I was trying to use up my 3 credits but finding it difficult to find items that came to exact price. Lots of patience was needed and time. Justin (customer consultant) kindly helped me navigate and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pros- the bar wear is nice but doesn’t fit true to size around the bosom. The material is nice. Cons- DO NOT JOIN THEIR MEMBERSHIP to get money off as you will be stuck with a 45 pound a month charg... See more
Company replied
I opted out for this month but you still decided to take my money and left me with no choice but to shop. The only reason I have not shopped on this website for a long time is because the options are... See more
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I gave the membership a go, but then this month (December) I skipped on the 3rd, and it still charged on my bank account on the 6th. I was very frustrated because I skipped, and knowing they don't do... See more
Company replied
Company details
Information provided by various external sources
Music and fashion icon Rihanna embarks on her newest venture: lingerie designer. Inspired to create a line of intimates that celebrates and speaks to all shades and shapes, Savage X Fenty will celebrate fearlessness, confidence, and inclusivity. In partnership with a team assembled from the industry's elite, the label is braced to disrupt and redefine the marketplace with its accessible price point and full range of nudes.
Contact info
Schlesische Str. 38, 10997, Berlin, Germany
- 020 39361 112
- support@savagex.co.uk
- www.savagex.co.uk
2.9
Average
3K reviews
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Awful
Bras didn't fit at all despite being the right cup size. literally got sent the complete wrong product. very confusing VIP service that i dont even know how to cancel.
May 8, 2026
Unprompted review
Reply from Savage X Fenty UK
Hello Pepper,
Thank you very much for taking the time to share your review with us. We truly value hearing about our members' experiences, as your feedback is essential in helping us improve.
I am sincerely sorry to learn that your shopping experience did not meet your expectations. Please know that it is never our intention to cause frustration or confusion with our membership model, which we have designed specifically to provide the best possible value and service to our community.
I also want to mention that we offer free returns and exchanges for all our members to ensure you are always completely satisfied with your purchases.
We would very much like the opportunity to make this right for you. I invite you to reach out to our dedicated customer support team via email, phone, or live chat so we can personally look into options to improve your experience.
Thank you again for your patience and for being a part of our community.
Kind regards,
Dora
Savage X Fenty Team
Excellent discount & sexy lingerie 🔥
May 7, 2026
Reply from Savage X Fenty UK
Hi Soraya,
Thank you for the love! 💕
We're happy to hear that you enjoyed our offers and found what you were looking for at a great price.
We can't wait to see what you will choose next! 🙂
With care,
Lena
Savage X Fenty Team
Thiss company sucks and their quality…
Thiss company sucks and their quality is shit they have taken so much of my money through some horrible scam that they run where they force people into it.
May 6, 2026
Unprompted review
Reply from Savage X Fenty UK
Hi Alice,
We're sorry to hear that you feel this way.
Our Rewards membership program is completely optional, and we always make the terms and conditions as clear as possible.
We also take feedback about product quality seriously and continuously work to improve our collections.
We'd appreciate the opportunity to review your account and assist you further. Please reach out to our Support Team:
https://help.savagex.com/hc/en-gb
We truly value you as a customer and sincerely hope you will give us another chance to provide you with the positive experience you deserve.
With care,
Lena
Savage X Fenty Team
The sale is absolutely awesome
The sale is absolutely awesome ! i would love to see more creative or colorful designs too
May 6, 2026
Reply from Savage X Fenty UK
Hello, Noor:
Thank you for the review and for the kind words! We’re thrilled to hear you’re loving the sale.
We also really appreciate your suggestion for more creative and colorful designs. Feedback like yours is exactly how we grow, and we’ll be sure to share this with our design team as they plan our future collections. We’d love to bring more of that vibrancy to your wardrobe! We also invite you to check a discount that we have every month - 15% discount on Fenty Beauty + Fenty Skin on the second Tuesday of each month.
Thanks again for being a part of our community!
Best regards,
Alex, Savage x Fenty Team
I joined the subscription in 2020
I joined the subscription in 2020, yes I have purchased during this time and even have some lovely sets.
I have skipped mths on the basis of not seeing anything I liked at the time or simply not in my budget for that mth.
