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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products and the excellent value for money. Many people highlight the quick and efficient delivery service, often noting that orders arrive promptly. Reviewers frequently express satisfaction with the taste and effectiveness of various products, with some even calling them the best they've tried. However, some people were dissatisfied with certain aspects of their experience. A few customers reported issues with delivery, including lost parcels or longer-than-expected waiting times. There were also concerns regarding product transparency, with some reviewers unable to obtain Certificates of Analysis or detailed protein ratios. Additionally, a minority of people found certain products, like protein blondies or specific protein powder flavors, to be unpalatable or to have an unpleasant texture.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the products, highlighting great... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent quality of protein... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the quick delivery times,... See more

Price

Customers consistently express satisfaction with the pricing. Many reviewers highlight the reasonable and... See more

Order

Consumers find the ordering experience to be ambiguous. While many reviewers praise the ease of ordering and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ultra Whey protein shakes Strawberry - very nice Banofe - very nice Salted Caramel- ok Chocolate Mint - needs improvement

Rated 4 out of 5 stars

Quick delivery and very good quality of products. After a quite large order I expected some samples to try but it’s okay.

Rated 5 out of 5 stars

I ordered the vegan friendly vanilla protein powder close to Christmas. Never thought it would arrive before hand but it did! In perfect condition too. Very pleased. Thank you.


Company details

  1. Fitness and Nutrition Service

Written by the company

SCI-MX is your trusted partner in your fitness journey. Whether you're striving to improve endurance, manage your weight, gain muscle mass, build lean muscle, recover and repair after intense workouts, or achieve that lean, toned physique you've always wanted - we're here to guide you every step of the way.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 3 out of 5 stars

Had to wait over 7 days for my delivery…

Had to wait over 7 days for my delivery first parcel went missing from the delivery company. Trying to deal with the delivery company Evri was just a joke. Only can talk to Ai. Then once they admitted they had lost it after a week, I had to get in contact with Sci-mx and send proof that Evri had lost my parcel. They did get it sent out straight away but no apology or anything else to make up for the delay. Will definitely have make a decision whether to use them again or try someone else out.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Vegan protein Zero stars

Purchased the v-gain from Costco as a trail. Got to say, its the worst protein powder I've had over the 18 years I've been using protein powders.
Taste is Disgusting.
Mixes very thick and sickly.
Leaves stains all around the shaker of dry bits even when put through the blender. All round zero stars

October 12, 2025
Unprompted review
SCI-MX logo

Reply from SCI-MX

Hi,

Thanks for taking the time to leave us a review and provide product feedback.

I have no contact details to give you a call on to discuss this further so I will send you a information request link to complete.

I look forward to speaking with you soon

Kind regards
Adam
Sci-Mx

Rated 1 out of 5 stars

Placed my order after signing up for…

Placed my order after signing up for offers on the understanding I would receive 10% discount. I entered the code at checkout but I didn’t receive any discount at all. When I questioned why and asked for the discount to be applied retrospectively, I received a very stroppy response giving me some excuse or other claiming the discount wasn’t valid on the product I ordered. So basically they conned me. See response below from the team at Sci-mx for an example of their wonderful bedside manner. Suggestion Sci-mx: you could have just given me £3 back or whatever the discount should have come to instead of arguing the toss and turning me into a non-repeat customer and turning off countless other potential customers with your lack of customer care.

October 1, 2025
Unprompted review
SCI-MX logo

Reply from SCI-MX

Hi Luke,

It was myself that you spoke to when I simply explained you cannot use discount codes on items that are already discounted or on offer.

This was also clearly stated in the email you initially received advertising the discount.

I have re-read our correspondence and could not have worded this any more clearer or politely so I am sorry you feel this way.

We certainly haven't conned you and are unable to make it any clearer that any discounts don't apply to sale items.

I also notice that you asked about the discount after the order had already been placed.

Should you wish to discuss this further please let me know.

Kind regards,
Adam
Sci-Mx

Rated 2 out of 5 stars

Flavour changed for the worse

I bought the vgain chocolate flavour protein and was disappointed that they had changed the flavouring to be much sweeter and sickly. Unfortunately just don't find it palatable anymore so cannot recommend it.

