schuh Reviews 

AVOID THIS RETAILER!!!!!
Under UK distance selling law, ALL online purchases are entitled to FREE return for FULL refund within 14 days of receipt.
Schuh CHARGE FOR ALL RETURNS

No email verification no order number no estimated delivery time I paid for next day this is bull shit shittest company don’t bother

SHOCKING! RUDE! LIARS! Unbelievable never ever again will I order or shop with them!!!

I bought a pair of trainers for £35.97 but didn’t like them, so I returned them. They gave me a refund of £28!!….they charged me £3.99 twice to return them?! They’re daylight robbers ! I wouldn’t touch them again with a barge pole!

Ordered 1 pair of doc martens and 1 pair of adidas trainers for Christmas gifts. Both arrived with different couriers, both arrived battered. The boxes are in a mess to give as gifts to anyone.
I wish now I’d purchased direct from the shop, or gone elsewhere. At least try to protect the boxes you are sending, instead of just throwing them in a bag to be kicked around a warehouse.

Extremely disappointed and avoid purchasing from this store. I had 2 pairs ordered ready to be gifted to my lovely girls however I was left without any packages as the package never arrived to me. I contacted Schuh who promised me compensation if Evri confirmed the package was lost. Then they came out to say Evri said they delivered it and I can’t get compensation to which funnily enough Evri emailed me the next day confirming my package was lost. Even after this evidence Schuh was extremely incompetent and unprofessional denying they said that when I shown them proof. I practically been scammed by this high street store and looking at the reviews it seems like they do it often.

From being told to take a 6 hour trip to pick up shoes delivered to wrong address to my phone number being given to a stranger.
Only offered 20%off for what was on the whole amount awful experience. Shame on you!

Hands down the worst online experience I have ever, ever had - and I online shop a lot. I don’t have the words to explain how utterly diabolical their customer service is. They said my order was delivered. I returned home after being out all day at work and couldn’t see it left outside anywhere. I contacted them to explain and they said not only had it been delivered…but that I’d apparently signed for it as well!!! I have now been battling every day for over 3 weeks so far. Schuh have been APPALLING. I kept asking every day to be sent my apparent signature, it took 3 weeks until they bothered to. Obviously it was a random squiggle and not my signature. Over this 3 weeks they were adamant that FedEx would have to visit my address to “see if they could locate it outside” ….why would they need to look outside for it if they apparently say I signed for it and took it into my house?! And if it was left outside (which it must have been) HOW are they going to miraculously find it now in my small front garden after over 3 weeks?! It’s a complete waste of time. Anyway, I tried to cooperate and agreed three separate dates I would be at home for the FedEx courier to attend. Each time they never showed up. On the last occasion (today) Schuh said FedEx would come between 10 and 2pm. I waited at home for 4 hours, 2pm came and there was no show. I messaged Schuh and they said that actually they couldn’t guarantee they’d come between 10-2, even though this was the time they specified to me, and they could in fact come any time until 6pm….how is this fair?! Don’t bother specifying a 4 hour slot if it means nothing! Needless to say, 6pm came and still no show. Yet, they claim to have randomly attended my address on three other occasions without any agreement with me, and then complained that I wasn’t at home and then threatened they would only attend ONE more time before the case would close!
So FedEx forged my signature and lied about delivering to me. Three separate dates were arranged for them to attend my address, yet they didn’t bother to attend. They only attended on random dates, un-arranged, and then complained when I wasn’t in. Yet Schuh themselves are far worse than FedEx, as they are allowing this, and allowing my refund of over £200 to hinge solely on FedEx attending me address….which will achieve absolutely nothing!!! They are forcing me to have a stranger who has lied and forged my signature, and messed me around on 3 separate dates, to come to my house and confront me over this, before they will refund me. I’m really uncomfortable with having to face this person now. Yet they are forcing it on me. Absolutely despicable, disgusting, deplorable company.

Shoe falling apart after a few days - could be a rare fault? - but there is no way I should be expected to find a store so you can inspect them. Any decent retailer has a system for this. Won’t bother with Schu again.

