Scaramanga Reviews 

515
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Came across the Scaramanga website by accident. I've been trying to buy a small antique bedroom chest/box for some time and saw that they had an excellent selection available. Despite being wary of su... See more

Company replied

Rated 5 out of 5 stars

If you are looking for something special that will last, then Scaramanga is the place to buy. From bags, to airpod keyrings, to monogrammed wallets all made from the finest and uniquely grained leathe... See more

Company replied

Rated 5 out of 5 stars

I own eleven bags and countless small leather goods from Scaramanga, and my collection keeps growing. Why? Excellent customer service, beautiful items which are made to last and look even better as... See more

Company replied

Rated 1 out of 5 stars

Purchased a small Kadai Fire Bowl, expected dents, rust and repairs as part of it's character, but did not expect holes. The slightest pressure and you could easily push your finger through an area of... See more

Company replied

Company details

  1. Bags and Luggage Store
  2. Fashion Accessories Store
  3. Interior Designer
  4. Leather Goods Store

Information provided by various external sources

Scaramanga was founded in June 2006 by Carl Morenikeji when he came across on old iconic vintage leather satchel whilst travelling in India. Inspired by the style and quality, he sought out artisans who would use the traditional methods and tools to recreate modern leather satchels. Additionally, he started sourcing vintage furniture and thus Scaramanga became what it is today; a lifestyle brand handcrafting classic leather bags and supplying unique vintage furniture. Although only a small team, Scaramanga currently have 2 large warehouses and a store open to the public in Fife, which you are welcome to visit at any time. Although only a small team we are all passionate about our products and were delighted to receive the Retail Business of the Year award in 2013.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

515 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(515)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Going the extra mile

I wanted a particular poster (to suit the recipient's interests) and requested this on the order form. I subsequently received a phone call from customer service to confirm this detail. I then received a second call to confirm that colleagues in the supply department had checked to make sure that that particular poster was still available (there was only one of each poster). Good customer service. Poster was just as described, thanks. Delivery was good too.

December 15, 2020
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Reply from Scaramanga

Thank you very much for your lovely review Judith, we are so pleased that you are happy with your poster!

Rated 4 out of 5 stars

Great product well made

Great product well made, really pleased with service and will buy from them again.

December 13, 2020
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Reply from Scaramanga

Thank you very much for your lovely review Jason!

Rated 1 out of 5 stars

I ordered leather cable organisers…

I ordered leather cable organisers which came as a pack of 4. When they arrived but the second largest had a very obvious score indented into the leather a deep man made score in two straight lines. Despite contacting them asking for an exchange with a photo as it’s a Christmas gift they replied saying ‘it was meant to look that way’ ‘it was the way the leather is’ ?? with instructions on how I should fix it. While refusing to accept it was damaged. I did try to fix it myself and continued to tell you it hadn’t worked but unfortunately you weren’t interested in helping with this clearly faulty item. Very disappointed in both the product and poor customer service.

*I’ve read your reply and it just shows how arrogant you are. Your product is faulty and for the record the cable organiser I asked to change was Not personalised. You obviously think it’s acceptable to gift someone an already damaged product. Disgusting! *

December 9, 2020
Unprompted review
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Reply from Scaramanga

Hello Jacqui,

Thank you very much for your review. My apologies for your frustration. As discussed previously, we have assessed the image that you sent and a small scratch/mark such as this is not a fault. Our leather is naturally tanned and not dyed, which results in it picking up small scratches and marks. We think this adds to the uniqueness of our products. We have offered advice on how to remove a small mark like this, if you would like to. Through use, our pieces will darken due to the natural oils in our skin, which helps fade lines and marks too. As your item was personalised, we are unable to accept a return. Please let me know if I can help you any further.

Kind regards,
Georgia Porteous
Operations Manager

Rated 5 out of 5 stars

Great service from a friendly team

Great service from a friendly team, we're delighted with our club fender

November 30, 2020
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Reply from Scaramanga

Thank you very much for your lovely review David, we're so pleased that you love your fender!

Rated 5 out of 5 stars

You smashed it Scaramanga

I love visiting Scaramanga, there are always lovely things to buy in fabulous colours and the quality is excellent. Everything is excellent value for money and packaging and delivery too notch.

November 25, 2020
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Reply from Scaramanga

Thank you very much for your review Carol, we are so pleased that you love our products!

Rated 5 out of 5 stars

Product just like the image

Product just like the image. Excellent customer service and very quick delivery! Precise info on the heritage of the item. Came in protective packaging to prevent no damages. Really authentic and one of a kind pieces. Deffo will be ordering from here again in the future.

November 18, 2020
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Reply from Scaramanga

Thank you very much for your lovely review Claire, we are so pleased that you are happy with your memory chest!

