Satnavupgrades Reviews 

1,016
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and high-quality products, especially for sat nav and car system upgrades. Many highlight the staff's exceptional helpfulness and quick response times, making the update process smooth and efficient. Clear advice and professional support ensured successful installations and reliable functionality. However, some customers initially felt unsure about the update process or encountered minor technical difficulties, such as issues with downloading files or code entry. Despite these occasional hurdles, reviewers consistently report that the company's staff provided patient and effective support, quickly resolving problems and guiding them to success.

What people talk about most

Service

Clients share positive opinions on service, consistently describing it as excellent, fast, reliable, and... See more

Product

People report positive experiences with the product, often praising its functionality and ease of use, with... See more

Upgrade

Customers consistently note positive experiences with upgrade services, often for BMW vehicles, finding the... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for being helpful, quick to... See more

Response time

Reviewers mention positive feedback about response time, with many customers highlighting the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ever buying a sat nav update for my BMW 320D so had no idea on the process or what product I needed to buy. Asked a few questions over email and very fast helpful response with clear de... See more

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Rated 5 out of 5 stars

Not many companies achieve a full 5 stars on Trustpilot, but this one fully deserves the accolade. I was a bit wary of not using BMW to update my much-loved 5 series, which still had the original 2010... See more

Company replied

Rated 5 out of 5 stars

I experienced multiple issues with downloading and extracting files to my own USB drive...the update process in the vehicle just kept hanging. Rusty patiently responded to my many whinging emails... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a sat nav update online but couldn’t get it working (my own mistake!). I contacted Rusty/Alistair with a few questions and he replied quickly, offering really helpful advice. In t... See more

Company replied


Company details

  1. GPS Supplier

Written by the company

THIS COMPANY HAS NOTHING WHATSOVER TO DO WITH www.satnavupgrade.com Or who is now trading as www.navigationupdate.co.uk THERE IS NOBODY CALLED ARRON or Ibraheem WORKS FOR THIS COMPANY PLEASE CHECK BEFORE LEAVING FEEDBACK


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,016)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

A* for support. Mac users read this.

Instructions are very Windows centric, so I just had to do some work arounds, but all doable on a Mac. (Use DiskUtility to format as MS-DOS(FAT).) I had to download a utility called CleanEject which removes the invisible files MacOS creates when using FAT32 format storage.
Rusty’s support -on a Sunday- was fantastic. Wouldn’t hesitate to recommend.

May 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Living in Sweden I have used this…

Living in Sweden I have used this service over a number of cars, including Land Rovers, Jeep and Toyota’s, all disks and SD cards have worked perfectly. Fully recommended

May 24, 2025
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Rated 5 out of 5 stars

Friendly and professional

Great service, friendly and professional. Update for my sat nav was perfect, helped me out and explained how to do the update for a complete novice like me! Highly recommended

May 13, 2025
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Rated 5 out of 5 stars

At Last

Well, after trying all these sat nav discs from various sources that did not work, Rusty was the one that really updated my Range Rover Sport 2008.
A Big Thank You!
Kind regards
B.M

May 16, 2025
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Rated 5 out of 5 stars

BMW Sat Nave upgrade

Sent Rusty an email enquiring which upgrade I would need and he sorted me out straight away, on a bank holiday too. Great service. installed as per his instructions and went in without any issues.
Nice one.

May 6, 2025
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Rated 5 out of 5 stars

Have used these guys in the past

Have used these guys in the past. Super helpful. Quick delivery and always at the end of the phone. Thanks again. Brilliant as usual. Until next time……..

May 6, 2025
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Rated 5 out of 5 stars

BMW map update

I went with the usb option to limit the chances of me messing it up. Nice easy install, basic plug in and follow instructions. Took about 20 mins to fully download to the car, good communication from the company, always answered their emails quickly and delivery was quick too. Highly recommend.

May 1, 2025
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Rated 5 out of 5 stars

Consistently great service and product

I’ve been getting regular updates from Rusty for some time now and the service has always been spot on. For the first time I was having a little difficulty with my computer to be able to download the data. I contacted Rusty and he quickly sent a USB stick that I was able to use to update the new maps. Great service, highly recommend.

