Scoop Reviews 206

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the wide selection of games available, highlighting the quality and variety, including popular titles. Many people found the website easy to use, with a smooth user experience and straightforward sign-up and verification processes. The product offerings, including welcome packages and promotions, are also frequently mentioned as positive aspects. However, some customers experienced issues with customer service and response times, noting that replies were occasionally slow or that redemptions took longer than expected. A few other people also felt that the redemption process could be convoluted or that withdrawal limits were not clearly explained.

What people talk about most

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the helpfulness and quick... See more

Product

Users describe positive interactions with the product, highlighting the great selection of games, including... See more

Website

People report positive experiences with the website. Many customers praise the site's ease of use, smooth... See more

User experience

Reviewers mention positive feedback about user experience. Many customers praise the smooth performance,... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers praise the quick and fast responses... See more

Based on these reviews

Rated 4 out of 5 stars

I just started with this site a few days ago, but they managed to quickly impress me. Responsive support staff, fast redemptions, nothing weird in the gameplay or playthrough requirements, and the V... See more

Rated 4 out of 5 stars

I’ve recently started playing Scoop and I really like how exciting their games are. Once you win, they actually pay out well using SC. Customer support was also very attentive when answering my questi... See more

Rated 5 out of 5 stars

After reading a lot of these reviews, I was all prepared to get mad, fight with customer service and just be extremely disappointed...oh, and wait, wait, wait! Imagine my surprise when 24 hours after... See more

Rated 5 out of 5 stars

I just made my first deposit and I’m up $300 but only thing that don’t like is complete my profile. Asking for my social security number I have played at literally every social casino. Wow Vegas, chu... See more

Rated 5 out of 5 stars

I just discovered Scoop but they quickly have become one of my favorites. I bought one of their generous welcome deals and quickly ended up winning $100. KYC validation was easy and smooth, Submitted... See more

Rated 5 out of 5 stars

Scoop Social is awesome. Signed up and won $100 immediately off my sign up bonus. Verification was instant. My winnings were processed under 30 mins and were in my account a few hours later. Customer... See more

Rated 5 out of 5 stars

This site has a great selection of games to play. I personally really enjoyed the Hacksaw games which helped me get just enough to redeem. Redemption time is solid too. The staff processed my withdraw... See more

Rated 5 out of 5 stars

I just recently(as in about 2 hours ago 😊)discovered Scoop Casino and I love it. Literally just did my first redemption , and no lie, I won over $100, and only used the free dollar you get for regi... See more

Rated 5 out of 5 stars

New Social Casino with great RTP!! Also, instant redemptions . Made my first deposit yesterday and was hitting left and right. Also, never had any game crashes . Will definitely keep playing here 😎... See more

Rated 5 out of 5 stars

So far I've won a hundred bucks. They gave a decent selection of games, friendly customer service. The only thing I'd change is that I wish redemption was a little less convoluted and didn't take as l... See more

Rated 5 out of 5 stars

I had an issue surrounding the welcome package I purchased after signing up but thankfully Scoop support came through and helped me get it sorted out. Big shoutout to Sam from Scoop Support 🙏 I appre... See more

Rated 5 out of 5 stars

i had a issue with getting my account verified and sent in a ticket for a solution but shortly figured it out on my own shortly after. Their response to my issue was fairly quickly and my redemption w... See more

Rated 1 out of 5 stars

I have had nothing but a horrible experience here, even though customer service was nice but multiple times I would redeem $100 then later receive an email stating I will receive it shortly. Later go... See more

Rated 1 out of 5 stars

Scoop Casino is a complete scam. They try to manipulate people by offering 2 free SC in exchange for good reviews, which makes their ratings very misleading. They clearly don’t care about their pla... See more

Rated 5 out of 5 stars

Excellent! I like the way scoop is set up, easy to use, extremely fast redemption., verification was easy and fast, great promotions and bonuses, huge selection of slots an other gaming...I got scoop... See more

Rated 5 out of 5 stars

Scoop is a newer sweepstakes casino that is doing ok so far. Their daily and welcome packages are really good. One random thing tho is they limit your withdrawal based on your vip rank, this isn't rea... See more

Rated 1 out of 5 stars

This casino is a complete joke. I asked to be self-excluded, and instead of taking it seriously, they offered me $5 like that was supposed to fix anything. I ended up depositing another $100, and eve... See more

Rated 3 out of 5 stars

I waited a few days of playing to make this review… they do have a large selection of slot games and nice welcome package deals, I was able to win a decent amount but after 2 attempts to redeem my wi... See more

Rated 5 out of 5 stars

Here's the Scoop! HUGE selection of games with all your favorites from Hacksaw and more. Sign up and verification was the simplest I've ever had. They have a great team with friendly staff and support... See more

Rated 4 out of 5 stars

They are legit and do payout. It's not instant only reason why I didn't give 5 stars but it's either within a few hours or Early am next morning. Ive done multiple cash outs and it has been consist... See more

Rated 5 out of 5 stars

I won my first $100 and I got my redemption to my debit card within 1 hour of requesting it. Please know that if you are bronze level VIP and / or on your first 30 days registered to the site you can... See more

Rated 1 out of 5 stars

Well, just found out they lie. I was told yesterday that my redemption was already processed on scoops end and when I receive it, depends on the bank. Yet, my redemption transaction is still pending o... See more

Rated 5 out of 5 stars

I would highly recommend scoop to anyone the games are awesome with exceptionally high payots . Redemption is a fast easy process. I have found me a new favorite place to play

Rated 5 out of 5 stars

Went to purchase their welcome offer, 1st step worked then couldn't get 2nd step to work, support supplied me with a link to try and it accidently gave me 20,000SC. I was honest with them and upfro... See more

Rated 5 out of 5 stars

Good site with a wide variety of games, cashouts are instant but limited to $100 per redemption based on tier level. Will continue on using this site.