Been a customer for a good few years now.
Went in store to purchase Converse Chuck Taylor All Star Maddens. Staff brought out a pair with damaged toe boxes and had to explain to them no one would purchase a £60 shoe in that condition. A pair were ordered in for me, collected in store, to be delivered a damaged box, Scuffed logo on one shoe and brown staining to the other shoes cuff.
Contacted customer service to express how poor the experience was with Schuh.

"We can give you 10% back, or you can return for a full refund".

It's not about that, it's 2 occasions of very poor attention to detail and customer service and just a generic response received from the company.

Will not purchase from them anymore.

I ordered a pair of shoes which were coming with fed ex. They however never arrived despite fedex saying they were delivered outside. No proof photo was taken and my parcel certainly wasn’t left. I then had the courier come a few days later stating he thought he left the parcel outside. I contacted Schuh and got a reply from Ryan at customer service what stated the following;

We have also been in touch with FedEx who confirmed the parcel was delivered correctly.

Due to the information gathered from our investigation, we unfortunately would not be able to provide a refund or replacement on this occasion.

We sincerely apologise if this was not the outcome you were hoping for.

Absolutely awful. No proof that my parcel was left outside my property so as a customer I am now without my order and expected to pay for the order which was never even delivered!!!

Never use SCHUH.

Disappointing. I don’t know what’s changed with this company - as a long time customer (who’s purchased many times online and collected from store; this time, it was a farce). They used an unreliable courier to deliver the goods, presumably from their warehouse/store to my chosen store - first red flag. I was then advised there was an “error” with the courier, by their customer service.
Their customer service advisor was nice enough (very helpful) - they said they’d reorder the trainers.
Later, after being told the items were being reordered, I received an email stating that they were no longer in stock. Schuh still had my money after that, and worryingly, I had to contact them in order for my refund to be processed.
In the end, I purchased my trainers from an independent merchant and the experience was a good one.

I will not be reordering from SCHUH online in the future, which is a shame.

Ordered an expensive brand of shoe.
It arrived in a battered box and the shoes inside were in a very poor condition.
I assumed someone returned them and they had not been checked by their warehouse.
So I returned them and ordered again.
The second pair that came were EVEN WORSE than the first.
I was so shocked that their company would send shoes out in such a bad state.
They wasted my time and I ended up buying from another company.
The customer service team just were not bothered.

Spoke to Ryan at Bluewater branch. Very professional & courteous.Handled my call & order swiftly. 10/10 service September 2025

I had a very disappointing experience at the Reading town centre store. I visited with my 2 year old son to check his shoe size so we could order online. As we were about to leave, an employee named George told us, “Can you clear the mess you did back there?” Despite the fact that we had already put back the few shoes we looked at, and the store was messy even before we arrived.

No other customers were asked to do the same, which made us feel unfairly singled out. As a family of Asian-Indian heritage, this felt like racial profiling, which was upsetting and unacceptable.

This experience has left us disheartened. I will no longer be shopping at this store or online until the company addresses this behaviour and ensures all customers are treated fairly.

Very satisfying experience in store today.

I was helped in choosing a new pair of trainers by Allyson. She also helped me with the points card, reminding me of my available discount using my points.

Overall a happy shopping trip.

I would give zero if I could. I returned a pair of school shoes that came damaged. They are refusing a refund as they are claiming they haven’t received the item back. I used their couriers via a returns label they provided and have provided full tracking information. Absolutely disgusting service I am a single mom with a disabled child And left almost £60 out of pocket.

I ordered trainers from this comapny. I was surprised to see that they now charge for shipping. They did not charge previously. The shoes arrived, were nice but too small. So i went onto the site to see how to return and was shocked to find that this company now also charges for returns. So I paid £8 to try on a pair of shoes! There is also a load of rubbish written in their returns policy about how the returns charge will make us more eco conscious and choose more carefully, but there is absolutely no way of knowing if the shoes will fit when you order online.
I am so unimpressed with this company and will not shop with them again.

I ordered a pair of runners online went to collect the and was charged 30 cents for a paper bag rip of merchants avoid this business staff are pretty rude also avoid Galway store actually all schuh stores

Good experience however staff was a bit rude and pushy