SATS Norge Reviews 

I got help straight away very satisfied with a customer service 😊

very reactive chat services. great experience

I have been a committed member of SATS for over 3 years. On one occasion I had to fly out of the country due to a personal family situation, so I requested them to freeze my membership for one month. However, the customer service person was so rigid and extremely non-cooperative that she wouldn't agree to freeze my membership only because it had gone one day past the due date. I was shocked at their greed. They want to suck every penny out of you. Would not recommend anyone to join this gym. Fresh Fitness is a far better and cheaper option.

Quick, supportive and reliable!
Managed to help out in a seconds!

Maria was great Customer Support!
A+++

An excellent network of gyms. The staff is always kind, the fitness equipment is very good quality, always clean and a pleasant atmosphere. I strongly recommend making a subscription, you get full value for the payment

Very helpful!!
I got an extremely prompt assistance from customer service on my issue and it was solve within minutes. They also explained every step and helped me with my questions! Highly recommended!

THEY SCAMMED ME, it's says on the site that it was around 500 kr for just ONE MONTH and when I was gonna pay it was like 700-800 kr

It's very stressful that a large brand like SATS has so poor reputation in terms of billing and payment processing . I am not even talking cancellation policy which is a different problem altogether.

1) Even if payment method is updated in system, the company would send LOWEL collection bills .
2) The reason for accumulating LOWEL collection service is unclear, for some reason their server couldnt process payment ( may not be an issue at customer side at all )
3) LOWELL collection notice affects debt standing. Somthing that i entirely not my problem , but i am getting penalised.
4) Their system do not have pay using VIPS on demand.
5) they relies on physical mail to send notification and inspite my intention to keep payment clear, i get like month to month LOWEL notice .
6) there is no statement that is generated and send as statement. Loging in to sats.no is required to check bills.
7) Bill breakdowns are complex because they do not start from start of membership date .

The entire process is absurd, and wreks havoc to the customer.

I really wish I'd read this page before signing up. Absolutely awful customer service who cut off conversations without answering questions, just copying and pasting a standard answer that doesn't help with my circumstances at all. Pretty disgusted.

I'm a member of Elixia Helsinki Töölö, someone stole my AirPods Pro (2nd generation) in this club, and when I reported it, they didn't tell me that we could check it through the club's CCTV, again my brother reported it. And they didn't check again and they didn't say that they can check the camera, after 2 months I checked this issue, again and again, the employee of this club opened her front drawer as usual and said there is nothing here, and then I said why You don't check the camera, she said it should have been checked in the first 2 weeks and I said why didn't you say this or check the same day when I reported it, what was more interesting was that they didn't even file a report of it being stolen or lost. I told them exactly and about the time, and they talked to their manager, and after 2 weeks, she called me and said that our manager said that it must be a security issue for us to check the camera, this is very ridiculous, a personal device of mine has been stolen, this is a security issue, does it have to be a terrorist attack to be considered a security?

Canada, UK, Spain, Sweden-- I have lived in many countries, but this is the biggest fraud I have ever seen. Break out of prison is easier. Watch out for the contract and the conditions, you basically have to pay, always, even though you are living in another country they make it pay. Good luck with this s**t

The gym itself and trainers are good. Once signed for the membership, the experience with the customer service is an absolute nightmare. I hope that new competitors can come to the market, so that SATS in a competing market can learn how to make a better customer experience.