When you have a query I find it impossible and long waiting times to get through to someone.
I have a lot of credits, and will never use them.
so I thought I could maybe get some money back, considering I have 9 credits, there could be some sort of way of getting a couple back. Not expecting them all back. Partly being my fault not skipping.
I never write reviews but I would really advise against joining the subscription unless you are able to remember to skip or you are on the site quite regularly.
I will not be using or recommending this site. When mentioned I was deeply satisfied, they suggested to write a complaint to the support email, my email was undelivered as their mailbox was full, so must have a lot of complaints. I have spent too much time out of my day now trying to get some sort of clarity.
Won’t be using this company again.
May 6, 2026
Unprompted review
Reply from Savage X Fenty UK
Hi there,
Thank you for sharing your experience with us, and I truly appreciate your loyalty since 2020. Please accept my sincere apologies for the time you’ve had to spend on this today and for the difficulty you had reaching us.
We have been much busier than usual during this period, which has led to longer wait times than we ever intend. To make things easier for you in the future, we have several channels available, including Chat, Email, Phone, and WhatsApp, so you can choose whichever is most convenient for you. We are always here and would love to help.
We are happy to know that you received a refund for some of your credits. Regarding your remaining credits, we would love to help you get the best value out of them as a Reward Member.
Your feedback is incredibly valuable, and I will be passing it along to our team to ensure we improve our services. Your satisfaction with your Reward Membership is the most important thing to us, and we want to make sure you feel supported.
We will be right here whenever you are ready to use your remaining credits or if you need help with anything else at all. Again, I am very sorry for the inconvenience caused.
Best regards,
Steve,
SavageX UK Team
Billing system can't math the math
There is a huge issue with their billing system. It doesn't calculate the price payable correctly and tried to overcharge me. Customer service eventually resolved my issue manually. But this took a ridiculous amount of time on the phone and over WhatsApp. I have raised a formal complaint for investigation. I also missed out on an item I wanted for a birthday present as it went out of stock during the time it took them to fix my issue. An hour on the phone and over 2 hours on a WhatsApp chat.
My advice... Total up your purchase based on the discounted price you see on the individual items you placed in your basket. Beware of e.g. 3 for £42 bundles not being discounted correctly. And as I said, total up before you press the place place order button.
May 6, 2026
Unprompted review
Reply from Savage X Fenty UK
Hi Philip,
Thank you for taking the time to share this, and we are really sorry for the frustration you experienced. This certainly isn't the kind of shopping and support experience we want for our customers.
While we are glad our team was able to sort it out in the end, it shouldn't have taken that long. Your feedback about the bundle pricing and billing accuracy will be shared with the relevant team, and your formal complaint will help us investigate this more thoroughly.
If there is anything left unresolved, please reach out , we'd truly like the chance to make things right:
https://help.savagex.com/hc/en-gb
We truly value you as a customer and sincerely hope you will give us another chance to provide you with the positive experience you deserve.
With care,
Lena
Savage X Fenty Team
There was no bras in my size
There was no bras in my size.
Like there were no bras at all that had my size..
May 3, 2026
Reply from Savage X Fenty UK
Dear Emma,
Thank you very much for taking the time to write this review and share your experience with us. We are genuinely sorry to hear about the disappointment you felt when you were unable to find your preferred items in your size.
We understand how frustrating it is to wait for your favorite pieces to return to stock, and we truly regret that we let you down in this regard.
Your feedback is incredibly valuable to us as it provides meaningful insight into how we can better manage our inventory and improve our restocking processes.
While we strive to restock our most popular items every month, we recognize the impact this has had on your shopping experience.
Please know that our dedicated support team is available every day via email, phone, or live chat, and we would be more than happy to assist you with any specific questions or concerns you may have.
Kind regards,
Dora
Savage X Fenty Team
Reply from Savage X Fenty UK
Hello, Nusa:
Thank you for the review and for the feedback! We completely understand the frustration—we’d love to get our products into more hands across Europe.
We are currently looking into ways to expand our reach in the future. We’ll be sure to share your interest with our team so they know we have a lot of members who would like to receive Savage X Fenty products! In the meantime, we invite you to check our Rewards benefits and take advantage of them - exclusive sales and promotions, a new monthly collection, a birthday surprise, etc.
