State Bank of India Reviews 

491
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, most reviewers were let down by their experience overall. Visitors frequently complain about painfully slow service, extremely rude staff members, and unhelpful customer support agents who completely fail to resolve basic banking issues. People also struggle with frustrating technical errors, broken net banking applications, and outdated online platforms that constantly go down during urgent transactions. Some reviewers were happy with the polite, welcoming, and professional assistance provided by specific staff members during their regular branch visits. Customers occasionally mention dedicated branch managers who go out of their way to offer exceptional service, patient guidance, and effective problem solving. These helpful individuals manage to deliver positive experiences despite the broader system flaws.

What people talk about most

Staff

Reviewers highlight negative aspects of staff, frequently describing employees as rude, unprofessional, and... See more

Service

People report negative experiences with service, expressing widespread frustration over extremely slow branch... See more

Customer service

Consumers find customer service to be extremely disappointing, highlighting widespread unprofessionalism and... See more

Payment

Reviewers highlight negative aspects of payment, expressing widespread frustration and dissatisfaction.... See more

Website

Clients share negative opinions on website, highlighting numerous technical failures and persistent server... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Totally disgusting service. Don't take a chance. Go with other banking network. From top to bottom all just taking salary because it's a part of indian government system, have permanent Job do... See more

Rated 1 out of 5 stars

Absolutely worst service ever! SBI Bank is a complete disaster. It looks like only ONE person is working while everyone else is just sitting around doing nothing. The service is painfully slow, staff... See more

Rated 1 out of 5 stars

I have tried to contact support multiple times and nothing. The issue is that I am receiving multiple emails from them about payments, deposits, withdrawals made by someone named Mr. MOIDY. I think it... See more

Rated 1 out of 5 stars

Govt should close public sector banks like SBI which is a huge liability on country. The so called Sarkari banks have no sense, no functioning, no customer support, crippled IT systems with incorrect... See more


Company details

  1. Bank
  2. Financial Institution

Information provided by various external sources

Official SBI. Product|Service updates & tips. Disclaimer: SBI shall bear no responsibility for confidentiality of information shared with SBI through Twitter.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

491 reviews

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No history of asking for reviews

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1.4

All reviews

(491)

117 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not bank with them

Do not bank with them , especially for NRI banking .Extremely poor and useless customer service. Half of their numbers doesn’t even work and whoever is supposed to respond, doesn’t . In order to renew or collect ATM card , being a NRI customer,they expect you to you come and collect it from home branch , or send a relative . Honestly, can’t understand which era are we living in . And the ,useless customer service agents , only have one answer , “ sorry ma’am we don’t have an option for that “ .

February 3, 2026
Unprompted review
Rated 2 out of 5 stars

FDs should be in chronological order…

FDs should be in chronological order with their maturity date and when a fd is getting matured should be visible in the outside card. So irritating to check one by one to check which one is getting matured. Why they are not in order. So poor

January 31, 2026
Unprompted review
Rated 1 out of 5 stars

After providing password

After providing password, the page throws "Technical Error. Error Occurred. Please try later!".
Page Name : SSO page in cdnweb onlineyono page

The SBI internet banking user experience is very worst. I dont know how management allowed to migrate to this new web portal?

Look like, this portal is developed by school students.

January 28, 2026
Unprompted review
Rated 1 out of 5 stars

Very poor net banking

Very poor net banking. Complaints procedure simply does not work so SBI staff are blissfully unaware of how bad it is.

January 20, 2026
Unprompted review
Rated 1 out of 5 stars

I never recommend this bank

I have anaccount since 20 years,in this bank unfortunately i had inform them about my husband ' death after that they blocked my husband 's account.Since 3 months they are making me run up and down to the bank for to transfer the balance from my husband's account to mine .plz whoever can help me do needful.Its really painful and hrting for a widow.Its has become a nightmare for me a MSG or a call from bank.I understand they require the needful documents but there a limit for everything,to give back our money they are mentally torturing me since 3 months.

January 17, 2026
Unprompted review
Rated 1 out of 5 stars

The service is extremely poor and…

The service is extremely poor and disappointing. None of the work is done on time, and there is no proper or structured response from the staff. The overall management feels careless and unprofessional. The facilities provided are very bad and outdated, making the entire experience frustrating. Due to such inefficient service and useless facilities, this place deserves the worst possible rating.

January 7, 2026
Unprompted review
Rated 1 out of 5 stars

My mother’s pension has been stuck for…

My mother’s pension has been stuck for several years because my late father—an ex-retired auditor of SBI—has not been removed from the account, despite multiple submissions of required documents and repeated follow-ups.
My mother is over 80 years old and is extremely distressed by this prolonged delay. We are unsure whom to escalate this matter to for urgent closure.

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

Worst Customer Service Ever experienced

I’ve used banks worldwide, but SBI stands alone in its incompetence. The staff is unwilling to use common sense, preferring to parrot scripts rather than actually help. They seem to forget that customers pay their salaries. A complete waste of time driven by what appears to be a culture of political cronyism and management failure.
This systemic inefficiency is a direct reflection of poor leadership and a total disregard for the customers who sustain them.
Save yourself the frustration and take your business elsewhere.

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

A normal cash deposit take half an hour…

A normal cash deposit take half an hour n more sometimes that is now easily be done from machine in various other banks.
The staff working at the counter are relatively very slow.
The bank should effectively make use of the availability of the technology. By making it a compulsion for taking a token and waiting is uter waste of time.
Kindly take some serious action by also keeping a machine for deposit and other purpose under possible circumstances.

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

Th • How Not to Redesign a Banking App e new YONO SBI app is a textbook


The new YONO SBI app is a textbook example of how not to redesign a banking app. It is slow, confusing, and anything but user-friendly. Basic tasks that used to take seconds now require endless taps, failed loads, and guesswork.

The interface feels cluttered and poorly thought out, with important features buried under unnecessary menus. Frequent glitches, login issues, and crashes make it nearly impossible to rely on the app for everyday banking. For a bank as large as SBI, this level of digital incompetence is frankly embarrassing.

Instead of making customers’ lives easier, this update has made banking stressful and time-consuming. Clearly, this app was released without adequate testing or consideration for real users. SBI seriously needs to listen to customer feedback and fix this mess—because right now, the app is more of a problem than a solution.

January 1, 2026
Unprompted review

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