I was really disappointed with my experience ordering from Scandiborn. The website made the ordering process tricky, kept timing me out, and what was particularly frustrating was that I only found... See more
Company replied
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See what reviewers are saying
Received an item and didn’t realise faulty until 2 months later due to being birthday present. Sent over videos & pictures of the fault & Nicola was more than helpful & offered a replacement or refund... See more
Company replied
Brilliant customer service after receiving a faulty item, Nicola couldn't have done more to resolve the issue so quickly for us. Despite not being able to replace the exact item Nicola was able to o... See more
Company replied
We received a gift card when our son was born and kept it for two years to purchase some items for when he was older. It turns out there was a usage period that we were not informed about by the purch... See more
Company replied
Company details
- Baby Store
- Bedroom Furniture Store
- Children's Furniture Store
- Children's Toys Store
- Furniture Accessories Supplier
- Furniture Store
Written by the company
Scandiborn is a store specialising in luxury, Modern, Scandinavian Nursery decor and Children’s Furniture. Back in 2015 we were living in the beautiful Peak District, excited to be expecting our first child. We began the search for beautiful Scandinavian inspired nursery decor and baby accessories for our new arrival. But we struggled to source the products we dreamed of for our family.... a little idea was born along with our son Harry - the inspiration behind our brand. Today, we are truly proud of the inspiring marketplace we have created. Bringing together a trusted community of carefully sourced unique brands and artisans. From pregnancy essentials, beautiful baby wares, wooden toys and stunning home interiors. Our one stop shopping destination offers eco conscious pieces in captivating designs, all with a fun, Nordic spirit. Perfectly suited to meet the needs of busy modern lifestyles.
Contact info
United Kingdom
- 03451 20 22 24
- hello@scandiborn.co.uk
- www.scandiborn.co.uk
4.1
Great
945 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought a lovely night light
I bought a lovely night light, which has been perfect. Sadly the cable stopped working, so I emailed to get some advice, they offered to send out a brand new light!!! Which I can also use the cable in my existing light, such a lovely service & company. No more nightmares for my daughter 😃
May 29, 2024
Unprompted review
Reply from Scandibørn
Hi Eloise,
Thank you so much for your 5* star review! I am happy to hear the team could resolve the issue for you. I will be sharing your lovely feedback with the team :)
Kind regards,
Keeley
Great customer service from Nicola
May 24, 2024
Unprompted review
Reply from Scandibørn
Hi Khadja, Thank you for taking the time to leave lovely feedback for Nicola. I will share this with her & the team :)
Kind regards,
Keeley
Excellent service
I had a few issues with delivery but it was sorted promptly. Great customer service and absolutely lovely toys. Very happy, thank you!
May 22, 2024
Unprompted review
Reply from Scandibørn
Hi Machaela, Thank you so much for your 5* review! I'm so happy to hear that Nicola was able to resolve the issue quickly for you :). I will share your lovely feedback with the team.
Kind regards,
Keeley
Fantastic customer service as ever from…
Fantastic customer service as ever from Scandiborn. Nicola was great at resolving my issue very quickly
May 21, 2024
Unprompted review
Reply from Scandibørn
Thank you so much for your kind review for my colleague Nicola. I am so happy to hear your issue was resolved so quickly.
Thank you
Nicola
Made an on line purchase Sunday…
Made an on line purchase Sunday evening. As the item was not wanted
I sent an email to cancel the order.
Without any hesitation the order was cancelled, full refund made and notified by email first thing Monday morning.
Excellent customer service!
May 20, 2024
Unprompted review
Reply from Scandibørn
Thank you so much for your 5* review Mary. I am so happy to hear we was able to sort this for you so quickly and efficiently.
Thank you,
Nicola
The customer service is fantastic
The customer service is fantastic, so quick to respond and sort out problems, I had a really positive experience and would whole heartedly recommend this company. thank you
May 17, 2024
Unprompted review
Reply from Scandibørn
Wow! Thank you so much for your 5* review Joanna. It is so lovely to hear how happy our aftercare customer service is :) We hope you can recommend us to all your friends and family :)
Thank you
Nicola
Beautiful goods and faultless customer service
Fabulous customer service from start to finish. Ordered 3 baby toys, 2 of which are absolutely gorgeous. Good quality and stunning design. Unfortunately 1 item was damaged in transit but customer service responded to my email the very next day and sorted the issue promptly. Also delivered within 2 working days. Would definitely order with this company again 😊
May 14, 2024
Unprompted review
Reply from Scandibørn
Hi Karron,
Thank you so much for your 5* review and your lovely comments about our customer service team, I am going to share this with them to have a read :)
Kind Regards,
Nicola
I bought all my sons toy here! Always go to place for my sons stuff
I bought all my sons toy from here! Amazing customer service, super fast reply!! The best experience ever! Every time when I need something for my son, I always search it on scandibon first!! My always go to place!
