Satnavupgrades Reviews 

1,016
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and high-quality products, especially for sat nav and car system upgrades. Many highlight the staff's exceptional helpfulness and quick response times, making the update process smooth and efficient. Clear advice and professional support ensured successful installations and reliable functionality. However, some customers initially felt unsure about the update process or encountered minor technical difficulties, such as issues with downloading files or code entry. Despite these occasional hurdles, reviewers consistently report that the company's staff provided patient and effective support, quickly resolving problems and guiding them to success.

What people talk about most

Service

Clients share positive opinions on service, consistently describing it as excellent, fast, reliable, and... See more

Product

People report positive experiences with the product, often praising its functionality and ease of use, with... See more

Upgrade

Customers consistently note positive experiences with upgrade services, often for BMW vehicles, finding the... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for being helpful, quick to... See more

Response time

Reviewers mention positive feedback about response time, with many customers highlighting the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ever buying a sat nav update for my BMW 320D so had no idea on the process or what product I needed to buy. Asked a few questions over email and very fast helpful response with clear de... See more

Company replied

Rated 5 out of 5 stars

Not many companies achieve a full 5 stars on Trustpilot, but this one fully deserves the accolade. I was a bit wary of not using BMW to update my much-loved 5 series, which still had the original 2010... See more

Company replied

Rated 5 out of 5 stars

I experienced multiple issues with downloading and extracting files to my own USB drive...the update process in the vehicle just kept hanging. Rusty patiently responded to my many whinging emails... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a sat nav update online but couldn’t get it working (my own mistake!). I contacted Rusty/Alistair with a few questions and he replied quickly, offering really helpful advice. In t... See more

Company replied


Company details

  1. GPS Supplier

Written by the company

THIS COMPANY HAS NOTHING WHATSOVER TO DO WITH www.satnavupgrade.com Or who is now trading as www.navigationupdate.co.uk THERE IS NOBODY CALLED ARRON or Ibraheem WORKS FOR THIS COMPANY PLEASE CHECK BEFORE LEAVING FEEDBACK


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,016)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

BMW sat nav and car play update

Extremely helpful, quick to reply to any queries and provide solutions where possible.
Highly recommended 👌👌
5 stars

December 6, 2023
Unprompted review
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Thank you for your review glad you are pleased

Rated 5 out of 5 stars

Very happy with this update

Very happy with this update. I accidentally downloaded a wrong map onto my system and had no maps. All working now after the upgrade. It takes time but worth the wait. A++++++++++++

December 2, 2023
Unprompted review
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Rated 5 out of 5 stars

Professional Service and Backup thank you

great - I have new maps and applecar play and screen mirroring that are excellent - only PITA is google drive files can fail to download fully unless you have secure wireless. Rusty even spotted that my car didn't have wireless antenna (8 quid on eBay) which means that apple car play and maps all work now.

November 26, 2023
Unprompted review
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Rated 5 out of 5 stars

Very prompt and professional response

Very prompt and professional response, delivery and instructions were fast and clear, and a substantial cost saving compared to main dealer
Would definitely recommend

November 8, 2023
Unprompted review
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Rated 5 out of 5 stars

Fast delivery en good communication.

I ordered the last satnav update (gen2.1 2020/2021) for my jaguar F-type 2015 on a wednesday night and received the map and codes the next morning with a detailed description how to get it done. Super fast en good communication. Great! Greetings Terry (from Holland)

November 11, 2023
Unprompted review
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Rated 5 out of 5 stars

Satnav upgrade

Brilliant . Have used this company 3 times now and extremely pleased every time . Well recommended

November 4, 2023
Unprompted review
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Rated 5 out of 5 stars

Great Product

This is the second car that needed map updates, Volvo told me I had the latest maps available. I ordered from Rusty, it arrived after a couple of days. It took no effort to upload to the car and low and behold, the postcode I was looking for was there. 👍👍👏

November 1, 2023
Unprompted review
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Rated 5 out of 5 stars

A great company

A great company was not sure which update I needed gave them vehicle details and they sorted it would recommend them to anyone thinking of updating there Sat nav

October 21, 2023
Unprompted review
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Rated 5 out of 5 stars

Fantastic service

Fantastic service, from a man who has vast experience and knowledge. The installation was straight forward and cost effective. I will use again for sure!!

October 18, 2023
Unprompted review
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Rated 5 out of 5 stars

I was clueless as to how to update the…

I was clueless as to how to update the satnav in my F30 BMW, but thanks to Rusty the process was easy and cheaper than expected. I was sent the correct update on a USB stick and literally just had to plug it in and use the code provided. I'm really pleased to say it works perfectly. Highly recommended. John. 👍🏻

October 21, 2023
Unprompted review
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Rated 5 out of 5 stars

Proper Stuff!

great comms before selling me the map and good technical help after. it's good having full confidence these maps will work and not cause issues. cheers Rusty!

October 13, 2023
Unprompted review
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Rated 5 out of 5 stars

Fantastic service

Fantastic service. Next day delivery of usb. Even early slight problem with downloading resolved by return of email. Could not have been better.
I have tested the satnav locally and a new road shows up which would not have been on my old satnav

October 7, 2023
Unprompted review
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Rated 5 out of 5 stars

I have used this company for upgrades…

I have used this company for upgrades on my bmw sat nav systems for many of my cars,always works faultlessly when installed,and even if you have difficulty,the customer after sales service is second to none,100% recommended 👍

October 2, 2023
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Rated 5 out of 5 stars

Helpful and reliable

Helpful and reliable
I had an issue with a USB drive and Rusty took time to talk through the issue, give advice and resolve the problem. I now have the latest maps on my BMW X3 (F25). Very happy repeat customer.

September 25, 2023
Unprompted review
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Rated 5 out of 5 stars

Fast, reliable and easy.

I was wary at first of using anything which wasn't done at a BMW dealership, but having read all the positive reviews, I decided to go ahead and order the update. Having sent Rusty a screenshot of my current maps he was able to tell me straight away what upgrade was needed and how much it would cost. He sent me the program on a USB and the process was remarkably simple from there on. I would certainly recommend this company to anyone who needs the update.

September 28, 2023
Unprompted review
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Rated 5 out of 5 stars

I had a small problem at first but this…

I had a small problem at first but this was quickly resolved.It was was always easy to get a quick response if you need any help either by phone, email or what ever. All in all a professional experience.

September 18, 2023
Unprompted review
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Thank you for your review glad you are pleased

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