Review after 4 months
I waited 4 months to finish my business with Scindapsus Borneo... Before confidently giving them a stellar recommendation.
I found their business through Etsy. I followed the trail to their own website, where prices are significantly lower, and decided to risk buying directly from them.
I was a bit nervous sending the large sum through Paypal, in US dollars too. That is not usual where i live.
However, within 24 hours, I was already in touch with their amazing customer support and got all the information I needed to feel good about my purchase. This was start February.
My Scindapsus itch came in winter. I bought their winter protection / shipment insurance and opted for the delivery window at the end of March. I was inexperienced and thought it would be fine, since they allowed it and had precautionary measures.
I am so glad I bought their insurance and I felt so bad. 3 out of 7 plants had succumbed to the cold and died, at no fault of theirs (besides maybe not discouraging me from having plants delivered during winter in Scandinavia). The plants were packaged very nicely.
The 4 remaining survived, not perfectly, but I still got them today and they are doing well.
Hard lesson learned.
They fully honored the agreement and I recieved my free replacement shipment at the start of June.
Why so late? Because I missed a follow up email from them, about confirming the shipment, and missed the shipment window in April. Despite a month of accidental silence from my end, they still honored the agreement and I finally got my plants.
To my astonishment, the replacement plants were even nicer/larger than those I had origionally paid for.
They also let me bundle in a new plant order with my replacement shipment, saving me the shipping cost on the new order.
My drawn out affair with Scindapsus Borneo ended incredibly positive. Their customer support and communication was great the entire time. I have no hesitation recommending their business.