Scarlet Reviews 

Het is Goedkoop maar de service is Hele goed.

Really bad internet if i go 3 meters away from the internet box i get 1 bar really bad internet would not use or buy

Nothing to complain by the service and the report quality/price. However the customer service is a real disaster. Difficult to reach and every single time it feels like having (sorry to say so) a disturbed person on the other side of the phone line. Bottom line. I have a trio package ( tv, internet and mobile). Now I want to integrate/migrate towards fiber in the package. After a hard time of trying to explain and 03 minutes of hummings and undefined sounds by the cs operator, he states that 'it's not possible cause I'm already a customer. ' Unless I'm subject of a kind of prankshow it was a ridiculous experienc.

I sent an email to get help and they never responded (after one week), so I called in French (I am English speaking) and the rude woman on the phone told me not to call if I can't speak French, She didn't even TRY to understand me even though I had no issues any of the other times I called and spoke in French. Such closed-minded and pretentious people should not be working in customer service.

Coupure intempestives , redemarage de la box a n'importe quel moment
, enregistrement qui bloque et impossible de voir la fin.

Is in orde geen problemen

Dear customer team,

I am furious.
it has been more than 2 weeks that I changed from Proximus (WIFI) to scarlet and from orange (gsm) to scarlet.
These 2 weeks have been terrible for me.
The WIFI was activated after 4 days, after many many calls.
I usually work from home and because I didn't have internet I had to pay to work in a co-working place.
Concerning my phone , after weeks, I didn't receive the SIM card yet. I have been calling you everyday and said that they sent the sim card (..you should receive it in 2 days().
Now I called and one of the customer assistant said: ''oh that's strange, no one sent the SIM card''.
This has caused me many problems, I lost a few clients and I had to pay extra to have internet.

this is absolute NOT PROFESSIONAL

Mobile Vikings even cheaper 👎 👎👎👎👎. its my rating. An professional. The worst intent provider. Slow connection. Bad customer support. Going down the hill with non supporting customers service. Not worth the money. 👇👇👇👇👇

I'm client.no 50012531 with scarlet over 10y. The most an supportive client serving. None helpful. Like your bagging them for directions. But who give f.uck 😕😕. Glad to stop with scarlet. Bad mouth customer service. Cheap price. bad response. 💩💩S.hit 💩💩🤮🤮🤮help and support. 🤮🤮🤮

They have become the most expensive cell phone provider of Belgium as of 2024:

Scarlet.be 6GB/13euro(cherry) of 13GB/18 euro (hot)
Mobilevikings.be 15GB/15euro of 30GB/20 euro per maand (proximus)
youfone.Be 20GB/14 euro of 40GB/20 euro (proximus)
Base.be 30GB/16 euro of 80GB/23 euro per maand (BASE)
lycamobile.be 20GB/15 euro of 100GB:30 euro per maand (BASE)
Heytelecom.be 40GB/10 euro of 160GB/20 euro per maand (orange)
Orange.be 50GB/18 euro of 100GB/20 euro per maand (orange)

ON top of that the optional 5GB package (8 euro) for cherry makes no sense, as it would give 11GB for 18 euro. basicly you would have to pay the same price "hot" but you would have less Gigabytes and no unlimitted calls

On December 19 we decided on Scarlet, supposedly on January 17 the technician comes for the installation. We have been without internet for almost a month and yesterday they sent us a msg that the appointment was changed to February 8, it is so frustrating how little seriousness I changed all my plans for the installation of the technician and they change the appointment without caring about the consequences I am super sorry for hiring these unserious people

Terrible service. Impossible to get correct answers or even to change providers. They still send us invoices, even after confirmation of our contract cancellation.

I ordered Scarlet internet and made an appointment for 2nd of January 2024 to have it installed since the apartment does not have a phone connector. I called their hotline and told them about this problem before ordering the service. I was told to not worry, as the technician will install the connector. As they told me, they could see in their database that the house is connected to the copper broadband network. It didn't need to be hooked to the network in the street.

The technician came, looked around the apartment for the connector even with me telling there is none (not an issue). We then went to the entry hall right next to my apartment where all lines come in from the street are spread throughout the house. The connection box for the phone network was identified by the technician, and I was told an electrician had to come and connect my apartment to this box. The technician then left.

The e-mail I received from scarlet, however, states the following: "What exactly will the technician do? [...] He will check your current cabling and - if necessary - lay new cables (this is free of charge, provided that the new cabling does not need to be longer than 20 m and it is not necessary to drill through a floor or ceiling)."

The box, where the telephone line enters the building is on a wall shared with my apartment, so no 20 m of cable and no drilling through floor or ceiling necessary.

My wife and I wasted a vacation day for this. Thank you for nothing. Abysmal service!

pls fix ur network, i get high average ping

If I could I would rate this a 0, a -10000000 wouldn’t even compare. You call for help but the can’t even help you with something super simple. I had a numerous setbacks because of this company. First you make an account so they can sent the payment to you, but weirdly my email is not even in the system or my phone number. So how can I pay if you don’t send me the right info. So I called to ask if you can send me the payment to my email, so I can pay the amount. We have to wait because they have to make a ticket but you call after a day after they say “ it will be fixed in a few days”. Right after a few days you cut off my internet because I didn’t pay. It’s not that I didn’t want to but I couldn’t login to the system because It couldn’t find my email or my phone number. What company works like that. Please don’t sign with them, if you call you get robot like people that don’t have feelings or understand the frustration behind al this, they don’t even fix the problem. I called a few times but never had 1 person that helped…. This company is really cheap but this is no service. So don’t expect anything.

I wish I could leave zero stars
These cards are horrible! The website and the app are horrible!
I have spent probably 6 full hours trying to register these cards in every different way available to me…iPad phone laptop…every one of them hits a road block and won’t complete the process…there is no option to speak to a person or send an email I finally spoke with someone at Walgreens who informed me the way to speak to a person was to lie and say that your card was lost or stolen….well that worked! But the end result was that my cards do work now but only for online or in store purchases and my only option was to try again to register online, which doesn’t work!
Ridiculous product ridiculous service…should have a lawsuit filed against them!

This Internet company is absolutely incompetent, their customer service is terrible. They never follow up on a complaint and in the whole company no one seems to be able to communicate “in English” when you have a problem or want to make a complaint.
Living in the centre of Antwerpen, I would strongly advise anyone to choose a better company! That being any company other than this one. Internet connection is either really bad or none existent. Very disappointing experience as a customer