Scooms Reviews 

155
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and luxurious comfort of the bedding, duvets, and fluffy towels, noting that everything feels remarkably soft, warm, and wonderfully well-made for daily use. Consumers also appreciate the remarkably fast delivery service, beautiful eco-friendly packaging, and helpful customer support, describing their purchases as a truly worthwhile investment for achieving a better night sleep. Some reviewers were not happy with certain items, mentioning that a few specific pillows flattened quickly after a short period, felt much too hard, or proved quite uncomfortable over regular use.

What people talk about most

Product

Consumers find the product to be of exceptional quality, praising the soft, comfortable, and luxurious feel... See more

Quality

Reviewers mention positive feedback about quality, highlighting that everything has clearly been made to the... See more

Value for money

Customers consistently note positive experiences with value for money, describing products as worth paying a... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting extremely fast shipping times,... See more

Service

Reviewers highlight positive aspects of service, frequently praising friendly staff, fast shipping, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found Scooms bedding after wasting money on other Hungarian Duvets which didn't have much filling. Scooms on another level absolutely fantastic Hungarian Duvets nice fill and warm will be purchasing... See more

Rated 5 out of 5 stars

Scooms linen bedding is the best I have ever bought it is so soft ,light ,airy and comfortable straight out the eco packaging. Paired with our Scooms duvet made for the best night's sleep so much so w... See more

Rated 5 out of 5 stars

I cannot rate this company highly enough! I’ve tried many of their bedding, pillows and bed linen. It’s genuinely special, it’s sumptuously soft yet substantial with a luxurious weight... See more

Rated 5 out of 5 stars

Bought the 13.5 tog combination duvet (9.0 + 4.5). As it is winter, we have only used the 9.0 tog to date. This has replaced our old White Company Siberian Goose Down duvet. What a difference! So warm... See more


Company details

  1. Bedding Store

Written by the company

Comfort isn’t just a feeling with Scooms - it’s an entire experience. We diligently search for natural and ethically produced materials of the finest quality. And instead of offering endless choices, we focus on one hero piece at a time: a duvet for the perfect night’s sleep, a pillow for the sweetest of dreams, a topper that’s sheer heaven, a towel that embraces you with luxurious softness... Say hello to an entirely different level of comfort.


Contact info

4.8

Excellent

TrustScore 5 out of 5

155 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(155)

106 reviews in the last 12 months

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Rated 5 out of 5 stars

Great quality pillow that improves with use

At first I found the pillow quite firm when I first started using it, which I wasn’t entirely expecting. However, after a few nights it softened up really nicely and has become much more comfortable.

It now feels really supportive but still soft, and has that luxury hotel feel you’d expect from Hungarian goose feather. You can definitely tell the quality is there, and it seems to settle in really well with use.

Overall I’m very happy with it and it’s made a noticeable difference to my sleep.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Luxurious sheet.

I bought another egyptian cotton sheet from Scooms as I had enjoyed the previous sheet's soft luxurious feel so much. It did not disappoint. The sheets get softer with every wash. A worthwhile investment towards a good sleep.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Having researched and researched good…

Having researched and researched good bedding for years, we took the plunge and bought Scooms following my husband’s serious illness and extended hospital stay – he couldn’t wait to get home to a decent night’s sleep. It is not an exaggeration to say that Scooms bedding has played a significant part in his recovery!

We have both never slept so well. First, the Hungarian goose down duvet. We have tried others and they do not match up. This duvet envelopes you and gives you an indescribable feeling of comfort and safety, at the perfect temperature- not too hot for me while keeping my poorly husband warm. And this is a small thing but one that if you’ve ever struggled with fitting a duvet you will appreciate- the little signs telling you which way up it goes. Attention to detail!

Next, the pillows- they’re excellent. My very sensitive neck has had excellent support, without the feeling of stiffness that you get with good support pillows.

Then the linen - it is beautiful. Fits beautifully, feels divine. Washing instructions super clear- we have tumble dried once but much prefer to dry naturally especially now the weather is warmer. There is nothing like the feeling of this linen dried outside.

And finally customer service. The issue with the fasteners that kept coming undone is now fixed. I emailed the company to tell them how pleased I was with the bedding – apart from this issue – they sorted my issue and sent me the improved fasteners the same day.

So, just an all-round excellent British company - the kind we should be proud we still have.