Best regards,
Alex, Savage X Fenty
Love the designs and I been using them…
Love the designs and I been using them since 2019 BUT I don’t appreciate that if I have 3 credits accumulated they made me use my money apart of it and leave an unused credit
April 28, 2026
Unprompted review
Reply from Savage X Fenty UK
Dear valued customer,
Thank you very much for sharing such a kind review of your experience with us. We are truly thrilled to know that you are happy with our products, and we sincerely appreciate your loyalty as a longtime shopper and a member of our Rewards program.
We were concerned to learn about the difficulties you encountered with your member credits. Please know that our dedicated support team is always available to help you navigate our website or resolve any account issues.
We invite you to contact us directly so that we may look into this matter further and ensure your credits are correctly applied.
Kind regards,
Dora
Savage X Fenty team
The subscription model is clever
The subscription model is clever. From a business point of view, it’s done very well.
But the cancellation process is unacceptable.
I had to ask seven times, in one chat, over four days just to get my membership cancelled. Each response felt like another delay, another push to stay subscribed, another scripted attempt to avoid actually processing the cancellation.
At some point it stops feeling like customer service and starts feeling deliberately obstructive. It feels less like customer service and more like they’re trying to wear you down until you give up.
When someone clearly says they want to cancel, that should be respected, not met with tactics that feel manipulative and unnecessary.
A strong brand shouldn’t need to rely on making it difficult for customers to leave. That experience alone was terrible.
For some people, that kind of drawn out back and forth can genuinely add stress and unnecessary anxiety.
April 25, 2026
Unprompted review
Reply from Savage X Fenty UK
Hello:
Thank you for the review. We are truly sorry you had this experience. Thank you for being so honest about how it felt—hearing that our process caused you genuine stress and anxiety is a difficult but necessary wake-up call for us.
You’re absolutely right: a strong brand should be defined by how it treats people when they leave, not just when they join. That was never the intent, but the impact on you was real, and for that, we apologize. We will give our best to change everything and work better in the future. We want every member to feel appreciated when talking to our customer service and we want to provide fast and useful solutions to every problem.
We appreciate the time you spent with us, and we hope we can eventually earn back your trust by making these necessary changes.
Best regards,
Alex, Savage X Fenty Team
Such an extensive range
Looking at Rhianna's range in a newspaper. So checked out the site, and thought I'd try some of the lovely bra's.
The range was so extensive, I could have looked for hours.
I hope these live up to my expectations, as some bra's don't fit properly when you try them on.
April 25, 2026
Unprompted review
Reply from Savage X Fenty UK
Hi Pam,
Thank you so much for your awesome review! It is wonderful to hear you are happy with your shopping experience with us!
We are especially happy to hear that you like size inclusivity!
From everyday essentials to bold statement pieces, we've got you covered. We love that you're finding many styles to match your vibe, and can't wait to see what you will choose next! 🙂
With love,
Lena
Savage X Fenty Team
Reply from Savage X Fenty UK
Hello, Philip:
Thank you for the review. We're happy to hear that you had a positive experience with our ordering and delivery process. Thank you for recommending us; we appreciate your feedback and invite you to check our benefits - 15% discount on Fenty Beauty + Fenty Skin on the second Tuesday of each month. You will love it!
Best regards,
Alex, Savage X Fenty Team
PLEASE DO NOT BUY FROM THIS COMPANY…
PLEASE DO NOT BUY FROM THIS COMPANY !!!! TOTAL SCAM COMPANY. I bought from this company in good faith and without me knowing they took £49.95 and even set up a direct debit with my bank without my knowledge . After talking to my bank they refunded me and cancelled everything so this would not happen again. Then today another £49.95 was taken out my account from these CON MEN. I never agreed to the subscription and I am so angry they can still take money from me . PLEAE DO NOT BUY FROM
THIS COMPANY , so disgusted !!!!!!!!!!!!!!!!!
April 13, 2026
Unprompted review
Reply from Savage X Fenty UK
Hello, Joanne:
Thank you for the review. We are so incredibly sorry to hear about this experience. We can completely understand your frustration and anger; discovering unexpected charges on your account is deeply upsetting.