Rated 5 out of 5 stars

I was looking for a reasonably priced…

I was looking for a reasonably priced wooden chest to store sentimental items and serve as a piece of good looking furniture. The chest arrived in good time, was well packaged and was accurate to it's online description. I am very pleased with all aspects of this purchase. Thank you

November 7, 2020
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Reply from Scaramanga

Thank you very much for your lovely review Pamela!

Rated 5 out of 5 stars

Lots of choice

I saw an item from Scaramanga in a magazine and thought they might have the sort of little cupboard I was looking for. There was a lot of choice on the website, which was easy to use. There was a range of suitable items at different price points. The photos and descriptions were helpful and accurate. I liked the fact that things had been ethically sourced. The item arrived on time and was well packaged. The cupboard looks great in my living room and I saw several other items that would look great with it now I’ve got it. It’s nice to buy something for the home now we can’t get out so much.

October 17, 2020
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Reply from Scaramanga

Thank you so much for your lovely review. we are so pleased that you like your cupboard!

Rated 5 out of 5 stars

Five stars for sure

I am very happy with my new large leather backpack. I received in on time and I got exactly what I expected from the product description and pictures on the website - a stylish product made with quality materials. I really appreciated the personal touches to the order - not just to the bag itself, but there is a surprising amount of attention to detail to the packaging, too. The customer service was great, many thanks to Kelly for her help and patience. I recommend it to everyone who is looking for a quality product. Great value for the money. Wish you the best from Hungary!

September 15, 2020
Unprompted review
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Reply from Scaramanga

Thank you very much for your lovely review Balázs, we are so pleased that you are happy with your backpack and our service!

Rated 1 out of 5 stars

Ordered a sale item

Ordered a sale item, got confirmation email and email saying it had been dispatched, only to be told 2 days later that it was no longer on stock. It is unacceptable when companies take payment for items they don’t have in stock - they need to improve their systems.

August 31, 2020
Unprompted review
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Reply from Scaramanga

Hello Darren, my sincerest apologies that this issue has happened. We are a small company and have to manually change our stock on our website. As you ordered over the weekend, we don't process our sales to adjust our stock until Monday. We didn't realise that we had run out of stock of these cases and processed an address label (which sets your order to "Dispatched" automatically). Your order was refunded as soon as we realised we were out of stock. My apologies for this human error again and please be reassured that your feedback will be taken on board to improve our procedures for future customers. Kind regards, Georgia Porteous, Operations Manager.

Rated 5 out of 5 stars

Beautiful Vintage Jewellery Box

I have just bought a very beautiful vintage wooden Jewellery Box from Scaramanga. It arrived quickly and very well packed. It is very solid and the wood has a lovely shine to it. I could not be more pleased! Thank you.

August 24, 2020
Unprompted review
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Reply from Scaramanga

Thank you very much for your kind review Amanda, we are so pleased that you are happy with your jewellery box!

Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase, easy to use website and prompt delivery

August 18, 2020
Unprompted review
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Reply from Scaramanga

Thank you very much for your lovely review Sara!

Rated 5 out of 5 stars

Order arrived quickly

Order arrived quickly. Pleased with the quality and will definitely shop with Scaramanga again.

August 12, 2020
Unprompted review
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Reply from Scaramanga

Thank you very much for your lovely review Andrew!

Rated 5 out of 5 stars

Great products

Great original & different products great communication & friendly efficient staff highly recommended

June 8, 2020
Unprompted review
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Reply from Scaramanga

Thank you very much for your lovely review!

Rated 5 out of 5 stars

Printers tray

I finally managed to find a printers tray in the size and budget I wanted! Lovely product and great value, arrived swiftly and packaged with care! I also can't believe I've found a company who read the order comments before they package and post! I will definitely be ordering from you again, thank you

June 4, 2020
Unprompted review
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Reply from Scaramanga

Thank you very much for your kind review Amy, we're so pleased that you love your printer's tray and look forward to you ordering from us again in the future!

Rated 5 out of 5 stars

Great cabinet

Great cabinet, excellent and quick service - cupboard was beautifully packed (thank you Graeme). Highly recommended

August 7, 2019
Unprompted review
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Reply from Scaramanga

Thank you very much for your lovely review Lisa, we're so pleased that you're happy with your cabinet!

Rated 5 out of 5 stars

Fantastic company with great products…

Fantastic company with great products and customer service. I've bought a few products from Scaramanga now and have never been disappointed. Customer service is also fantastic. Would highly recommend!

July 31, 2019
Unprompted review
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Reply from Scaramanga

Thank you very much for your lovely review Lisa, we are so pleased to hear that you're happy with your purchases and with our service!

Rated 5 out of 5 stars

Fabulous

Called in to Cupar shop on our travels couldn't leave without another bag now I own 6 and 2 purses. Don't doubt the quality of this company the bags are well made and wear well the older the better x thank you

May 19, 2019
Unprompted review
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Reply from Scaramanga

Thank you very much for your lovely review Ceri, we're so pleased you're happy with our products!

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