Satnavupgrades Reviews 

1,016
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and high-quality products, especially for sat nav and car system upgrades. Many highlight the staff's exceptional helpfulness and quick response times, making the update process smooth and efficient. Clear advice and professional support ensured successful installations and reliable functionality. However, some customers initially felt unsure about the update process or encountered minor technical difficulties, such as issues with downloading files or code entry. Despite these occasional hurdles, reviewers consistently report that the company's staff provided patient and effective support, quickly resolving problems and guiding them to success.

What people talk about most

Service

Clients share positive opinions on service, consistently describing it as excellent, fast, reliable, and... See more

Product

People report positive experiences with the product, often praising its functionality and ease of use, with... See more

Upgrade

Customers consistently note positive experiences with upgrade services, often for BMW vehicles, finding the... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for being helpful, quick to... See more

Response time

Reviewers mention positive feedback about response time, with many customers highlighting the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ever buying a sat nav update for my BMW 320D so had no idea on the process or what product I needed to buy. Asked a few questions over email and very fast helpful response with clear de... See more

Company replied

Rated 5 out of 5 stars

Not many companies achieve a full 5 stars on Trustpilot, but this one fully deserves the accolade. I was a bit wary of not using BMW to update my much-loved 5 series, which still had the original 2010... See more

Company replied

Rated 5 out of 5 stars

I experienced multiple issues with downloading and extracting files to my own USB drive...the update process in the vehicle just kept hanging. Rusty patiently responded to my many whinging emails... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a sat nav update online but couldn’t get it working (my own mistake!). I contacted Rusty/Alistair with a few questions and he replied quickly, offering really helpful advice. In t... See more

Company replied


Company details

  1. GPS Supplier

Written by the company

THIS COMPANY HAS NOTHING WHATSOVER TO DO WITH www.satnavupgrade.com Or who is now trading as www.navigationupdate.co.uk THERE IS NOBODY CALLED ARRON or Ibraheem WORKS FOR THIS COMPANY PLEASE CHECK BEFORE LEAVING FEEDBACK


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,016)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

2015 BMW map update experience

Changed car recently so went to Rusty as usual for map update. Had a few technical issues which he resolved very quickly on line. Excellent support n help.

June 21, 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Excellent service and good advice and…

Excellent service very good advice and follow up to see if you needed any assistance. Great value for money for a great product you can’t ask for more. Buy with confidence and enhance your driving experience by updating your vehicle’s navigation map’s software.

June 6, 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

X1 map updates

Excellent customer service, absolutely no problems updating the maps on my 65 plate X1 to 2024.Brilliant company

June 2, 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

High Europe DVD 2022

DVD High Europe DVD 2022, only got one disc at first. But the excellent customer support identified the problem and sent the second disc. Works perfecly.

Very serious business, highly recomended.

May 24, 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Great product and service as always…

Great product and service as always (repeat customer).

Outanding customer support and patience during resolution of installation error caused by myself very much appreciated.

Thanks to Rusty once again 👌

May 10, 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Purchased an update for my son’s car

Purchased an update for my son’s car. The sad card didn’t read and I was advised to return it for a replacement . A new card was sent and all works fine. Great communication and I highly recommend. Will definitely use again.

April 28, 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Excellent service

Excellent service, 3rd purchase from Rusty,
Any queries are answered quickly.

May 1, 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Great customer service

Good value, great product range and excellent customer service if you need a bit of help....!!

April 19, 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

BMW X5 e70 sat nav upgrade

This sat nav upgrade is the genuine article came with step by step guide I can now use my 2010 x5 sat nav to its full potential.

April 9, 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always, 2nd purchase from Rusty, sadly still not got my new estate on but that’s to be expected (barely on Google yet)
Amazing communication due to me being incompetent with file loading, so simple instructions sent and was all sorted.
Brilliant value for money comparing the alternative of £80 from BMW!!

April 8, 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 4 out of 5 stars

Excellent service and overall money saver

Rusty is a very easy guy to talk to and made buying a map upgrade a very satisfying experience, plus I saved £14 on official BMW upgrade, which I did pay for but couldn't access despite lengthy phone call to BMW so ended up with Satnavupgrades. Thank you Rusty, will definitely use Satnavupgrades again. John

April 6, 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

I have used SATNUV UPGRADES for many…

I have used SATNUV UPGRADES for many years, the best and most economical way to up upgrade, helpful if you have any issues.
I would recommend to all

March 29, 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Purchased 2024 map updates and bmw…

Purchased 2024 map updates and bmw software to enable wireless apple car play. My limited knowledge of IT created a few problems but Alistair quickly responded to solve them. Great customer service.

March 15, 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

Rated 1 out of 5 stars

THE WORST OF ON LINE TRADERS I HAVE EXPERIENCED §2

'Rusty' aka Alistair Stewart will not communicate with me by email - a feature of his 'service' many have experienced. So a robust response/review to the completely misleading, untruthful reply to my initial review is justified ...... .........

My suggestion to anyone considering an order with this guy is to read the many 1* reviews first. If you want BMW/Mini Satnav upgrades this store seems to offer a far better service - such as FSC Codes.

The reply from 'Rusty' was as follows ................

“Very unfair review its stated in the listing if the cars software has been updated by BMW you will need cable & laptop Also no usb has been returnded to me if it comes back will refund the £10. the £25 is non refundable as stated in the listing”

“Very unfair” - absolutely not, quite the opposite, factually correct and rather too generous.

“Stated in the listing ………”. Because I ordered direct with you by emaiI, I never looked at your website. You advised me which upgrade I needed with absolutely no caveats or mention of technical issues, so I ordered and paid.

“ Non refundable…..” As above, no mention of this in my direct email dealings with you.

“No USB has been returned to me” - I DON’T BELIEVE YOU which means I consider you to be lying! My address labels are printed in a BOLD & LARGE typeface, they never fail to be delivered. It was returned in your packaging with my bank details inside so, LOOK AGAIN - you’ll find it.

If you supply unusable software, as standard, you should offer a refund, obv not the whole cost. This would be considered a fair, honest ethical policy, something your business lacks.

All this because 'Rusty' refuses to give me a £25 refund - short sighted and indicative of unethical business practices.
Frank Baldry

February 28, 2024
Unprompted review
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Reply from Satnavupgrades

same person as 2 weeks ago same answer as before there is no refunds on these updates as stated in TCs

Rated 5 out of 5 stars

Great update and super helpful

Rusty was super helpful and very happy with the update. Clear instructions and worked a treat.

March 7, 2024
Unprompted review
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Reply from Satnavupgrades

Thank you for your review glad you are pleased

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