Please accept our sincerest apologies for the stress and inconvenience this has caused you. This is certainly not the experience we want for any of our customers, and we take your feedback regarding the subscription and unauthorized charges very seriously.
We would like to investigate this immediately to ensure no further charges occur and to rectify the situation for you. Therefore, we will reach out to you and we invite you to respond. This will allow us to locate your account and work toward a resolution.
Thank you for bringing this to our attention, and we appreciate your patience while we make this right.
Best regards,
Alex, Savage X Fenty Team
THIS IS A SCAM AIMED AT MINORS
THIS IS A SCAM AIMED AT MINORS. My daughter bought 1 item from this company, and at checkout clicked the Terms & Conditions box (without reading the Ts and Cs - who does?). By 'agreeing' to the Ts&Cs she was unwittingly signing up to membership at a monthly charge of GBP 49.95. I am currently engaged in a frank discussion with the company to try and recover my daughter's money. Be wary of unscrupulous scammers like this selling attractive items to minors but once they have your card details they take monthly payments claiming you signed up to their 'membership'
April 13, 2026
Unprompted review
Reply from Savage X Fenty UK
Dear Customer,
Please accept our sincerest apologies for the inconvenience you have experienced. It was truly never our intention for you to feel this way, and we are genuinely sorry that this situation occurred. We understand how frustrating this must be, and we are committed to making things right for you.
To ensure a smooth and quick resolution, we have reached out to you privately to address your concerns. We also invite you to contact us directly via email, live chat, or phone so we can look into the specifics of your situation immediately and provide the support you deserve.
Kind regards,
Dora
Savage X Fenty Team
Scam
Bare in mind that this company was fined for 1.2 million few years ago for breaching consumer rights and they are still doing the same. They stole my bank details from my paypal account and signed me up for a membership for nearly £50 per month when I never provided them any bank details. I have been trying to get a refund for this for over a month now but the whole company is useless and designed to steal from you and to be as clueless and useless as possible
March 11, 2026
Unprompted review
Reply from Savage X Fenty UK
Dear Aleksandra,
Thank you for reaching out to us. We are truly sorry for the confusion regarding your account and the recent charge you noticed. We genuinely understand how frustrating and unsettling it is to see an unexpected deduction from your bank account, and we appreciate you giving us the chance to address this.
It is always our intention to provide clear communication, beginning with a confirmation email upon registration and a subsequent notification when a member joins our Rewards program.
We also strive to ensure all membership details are visible on our website to remain as transparent as possible. We are sincerely sorry that this information was not clear in your experience, as we never want our members to feel caught off guard.
The Rewards membership is designed to be flexible, and by using the option to skip the month, members can enjoy all the associated benefits at no cost. We want to ensure you feel supported in managing these features moving forward.
Please let us know if there is anything else we can do to assist you or if you have further questions. We truly value your patience and look forward to providing you with the seamless, stress-free experience you deserve in the future.
Best wishes,
Dora
Savage X Fenty Team
Fab items and offers
April 11, 2026
Unprompted review
Reply from Savage X Fenty UK
Dear Ali,
Thank you so much for your kind words!
We're thrilled you love our products and that the prices are just right!
Your support truly means the world to us! ❤️
With love,
Lena
Savage X Fenty Team
DO NOT BUY FROM HERE!!!
DO NOT BUY FROM HERE!!!! They will start taking £49.95 from you every month for a subscription they don’t tell you about! And then make it virtually impossible to cancel it. I want my £49.95 back!
Edited *** after a few hours on the online chat and some back and forth they have agreed to refund and cancel the subscription. Just be very careful ordering as it really isn’t clear that they will be signing you up for something or taking money monthly (and quite a bit at that)!
April 4, 2026
Unprompted review
Reply from Savage X Fenty UK
Hello, Sam:
Thank you for the review. We are happy everything was resolved as you wished it to be. We are here for you and every Savage X Fenty customer to help and sort everything out asap.
Best regards,
Alex, Savage X Fenty Team
Reply from Savage X Fenty UK
Hey there!
Thank you for sharing your feedback with SavageX UK! We are super happy to know that you love our Reward Membership offers and deals. Also, it is awesome that you find our website easy to use!