September 6, 2025
Unprompted review
Rated 3 out of 5 stars

Great protein powder, too much plastic

Great protein powder, but way too much plastic. I don't need plastic scoops in every bag! It's not like I'm going to be eating a giant bag of protein powder on the go - I can just use a normal spoon at home to scoop it out. Wish they would remove them - back to the drawing board for protein that doesn't waste plastic!

July 1, 2025
Unprompted review
SCI-MX logo

Reply from SCI-MX

Good afternoon,

Thanks for taking the time to provide feedback.

We provide the scoops as they contain the measurements needed per serving in order to make preparation easy for our customers.

We provide a scoop in every bag as most other brands do because some customers trying our products for the first time may not have one already or may want a replacement. We do feel one scoop per bag that the product needs to be measured with is standard.

In an ideal world less plastic is for the better however there will always be times of necessity.

Thanks again for your feedback.

Sci-Mx Team

Rated 5 out of 5 stars

Great shaker cups but shakes not the best we’ve tried

I’ve given five stars as the protein shaker cups from SCI-MX are far the best my family & I have tried - and they’re that reasonably priced, I’d recommend buying 2 per person, so there’s less washing up! The printed text on them washes off quite quickly but they are still the best. The internal grid that comes with them works well and the spout feels pleasant to drink directly from. They have lids that are easy to secure, so no leakage.

We’re not keen on the actual diet meal replacement shakes though - we find them too sweet, powdery when mixed & have a strange after taste. They are a good price & do contain probiotics, which were big pulls for me, though. Also, higher in protein than many of its competitors.

August 23, 2025
Unprompted review
Rated 1 out of 5 stars

Ask them for a Certificate of Analysis (CoA) for the product you plan to buy. If they refuse, don't buy from them.

I have been asking for a Certificate of Analysis (CoA) for the product I purchased for a month.
This company still hasn't given me one.
Here's what it means:
The seller either doesn't have a lab analysis,
or is deliberately hiding it,
or the product was manufactured ‘in the shadows’ - without quality control.
If they don't give you a CoA - it means the product hasn't been lab tested and the seller can't guarantee:
- the actual protein content,
- the absence of banned substances,
- health safety.
I strictly recommend those who want to get a quality product and think about their health:
Ask them for a Certificate of Analysis (CoA) for the product you plan to buy. If they refuse, don't buy from them.
Leave a review / complain if you bought online - especially if it's UK/EU. It will help others.

August 7, 2025
Unprompted review
Rated 2 out of 5 stars

Bought their creatine monohydrate.

Bought their creatine monohydrate.

I wanted to like this product, but unfortunately it hasn’t lived up to expectations. Despite being labelled as “micro-instantised”, the creatine is clumpy straight out of the tub and doesn’t dissolve well in water — it leaves a gritty, sand-like texture that makes it unpleasant to drink. I’ve tried mixing with both cold and warm water, and even using a shaker, but it still settles at the bottom no matter what.

The texture and solubility make me question the actual quality and purity of the creatine itself. Compared to other brands I’ve used (like Creapure), this one feels like a step down. While it might technically be creatine monohydrate, it’s far from a smooth or convenient experience.

I’ll finish the tub because I hate wasting product, but I won’t be buying this again.

July 17, 2025
Unprompted review
SCI-MX logo

Reply from SCI-MX

Good afternoon,

Thanks for taking the time to write us a review and I am sorry to hear that this product wasn't for you.

I have no contact details to reach you on in order to discuss this further so if you can please send an email to the below, I will happily give you a call.

I look forward to speaking with you soon.

Kind regards,
Adam
Sci-Mx Team
support@scimx.uk

Rated 2 out of 5 stars

Pro V Gain

Pro V Gain. Chocolate. Far too sweet with a chemical taste and not much Chocolate. Mixed okay and wasn't too grainy. Don't think I'd buy it again as it's sickly sweet.

July 7, 2025
Unprompted review
SCI-MX logo

Reply from SCI-MX

Hi Scott,

Thanks for taking the time to provide us with feedback.

I have not been able to find a number to call you on so we can discuss this in further detail.

We are sorry to hear that this flavour wasn't to your taste and we understand that people aren't going to like everything which is why we do have this product in other flavours.

We are sure that you will find one you enjoy as much as we do!

Should you wish to give me a call to discuss this further you can find my contact details below.

Kind regards,
Adam
Sci-Mx Team
support@scimx.uk

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