emphasizing the wonderful wax melts and room sprays. Many consumers also thoroughly enjoy receiving the monthly subscription boxes, describing them as wonderful monthly surprises that consistently offer great value for money. Some reviewers were not happy with shipping delays, noting that their packages took a long time to arrive or suffered from missing items. Additionally, a few people mentioned experiencing unexpected deliveries or encountering frustrating technical issues when trying to manage their active subscriptions online.

What people talk about most

Product

People report positive experiences with products, frequently highlighting the incredible variety of... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are thoughtfully made, high... See more

Subscription

Customers report positive experiences with subscription options, praising the fantastic value, beautiful... See more

Order

Users describe ambiguous interactions with order, reflecting a stark split in customer satisfaction. While... See more

Value for money

Consumers find value for money to be exceptionally positive, praising the affordable prices and starter... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had my seventh subscription box, and I am obsessed! I look forward to getting my box through the post every month, and I find that it lasts me ages! I appreciate that you can skip boxes if you fi... See more

Rated 5 out of 5 stars

Absolutely outstanding products! The cashmere cleanse powder worked absolutely amazingly when our dog was unwell, completely removed the smells from the sofa, where she had been unwell. You wouldn'... See more

Rated 5 out of 5 stars

Fantastic products!! Been wanting a decent carpet refresher for years which doesn’t affect my dogs skin. I have finally found one. Thank you Sassy for the amazing products the scents are beautiful,... See more

Rated 5 out of 5 stars

I have been buying sassy products for the last year and recently decided to give the subscriptions a try. Absolutely love getting the monthly boxes, it’s such a great way to try out new scents and I’v... See more


Company details

  1. Candle Store
  2. Beauty Product Supplier
  3. Toiletries Store

Written by the company

Wax melts and home fragrance products to make a statement in your home. Quality, strong smelling products that every home needs! We aim to connect people and memories through love of fragrance.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(7,675)

428 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Been buying Sassy products for a few…

Been buying Sassy products for a few years. All of the products are high quality and smell amazing .
Love the whipped soaps , wax melts and the room sprays.
I have lots of personal favourites but Sassy keep coming up with new scents that wow me. Your bank balance probably won’t thank you but your house will smell divine .

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Sassy but Sweet!

I love Sassy Scents’ products especially the gorgeous whipped soaps. I have about 40 of them in different scents and they feel creamy and luxurious. I also love the Diamond monthly description box as it is great value for what you get and I love the element of surprise. If you have pets then I highly recommend the gorgeous room sprays. The variety of scents on wax melts, whipped soaps and room sprays is great, plenty of choice for all tastes. Customer service is second to none.

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing product

Amazing product ! Actually works !!!
Smells beautiful and lasts long time !
I love it all !!!
Can’t wait for my next lot to come 😁😁😁

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Love the monthly subscription boxes

Love the monthly subscription boxes. The wax melts smell amazing, the room sprays give a long lasting refresh.

Our absolute favs are the shower pots. They are perfect for sensitive skin, nice fragrances, ideal amount of suds and just a little sparkle! What more does a girl need.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Sassy scents

Sassy scents

Well what can I say it’s amazing

Each month they do a subscription box the 1st one you get £35 worth of goods for free then every month it’s £25 NOW if you want to upgrade to a diamond subscription you can witch means you get 4 segments a whipped soap a spray and a GRANDE for £50 a month so your adding the grande for literally £25 when retail value is £50 so your getting an absolute bargain
With the diamond subscription each month your can also vote for one to be made how cool is that making your own blend

Sassy sleep

Omg the soap / spray / gummies are amazing I use all 3 every night with using the soap in the bath then spraying my pillows and my pjs with the sassy sleep then suck on 2 gummies I’m soon sleeping and snoring ( yes it annoys my bunny my snoring )

Sassy sprays

Very strong long lasting and you can choose from 100s of scents

There is also a destash stash page where people have bought products and not keen on them so you can sell them on witch is very additive 😂…

Sassy community page

I have no words for it ( only joking ) I have made quite a few good friends on the page everyone is genuinely friendly and very helpful we all sit and chat away about ANYTHING and the admin are great

Some of us lady’s even do sample boxes as new people want too try loads
Of scents so we cut up our wax label and bag it and send you to try how COOL is that

There is a choice of segments witch you have 5 uses from

Tubs witch are quite big and area great you get months worth of us sage out of
Them …

Customer care are there for any issues that arise and they communicate absolutely great with you

I love sassy and hope you do to thank you for reading

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

These wax melts are my happy place

These wax melts are my happy place. No matter what scent or mixture you’re after, Sassy cater to it and do it well. I only buy their wax now as nothing else compares and burn it every day - when I’m reading and just before I go to sleep. A permanent, and delightful, part of my self care regime. Thank you Sassy, as always x

July 24, 2026
Unprompted review
Rated 1 out of 5 stars

Product delivered elsewhere

Placed order on the 29th June and still haven’t received my order. I had a Royal Mail delivery confirmation but the photo shows a package which was never in my porch. I have used the online form several times to contact but I never get anything back!

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Subscription box is excellent value for…

Subscription box is excellent value for money, luxury long-lasting scents. Whipped soap which feels and smells amazing. The odour eliminating powder is super useful in many ways and smalls amazing! Can't wait for my next box!!!

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

I've just received my 2nd box of sassy scents

I've just received my 2nd box of sassy scents and alongside my 1st box I'm absolutely in love with all the products, all the room sprays smell amazing and the fragrance lasts , I've used some of the wax melts and I love all of the ones I've used so far, the foam soap is also gorgeous and it leaves your skin lovely and soft with a hint of the fragrance, with my first box a got the girl boss odour eliminating powder and fabric spray, I have a dog and every morning I spray the couch and use the powder for the carpet, leave it for 30 mins and then hoover ,it leaves the room smelling amazing and it lasts , I'm always conscious that my home smells of dog but this has eliminated the doggy smell, overall everything I've used is amazing and I would definitely would recommend sassy scents to my friends and family

July 22, 2026
Unprompted review
Rated 2 out of 5 stars

Placed order on the 11th and still…

Placed order on the 11th and still haven't had notification it has been dispatched. Sent an email asking for an update, did get one with a tracking number for royal mail (48hr) however, royal mails website state waiting for sender to dispatch items. I am unable to write a review of the products as still no sign of them :(

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

The products are really nice

The products are really nice . Tried the whipped soap it was really lovely soapy. Used the fabric spray smell lovely . Not tried rest yet expect they will be lovely just the same as the others

July 14, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look