schuh Reviews 

I ordered a pair of sandals on bank holiday Monday with an increased blue light discount. The transaction was put through the following day and therefore the increase wasn’t honoured.
Would have given higher rate if it wasn’t for this as the sandals were delivered to store quickly and it was very easy process

Shit dog never turned up
Scam company
Read reviews before ordering. Save yourself headache

DO NOT BUY FROM THIS COMPANY.

I returned a pair of unworn shoes due to incorrect sizing. They refunded me the incorrect amount and stop replying when I contested it. PayPal advised me to contact complaints department and citizens advice which I will be doing. Disgusting scam company!

Bought a size 10 pair of shoes off the ex display website, they proceeded to send me a torn up box labeled for a pair of shoes size 9.5 with another sticker added to the side saying size 10, and the wrong shoes inside, not even trying to hide the fact they were sending me the wrong sized shoes intentionally

The company would be better off not offering next day delivery on there web site , which you have to pay for and don't get the delivery.
Absolute disgusting behaviour and a complete rip off.
I have only selected 1 star as this is the lowest it goes.

I ordered four pairs of shoes at the beginning of the year, received the parcel, and returned two in-store on 9 January. Recently, I checked my bank statement and realised the refund was never issued. I contacted Schuh via WhatsApp and got the confirmation of a refund, telling me that if the refund does not appear in my account within 3 days, I need to speak with the bank. Week past, no refund received, so I raised a chargeback, and the chargeback was declined since the merchant claimed 'the transaction was provided'. Now I'm losing at least £80 without even getting the items.

Was served by a lovely young lady called Evie in the Cabot circus shop Bristol. She was serving a family ahead of me. It was really busy you could tell how patient and professional she was. What a credit to the brand Schuh..

I purchased a pair of Birkkenstock sandals for my daughters birthday , the Staff in the Truro Branch were so friendly and helpful , particulary Tom who served me his customer service was excellant 100%, such a friendly, smiley and chatty person , I would highly recommend the store and the product .....

After years of ordering and being told 'we have the best return policy', we had an issue with some shoes bought. Took them in store to be told to contact online customer care as they were bought online. Followed this advice to be told, 'that's fine send them and we will decide'. We don't have to cover postage they say, but when starting a return we are told to send at our expense. Looks like the best customer care selling point is a total farce. Will not be using them again.

No issues collecting in branch. A bit light on premium trainers though. No made in england or made in USA New balance ranges for example.

Do not use. They will tell you it’s delivered to your address , even though they have no delivery evidence or photo. They will continue to say it’s been delivered to your address even though your name does not match the signature on the delivery note. And when you ask for proof of the delivery they will just send you a piece of paper that says it was delivered to your address.
Useless. Will not be buying from Schuch again and I’ll raise a chargeback through my bank. Let them deal with the £10 extra admin fee.

Visited Glasgow Fort branch on Friday 10th April, they didn’t have my size in the NB trainers I was after, however, James the customer service assistant was so helpful.
I left the store as i was unsure whether to order the trainers or not, left and went to JD to purchase similar trainers, customer service was shocking, waited about 15 minutes no one serving or looking like they wanted to help, left the store and went for dinner.
Decided to return to Schuh at Glasgow Fort on 11th April to order the trainers, I couldn’t make it in but my partner went in my place, James remembered us, the trainers I was looking for and even the size, completed the purchase 100% down to the first class service from James

I love the fact i can go shoppimg with my dog here, knocked a star off because they never have my size in stock

Awful experience - bought using a gift card.. exchanged an item and instead of sending me an exchange they refunded the gift card that no longer exists

Ordered 2 pairs of boots on a Wednesday for my birthday to arrive next day in store (a week before my birthday). Didn’t even show as left the warehouse for 3 days. Finally dispatched but didn’t turn up at store. Chased Schuh on the Sunday. They said they will call the store at 2pm and set an alert to let me know at 3pm if they’re there. No one contacted me. Chased them again at 4pm they said they should be in store tomorrow. Didn’t turn up again. Took them 6 days to let me know actually they’re lost! But they don’t have the shoes back in stock to send me so please contact us to sort out a refund? Why would I have to contact you when you have lost my order and don’t have them anymore? Just sent me refund. Not ordering again. Bad service.

Update to Schuhs response - absolutely no one is in contact with me about this 😅 that’s either a lie or you don’t know my email address

Ordered crocs the Evri courier left them in the bin.
The bin lorry took the bin
No phone number to contact Schuh
I contacted them by email then Evri asked me the same questions
Schuh told me to contact them again email does not accept replies!
So still no crocs
They have told me to get in touch but there is no phone number and these replies look like they have come from AI. Getting nowhere.

Ordered a pair of New Balance trainers from the sale on Sunday evening which arrived at my local Hanley store the following day. Rosie in store was very friendly and helpful a credit to the business

Sat in all day for delivery which didn’t come..no update from Evri on delivery…went to schuh online and my order wasn’t in my account and had disappeared..contacted the schuh email address on the order confirmation email and it failed. Used live chat and it was useless just never went anywhere..schuh website offers what’s app but no number anywhere to be seen to use. Tried emailing the complaints email which is on their website and it failed and was returned!! They are impossible to get in touch with. So if u get ur order or shop in a store it’s fine but any issue and they don’t want to know as u just can’t get in touch AT ALL with them. I would never use Schuh again as there as so many other online shoe shops which deserve my business more, as schuh obviously don’t value their customers.

Great experience

I bought 2 identical pairs of school shoes for my 11 year old daughter which arrived at New Year. They have only been worn for a matter of weeks and the plastic heal and sole which are hollow and are only around 1mm thick have worn through. My daughter now has holes in the soles of both feet you can stick a pen into