April 24, 2025
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Rated 5 out of 5 stars

A must use company for sat nav updates

Used these guys for a nav update on my bmw f30. Very happy with the service Rusty is super helpful and was on hand with very fast return emails when I asked a question even at gone 10 at night very impressed. The product does exactly what it says full euro update to 2025 level. Overall great guys will definitely use again.

April 8, 2025
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Rated 5 out of 5 stars

Sat nav upgrade.

Contacted Rusty about upgrading the current Sat/Nav of my wife’s car. Sent him a text, he came back with the options available ordered upgrade (with USB). The stick arrived this morning typed in code job done.
Took about an hour will use again.
Alan Rolls

April 7, 2025
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Rated 5 out of 5 stars

Quick, good value, and upgrade works perfectly - recommended

Used Rusty for BMW Sat Nav map upgrades many times - always without a problem. Fast turnaround and upgrade worked fine (this time it was Next West Europe 2025). You can contact him via email and he replies quickly too. Highly recommended.

January 12, 2025
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Rated 5 out of 5 stars

Great service

Once again a fantástic service from a top bloke highly recomended

March 24, 2025
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Rated 5 out of 5 stars

Recommended

I was a liitle confused about which upgrade I needed for my X3. Rusty was very helpful and answered any of my questions within minutes of me asking.

The download method isn't exactly as described but its pretty obvious what you need to do. Download took about an hour so I toodled around some of the new estates in my area which I'd been meaning to do for some time.

Finished download was better than expected and I now have a full colour map above 1 mile resolution.

Good price, great product

March 17, 2025
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Rated 5 out of 5 stars

Rusty has been very helpful once again…

Rusty has been very helpful once again by supplying an upgrade to my friends Nissan Quashqai which hadn’t been working since she bought it. She is delighted & looking forward to her next long trip to see her daughter without the need to use her phone’s satnav.

March 10, 2025
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Rated 5 out of 5 stars

Best service ever easy guy and most…

Best service ever easy guy and most helpful support. Cheaper than going to main dealer. Up and running with a couple minutes. Highly recommend

March 2, 2025
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Rated 5 out of 5 stars

Fantastic level of support

Ordered a new map update for my car, download available soon after. Pretty easy to install, and really great support on the phone when I was making sure I was taking the right steps in the process.

March 1, 2025
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Rated 1 out of 5 stars

The software doesn't work at all I…

The software ISTA (BMW) doesn't work at all I suspect something wrong with this software because I have installed software for more than 20 years with no problem so I asked them to help to find out what's wrong with team viewer but they refused they don't want give any help.

February 24, 2025
Unprompted review
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Reply from Satnavupgrades

The software works 100% if not other customers would have a problem which they do not it self installs with a few interactions so its either user error faulty or wrong cable or incompatable laptop look at all my 5 star reviews & deside your self Nothing i could do with teamviewer as it self installs

Rated 5 out of 5 stars

Alister was very helpful with getting…

Alister was very helpful with getting the right disc for my satnav but we found there was a problem with the disc unit itself , Alister gave us very god advice on how to fix this problem and now the satnav works perfectly , I would use and recommend satnavupgrades again

February 19, 2025
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Rated 5 out of 5 stars

Issue free update, helpful service

Phoned up as I wasn't sure which update I needed and ordered over the phone Rusty was very helpful and I received the FSC code and instructions in a email,I asked for the update on a usb stick and received that in the post.The update went very smoothly with no issues at all.Thanks a lot a big saving on main dealer prices.

February 11, 2025
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Rated 5 out of 5 stars

Successful SatNav Update

I emailed Rusty for the right update for my car. Almost immediately emailed back with the link so I could order. Everything has worked fine with the file extraction and the update on the car. For my 2012 F30 BMW it took 1hr to load up so be prepared it's not a super quick process. It works great though with no issues, so proper happy.

February 9, 2025
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Thank you for your review glad you are pleased

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