Scarlet Reviews 

J'ais un tres bond service de la part de Vos employers .

Informatie over de internationale gebeurtenissen

😊Super scarlet belgium

I have been a customer since 2014.

Scarlet will be mess your life up if u just moved to your new home and especially if you have kids.

Had to wait more than a month for internet which i never got.

Everyday excuses that they have to reschedule appointment because they have a technical issue. Like you for real?

Please for your own, pay €5 to 10€ more to get a trusted, convenient internet provider. Mtchew

A huge THANK YOU to you for the creative solutions and persistence in providing good internet services for an affordable pricing. It might sound over the top, but it's truly life changing for us. Especially given the COVID-19 situation where I'm 100% work from home now and my kids are online during the day for school, too. Thanks, again! And congratulations in your 30 year anniversary.

Bonne expérience.
Mais je trouve 4gb de upload et 50gb de Download beaucoup trop lent. Je pense que en 2022 10gb de upload et 100gb de download serait plus convenable.

Ordered the Loco internet to my new apartment in Brussels 1000 on September 2. I had an appointment with the technician on the 13th but no one showed up. I had to call them, and apparently the technician wrote in my file that an intervention from Proximus was needed. Today I called them again and all they could offer me was a new appointment with a technician on September 28. They could not see anything wrong or that an intervention was needed. How would the technician know without having visited my apartment anyways? Is it really supposed to take a whole month to get internet?!?!

Spijtig dat we national geographics niet kunnen zienj

The cheapest option available for mobile, which is why I switched, but the customer service is badly organized (you never get the same person twice, can't reply to emails about unfinished problems, they don't know about prior communications, etc.) and misinformed to boot. On two occasions I was given wrong information by the customer service, which is why it took a month for the transfer of my number to be completed.

I have been a client for 3 years now and everything had gone relatively well. But now I moved out and they have been a complete mess! First they came to install internet in my new place, and they didn't do it properly so I don't have internet for one week now. A technician was supposed to come today again to fix the problem, but after a strange call from them asking me to confirm an appointment for the 15th of September (?) I called to double-check if the appointment was confirmed for today (though I had called yesterday and they said it was confirmed), and they said they made a mistake and they had made the appointment for my old address, and they couldn't change it. So now they are offering me an appointment only for the 15th (and I won't be in town!), which means that I won't have internet for at least 15 days because they made two mistakes (poor installation and messing up with addresses) - a service I'm paying for! This is really sh&tty customer service. I work from home and this really affects me.

I am with Scarlet is more then 10 year. I am satisfied. Is also good price. Thank you.

I contracted the service on the 15 July, by the 29th of August and there no internet service has been installed at all. To explain things better, to install the Internet Is necessary to make a connection to the network as my current house was recently renovated and hasn’t any. Scarlet’s workers came ( or Proximus as they work together to do new connections) but they did nothing. They said had not find the connection’s map of my neighbourhood and didn’t want to look for the cable under the pavement and they left saying they would come back the week after. But when I called Scarlet client services to check when the workers would come back exactly, Scarlet had no idea the connection was still missing! So far, I have not received a new appointment for the service to be installed. I called them once more today 31th of August and was told to keep waiting as they have no idea when a time slot will be available to come to my place do the necessary. So I maintain that Scarlet has not honored the contract and after two months I have no internet service and there is not even a date to get it installed. Scarlet is bad news! So disappointing! I already shared my customer number view Scarlet’s reply to my review. Let’s see if is true they’ll do something to improve their bad service.

Very good, efficient service and excellent internet and phone supply

Very disappointed!! I am a scarlet customer almost for 1 year, I now have changed the address and I requested transfering my contract to a new address around 2 weeks ago. I moved in to my new apartment this week and was expecting the technician to install internet yesterday, I waited the whole day but he did not show up. This morning I called Scarlet and they just rescheduled the appointment for next week, which means I have to wait whole week without internet when I really need it to work. I asked the reason why he did not show up, and how can I be sure that he comes next week and they did not give ANY explanations..

Very poor service, several disconneccions per day, every second day, since months. I called several times the customer service, nobody speaks English, which is incredible in 2022 and in such a international city. Incredible that Scarlet does not provide a support in English.
In my last 2 calls I tried with my little French and a boy from the customer service just closed down the phone call!!! Another lady tried to help me, we checked the functionality of the router and verified it was good so, according to the lady it is my device that does not work. We are 2 people using Internet, both with 2 pc (personal and professional) 2 mobile phones and tablets. According to her, all devices are bad. Could not be that scarlet service is bad instead? This answer and this behavior from the customer service is unprofessional, useless and offensive. Definitely, I see the need to change the provider. Unacceptable!

Hello, thank you for replying. After having insisted during a few months, I managed to be called back by one member staff of the customer service (CS) who spoke EN. He listened, explained and helped. It turned out that my router was no longer working properly (contrary to what I was told in the previous call) and they send me a new one. Now the connection is fine again. So, now I am happy with the internet but I had to struggle a lot, too much to get a help. A part from the last man who was professional and kind, I confirm what I previously said about my personal experience with the CS. Not very kind nor professional, no one speaking EN, despite you said that lots of them do.
Kind regards

Very bad and poor internet since 1 year I was with scarlet poor internet