Scent Sation Fragrances Reviews 

42
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

The wax smells so vile! Nothing like scent descriptions! Like moldy or something. Also 4 tiny hearts for £3.25 what a rip off. I contacted multiple times for a refund or something and they never respo... See more

Rated 1 out of 5 stars

Doesn't deserve 1 star! Ordered November, nothing received, no answer to emails, phone number doesn't work. Had to raise a dispute with my card issuer. It seems everyone is in the same boat with this... See more

Rated 1 out of 5 stars

Hallo! Ordered product 2 month's ago, after waiting for month had to write them 2 times, didn't get any reply nor refund, product came without perfume's after 2 and half months... Paid more, got les... See more

Rated 1 out of 5 stars

Poor service. Emailed to enquire about my item and apparently they were taking orders for something they didn't have in stock!!!!! Since this fragrance has been discontinued now wondering if I will... See more

Company details

  1. Perfume Store

Information provided by various external sources

Scent Sation Fragrances - We are a leading online fragrance store with thousand of products in stock at amazing prices - Buy your favourite fragrance at a GREAT PRICE


Contact info

1.4

Bad

TrustScore 1.5 out of 5

42 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(42)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered smell station on 16/10

Ordered smell station on 16/10, cannot get reply and cannot find where my order is.Money as taken on same day. Disaster of a company .Do not order from them. Have no chance of getting money back.

December 18, 2020
Unprompted review
Rated 1 out of 5 stars

Scam company

Rude one word replies on facebook or automated reply on email when I first queried where my order was. No perfumes delivered still and now they just wont answer anything at all! Do not order from this company!

December 15, 2020
Unprompted review
Rated 1 out of 5 stars

Do not buy.

Do not buy.. terrible consumer services do not care where my items are.
I want to return any one ever been able to return.
Still no smell packs.
Was a Xmas gift total waste of money.
Do not buy

December 10, 2020
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER

DO NOT ORDER . They take your money under the pretence they are a UK based company. The goods if they come are coming from China. So you wait and you wait. If you start asking where your items are they BLOCK you on FB before removing any of yr comments. You can't email as you get 'not delivered' Also beware they trade under other names as well!!.

December 8, 2020
Unprompted review
Rated 1 out of 5 stars

Hallo!

Hallo!
Ordered product 2 month's ago, after waiting for month had to write them 2 times, didn't get any reply nor refund, product came without perfume's after 2 and half months...
Paid more, got less that what I've paid for initially, poor customer service, this company should get investigated

November 1, 2020
Unprompted review
Rated 1 out of 5 stars

Sent out the wrong item

Sent out the wrong item. Sent two emails no response. Rang said they would send out the right item after the weekend. Still waiting. Will now be asking for a refund.

December 9, 2017
Unprompted review
Rated 1 out of 5 stars

Took a week to dispatch my one item

Poor service. Emailed to enquire about my item and apparently they were taking orders for something they didn't have in stock!!!!! Since this fragrance has been discontinued now wondering if I will be sent what I actually ordered. Won't order here again.......would rather pay more on amazon and get my order faster in all honesty.

December 9, 2016
Unprompted review
Rated 1 out of 5 stars

No reply, no perfume had to involve PayPal

I.had a terrible experience with this company
I ordered from them, the money was taken immediately
I received no.perfume, got no reply to my emails
I had to file a claim.with paypal to recover my money
Avoid completely

October 6, 2015
Unprompted review
Scent Sation Fragrances logo

Reply from Scent Sation Fragrances

Dear customer

We have thousands of orders every year and very rarely do we get unsatisfied customers. We can only apologise for this rare mistake.

Rated 5 out of 5 stars

Superb service.

I ordered 1 lot of perfume, priced competitively.
It arrived very fast, well packaged.

I ordered a second lot and it arrived the next morning!

July 20, 2014
Unprompted review
Rated 1 out of 5 stars

No product, no replies, no refund

Products were ordered on 26/October with payment taken same day. Since then nothing has arrived, despite a 5 day maximum order delivery time, no replies have been received after several attempts at contacting and no refund. I really think this entire site and all reviews listed might just be a scam

November 6, 2010
Unprompted review
Rated 5 out of 5 stars

very satisfied

Found this website while searching for a website which had the perfume I was looking for since it is not available in my country (dk). Found all the necessary information on their website and bought the perfume. It was easy and the perfume arrived quicker than expected. I am already trying to decide which perfume to buy next from them and have recommended them to my friends.

July 14, 2009
Unprompted review
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