Thank you guys!
May 4, 2024
Unprompted review
Reply from Scandibørn
Thank you so much for your lovely review. I love that we are the first website you go to for your son :)
Kind Regards,
Nicola
Excellent customer service
My experience with Scandiborn was fantastic! I ordered my items one day and received it by 1 pm the next day without having had to pay extra for speedy shipping, so that was awesome. Unfortunately, I had an issue with an item I received. I got in touch with Scandiborn and they were both fast and generous in their rectifying of the problem. Just on the basis of this one encounter I would shop from here more. Thank you so much
May 3, 2024
Unprompted review
Reply from Scandibørn
Thank you so much for your kind review. I am sorry you had a problem with your order but very happy to hear this was sorted for so quickly. We look forward to you shopping with us in the future.
Kind Regards
Nicola
Amazing service and couldn't ask for…
Amazing service and couldn't ask for any better, great communication as I had a problem with delivery due to DPD and it was rearranged and sorted immediately without any problems. Thank you, my daughter has loved the wooden toys and will enjoy playing with her new presents for her birthday next week.
April 30, 2024
Unprompted review
Reply from Scandibørn
Thank you Amy, this is so nice to read how your Daughter is enjoying your toys.
-Amy.
Had a few problems with the order but…
Had a few problems with the order but Charlotte from customer service was great in getting everything sorted out for me.
April 26, 2024
Unprompted review
Reply from Scandibørn
Thank you for taking time to review our service, I will share this review with Charlotte and the rest of the team.
-Amy.
excellent customer service
I ordered something I struggled to put together - when I contacted Scandiborn they immediately sent the item again, but I had the same problem and they then issued a refund. I’ve never received such excellent customer service - quick responses and resolution to the issue. Would definitely purchase from scandiborn again.
April 26, 2024
Unprompted review
Reply from Scandibørn
Thank you Kit, how lovely to read.
-Amy.
Super quick and helpful
I ordered a Little Dutch walker and one of the images was wrong on it. Nicola from Scandiborn emailed me back super quickly after I filled in a contact form on the website. I sent over the barcode she requested and before I knew it a new walker was on the way to me! Can’t wait to put it all together for my little boy to play with. Very happy with the service and will 100% continue to be a frequent customer.
April 25, 2024
Unprompted review
Reply from Scandibørn
Thank you Sara for taking the time to review us, we can't wait for you to shop with us again.
-Amy.
Really great customer service
Really great customer service. My item broke and customer service were so quick and replaced the product no questions asked really fast. They don’t have my product any more so even gave me a more expensive replacement . Very happy!
April 19, 2024
Unprompted review
Reply from Scandibørn
Thank you Katy, its great to read we resolved your query.
-Amy.
One of my favourite places to buy from!
One of my favourite places to buy from. I made an error with my last order and they corrected it within hours for me.
April 19, 2024
Unprompted review
Reply from Scandibørn
Thank you Ryan, we love we are your go to place :)
-Amy.
Efficient service
I had a very quick response from Nicola- very good service- Thanks
April 18, 2024
Unprompted review
Reply from Scandibørn
Thank you Helen, I will share your review with Nic and the rest of our customer service team.
-Amy.
Excellent customer service
Excellent customer service. A fault with the order was on the suppliers end- not scandiborn- but resolved very rapidly nonetheless with a replacement item sent out next day delivery. Cannot fault the service
April 17, 2024
Unprompted review
Reply from Scandibørn
Thank you Zakk for taking the time to review our service, we hope you shop with us again soon.
-Amy.
Fantastic service
Fantastic service! Bought a product that was flawed, but only noticed 5 months later once we opened it. A replacement was sent straight away. Thank you!
April 15, 2024
Unprompted review
Reply from Scandibørn
Thank you for taking the time to review us.
-Amy.
Excellent customer service
Excellent customer service (and beautiful products as always). Our recent order was missing an item when delivered, I contacted the customer care team and they launched an investigation there side and sent the missing item out to me on next day delivery. Friendly, efficient and very helpful service!
April 12, 2024
Unprompted review
Reply from Scandibørn
Thank you Hannah, we aim to please.
-Amy.
Fantastic customer service
Fantastic customer service. Very fast response and rectified an issue with an item very quickly! Will certainly be buying from Scandiborn again.
April 11, 2024
Unprompted review
Reply from Scandibørn
Thank you Henrietta, we can't wait for you to shop with us again :)
-Amy.
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