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SB COMPUTERS - We sell computers and components to the public and trade in the UK via our retail outlet in Long Eaton, Nottingham.
88 Wilsthorpe Road, NG10 3JZ, Notts, United Kingdom
Three years after my first review and have visited the store many times.
Still a wonderful service...feels like friends rather than shop staff.
Great knowledge of anything Computers.
Better than online because you talk to real people in a real place with full warranty back-up.
Long time customer staff very helpful good prices.
Reply from S B Computers
great review, many thanks.
Prompt, courteous repair service, doing more than I expected for a very modest price. Thank you very much.
This place is great, SB helped me with diagnosing my hardware issues on multiple occasions and saved me a lot of headache.
Friendly knowledgeable staff!
Great disabled access too - which is really useful if you are carrying in a heavy tower pc in for inspection, I literally hit the large 'open door' button with my behind :)
Hopefully I don't have any hardware issues again, but if i do i am coming back to SB!
FYI I also wrote this review on google :)
-Daniel
Reply from S B Computers
Thank you very much Daniel
Took my Son's PC in with an issue which they resolved quickly and advised on upgrade path and costs.
They have a large & well stocked shop with pretty much everything you could ever need for your PC.
Good friendly service and reasonable prices.
Recommended!
The staff are very friendly. I was served by Gage who was very helpful and very efficient . I would recommend taking your computer there.
Karen
This is the second time I have visited and come away dissatisfied. I arrived at opening time with my PC and with no other customers present to ask about an internet speed problem. The staff gave the impression that they did not want the job as they were eating breakfast and my problem was almost certainly an isp problem. They refused to look at the PC and did not want to have their breakfast disturbed suggested I book it in for a 2 day turnaround which was unacceptable to me. I was hoping for a degree of service that I had received several times before but this was not going to happen. They seem to take delight in not having to deal with 'another customer'.
I would not employ them in my business.
My feedback was genuine and was how I felt after the visit. My impression of the visit was not good and as a result I should have left a 1 star rating but as I have had good visits previously I left a three star rating.
My PC problem has now been resolved by taking it to a business who treated the repair in a professional way and a timely manner.
Reply from S B Computers
I am sorry we could not help on this occasion, we are more than happy to look at your computer for you at any point in the future. We guarantee a 48 hour turnaround but we usually finish the job before this time. I have spoken to my member of staff and he did offer to take a look at the computer but we do have other work that needs to be completed for other customers so we can not just stop all the other jobs to look at your computer. My technician has just returned today form a 2 week sick leave due to a hospital operation so we are very busy. I do hope you understand. Regarding him eating his breakfast I checked out security CCV footage and it shows you entering the store straight after another member of staff was let into the building at 8.56am before we were open for business. To leave comments that he was refused to look at the computer is simply untrue. We do try to offer high levels of service but it would be appreciate if you visited during business hours when he will not be eating his breakfast.
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