I honestly can’t rate Scooms highly enough. It was a significant investment but worth every penny; I have spent too long and made too many mistakes in the past looking for the perfect bedding – this is it. You will not regret buying from them.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Scooms towels are amazing

Scooms towels are amazing! I simply love them. The quality is indeed what I expected. The towels are soft and fluffy, and remain this way after washing them. I would dare to say they even beat the towels in good hotels.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

For some reason trust pilot deleted my…

For some reason trust pilot deleted my first attempt at this review. Maybe a genuine review confused their AI monitor.

Let’s try again.

I’ve had my Scooms down pillow for a few months now and it’s as good as the day it arrived. It has retained its shape and self plumps every morning. It’s taken 58 years and hundreds if not thousands of pounds to find a clean comfortable pillow.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Best price and best quality

My Scooms Hungarian goose down duvets are wonderful to sleep under. I chose a 9 tog plus a 4.5 tog to cover all weather conditions. Scooms had a variety of choices to suit everyone. Best of all the price was the best I came across with no loss in quality. Highly recommend.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Really that good!

Didn't know of the brand until a fortnight ago, after reading some ludicrously positive reviews. Thought I'd give them a go as I'd splurged on a new bed and mattress. Really really impressed by their sheets, duvet, pillows, and mattress protector. Makes you feel like you're staying at a lush hotel on holiday. Shipping is super quick and Jonathan (co-owner) is really responsive to any questions. Will buy from them again. Believe the hype.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and superlative product

We waited a couple of weeks for our item to be back in stock but were promptly notified when this occurred. Order process was seamless and delivery was prompt. The item, which is a king size goose-down duvet is superb. We are really pleased with it. Would highly recommend this company. Our old duvet was definitely worn out, but we wanted to ensure that the new one lived up to expectations, hence our delay in writing this review. We also love the little detail of the label with the feet on the edge to show you which way up it goes!

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Exceeded Expectations

The team are very responsive, I had to make a return as I had ordered the wrong size. It was quick and no quibbles. The quality of the pillows and duvet are excellent. The emperor size is heavy but as light as a feather when sleeping. Great that both the service and products exceeded my expectation.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot rate this company highly…

I cannot rate this company highly enough!

I’ve tried many of their bedding, pillows and bed linen.

It’s genuinely special, it’s sumptuously soft yet substantial with a luxurious weight.

Everything has clearly been made to the highest standard and this is reflected in the luxury feel.

The customer service is exemplary and the delivery service is fantastic.

This bedding makes going to bed every night a real treat.

Highly recommend, you will not be disappointed.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

The best duvet and well worth the…

The best duvet and well worth the price. No more hot then cold then sticky sleeps, 60 day trial is a great option in case it’s not ideal , 13.5 tog comes in two parts so an all year duvet in one. Great communication and quick delivery too. Well packed. You got to try it to believe it!

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Quality pillow

Great product and company. I was a little dubious about paying £100 for a pillow, but was always waking up with a stiff neck on the previous 2 alternatives i had tried. I've not woken up with a stiff neck since buying this pillow. Highly recommended !

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Do not hesitate: this is my 2nd set!

I purchased the set of bath towels and hand towels and was really happy with how thick and absorbent they were. So much so that I bought another set of both 6 months later! I find bath sheets much too large so these bath towels are a nice compromise. Still a good size without being too bulky and heavy.

February 6, 2026
Unprompted review
Rated 2 out of 5 stars

Scooms Pillow Poor

These pillows although initially nice and fluffy have very quickly within months flattened even when extensively plumped up you wake during the night to find a thin very firm mass under your head.

Very disappointing
I would not recommend

February 11, 2026
Unprompted review
Scooms logo

Reply from Scooms

Thank you for your review. We are sorry that your pillows are now not as fluffy as they were initially. We recommend that our pillows are washed after 6 to 12 months of use or if the loft of your pillow has decreased. Follow the washing instructions in our pillow care guide here: https://scooms.com/blogs/pillows/how-to-clean-your-pillow. Washing should help restore the loft of your pillow filling, but please get back in touch if we can be of any further help at sleep@scooms.com. Best wishes Jane

Rated 5 out of 5 stars

No contest, simply the best!

After much searching, testing and some fair disappointments it has been true bliss to find Scooms. Absolutely the best, most fluffy and softest towels ever. Quality in every seam and weave, simply fabulous products. Comes with highest recommendations, try them and you’ll understand why! Excellent experience in the shop, great product information, perfect level of information throughout the purchase and seamless shipping. All in all a second-to-none experience on all parameters.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous Scooms towels

I knew about Scooms some time ago having used their towels in a lovely AirBnb and asked for some for Christmas. They’re beautiful, plush, fluffy towels and so I decided to get my wife some for her birthday. They are well worth the money and would definitely recommend everybody to buy them!!

February 2, 2026
Unprompted review

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