We hope you'll have a lovely day!
Best,
Steve
SavageX Team
The credit system is a scam
The credit system is a scam. They will charge you every month unless you log in between 1-5th of the month and MANUALLY skip. There is no option to cancel. If you are unlucky enough to get charged. The store credit cannot be refunded. If you would like to cancel the subscription, you will lose all your store credit. Do not even try to contact support. I have waited for TWO hours, and two assistants closed my ticket before I had a chance to reply (1 minute after their message was sent). 1 star for support and for a system on which it operates. It is a MONTHLY headache. Would not even recommend it to my worst enemy.
April 6, 2026
Unprompted review
Reply from Savage X Fenty UK
We are truly sorry to hear about your recent experience. Please know that this is not the level of service we strive to provide, and we sincerely regret the frustration this has caused you.
We would like to take a moment to address your concerns and offer some clarification. We have been experiencing a higher volume of enquiries lately, which has unfortunately led to longer wait times than usual, and we sincerely apologise for the delay. Regarding our chat system, we understand that it can feel quite abrupt when it automatically closes due to a lack of real-time response. We genuinely appreciate you bringing this to our attention; your feedback is invaluable to us as we look for ways to improve our support experience.
We also want to clarify how your membership works. You are, of course, free to cancel your membership at any time. Importantly, any credits you have accrued remain on your account, and you are welcome to use them even if you choose to shop as a Guest. We realise there may have been some confusion surrounding this policy, and we hope this helps clear things up for you.
We are eager to look further into your account to ensure your concerns are fully resolved and that you feel heard. When you have a moment, please reach out to us via phone, web chat, WhatsApp, or by sending us a DM on our social channels:
https://help.savagex.com/hc/en-gb
We truly value you as a customer and sincerely hope you will give us another chance to provide you with the positive experience you deserve.
With care,
Lena
Savage X Fenty Team
stay away from vip
I had a very frustrating experience with Savage X Fenty’s VIP membership and would strongly advise others to be cautious.
In 2021, I made multiple attempts to cancel my subscription, but the process was unnecessarily difficult and unclear. This appears to fall short of the Consumer Contracts Regulations 2013, which require cancellation processes to be straightforward and accessible.
During this time, I had built up a balance in VIP credits (money I had paid in). However, I was told this balance could not be refunded. I was also advised that if I logged into my account or contacted customer service with my membership details, I could be automatically resubscribed and charged again.
This left me feeling unable to access or recover my own money without risking further charges. In my view, this raises serious concerns under the Consumer Rights Act 2015, which requires contract terms to be fair and transparent. Preventing a customer from accessing prepaid funds in these circumstances may constitute an unfair term.
Additionally, being discouraged from logging in or contacting support due to the risk of being charged again could be considered a misleading or coercive practice under the Consumer Protection from Unfair Trading Regulations 2008.
I am currently in contact with customer support and still awaiting a response from an agent, as I continue to pursue a refund of the remaining balance.
Overall, I believe these practices fall below what UK consumers are legally entitled to expect in terms of fairness and transparency. I would urge the company to review its policies, and I encourage others to fully understand the risks of the VIP model before signing up.
April 2, 2026
Unprompted review
Reply from Savage X Fenty UK
Dear C. Thomas,
Thank you for taking the time to share your honest feedback with us. We sincerely appreciate you providing this insight into your experience, as it is vital in helping us improve our services and ensure a more positive atmosphere for all our customers.
Please accept our deepest apologies for the frustration you experienced with our business model. It is never our intention to leave our customers feeling misled or confused, as we truly strive to provide a seamless and transparent shopping experience through our Rewards Membership.
We want to ensure you feel empowered regarding your account, and we would like to gently remind you that the membership is entirely optional and can be adjusted or canceled at any time based on your preferences.
Furthermore, we are truly sorry that you did not feel adequately supported when first trying to resolve this matter. We are glad to hear you are connecting with one of our agents, as we are always here to listen and assist with any concerns you may have.
We genuinely hope for a smooth resolution to this situation and look forward to the opportunity to regain your trust in the future.
Kind regards,
Dora
Savage X Fenty Team
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