Rated 5 out of 5 stars

I got the $.99 welcome deal and received $3, I won $100!! Verified my account and cashed out, money was in my account in less than 6 hours!!! Easiest and best redemption I've ever experienced.

Rated 2 out of 5 stars

Site menu overlays stack over each other, its buggy. The "SSN" box is "Ssn" which is minor, but still lacks a legitimate feel. Seems lackluster at the moment. Unsure if purchasing gc packs, is the m... See more

Rated 5 out of 5 stars

Love the new site and enjoy the wide variety of games providers and super fast and extremely helpful support also they have amazing welcome packages !!! Highly recommend!

Rated 5 out of 5 stars

Great game selection, good first purchase bonus. I was able to redeem from that deposit, it was pretty quick. Customer service was helpful and they replied to my email pretty promptly also.

Rated 5 out of 5 stars

Hidden gem! What a nice find Scoop is. Great variety, diligent support staff, sweet welcome offer. Everything you could possibly want.

Rated 5 out of 5 stars

In the short time ive used scoop ive not only enjoyed the site and selection of games but when I redeemed and had to wait for a few days, finally I reached out and 20 mins from email to money in my ac... See more

Rated 4 out of 5 stars

So far customer service has been amazing and doing what they can to help me get my redemption. The game selection is great. Very wide selection of games to play. You won't be disappointed so go ahead... See more

Rated 1 out of 5 stars

Wish I could give less than one star was doing great. Got two redemptions was thinking oh this is gonna be a good app and then all of a sudden they shut me off and I ended up spinning double what I or... See more

Rated 4 out of 5 stars

Ive had a decent experience on scoop thus far my redemption wasn't exactly instant but I did get it so not much to complain about so far! I do recommend scoop for your online casino tho!

Rated 5 out of 5 stars

Scoop casino is pretty good they have a great selection of games and the withdrawals are pretty fast. I’d highly recommend as this is quickly becoming one of my new favorites

Rated 5 out of 5 stars

I love their games. I won 500 so excited but am waiting for my winning can only redeem 100 a day .So am waiting patiently. It's my number one casino because it has all my favorite games. Thanks Scoop... See more

Rated 3 out of 5 stars

Just signed up and bought a $20 package and cashed out at $500. This site is legit. Let’s see how long it takes to get my money though. I’ll report back after I receive it. Still haven’t received it 4... See more

Rated 4 out of 5 stars

So far the games have been great and the customer service has been pretty quick with responses. I will update my review after redemption is completed. But nonetheless great casino thanks Scoop!

Rated 3 out of 5 stars

First time playing I got up to 400, I redeemed and it was rejected and was told I could only redeem $100 per day at my vip level 🤨 they irritated me so I redeemed $100 and donated the rest back, I ha... See more

Rated 5 out of 5 stars

I won on my first day creating an account and my redemption was paid out quickly! I play a LOT of platforms and find Scoop to be extremely trustworthy!

Rated 5 out of 5 stars

Really great experience. They have all of the new games and customer service is great. Received my redemption in about 24 hours. No complaints here. Check them out!

Rated 5 out of 5 stars

I am really enjoying the games. They have a wide variety of games that you can play. The redemption process was quick. The only downside is that you can't take all your money off at one time, like... See more

Rated 5 out of 5 stars

I truly appreciate the fast and speedy response for customer service. You can go a long way with kindness. Thank you Sam for your awesome customer service.

Rated 5 out of 5 stars

Customer support team is great, quick response time. Received 1 redemption already. Good promotions . Very happy so far.

Rated 1 out of 5 stars

JUST PLAYED A NEW SITE CALLED SCOOP. VERY DISAPPOINTED FOR A FIRST TIME PLAYER, RETURN TO PLAYER IS VERY DISAPPOINTING.

Rated 5 out of 5 stars

Really enjoy this site. They are fast redeems, massive game catalogue and Great optimization. VIP & bonus packages

Rated 1 out of 5 stars

FOR ANYONE HAVING PROBLEMS CASHING OUT. IF YOU READ THEIR TERMS AND CONDITIONS SMALL PRINT IT STATES THAT WHILE YOUR ACCOUNT IS IN THE "BRONZE TIER" YOU ARE ONLY ALLOWED A$100 CASH OUT EVERY 24 HOURS.... See more

Rated 5 out of 5 stars

THEY HAVE AWESOME CUSTOMER SERVICE in terms of casinos online they rank among my top3 way better then modo or crown coinsthe let you withdraw to your debit card you made the purchase with within 24hr... See more

Rated 1 out of 5 stars

If I could do a negative on stars I would have. I have been waiting 2 weeks or more for my redemption of 100.00 i have sent in tickets asking about the instant redemption they advertise. They said it... See more

Rated 5 out of 5 stars

So far so good. I have only been playing for a week. And i've already.I've been able to send a redemption request. The only critique that I have is for the first thirty days You can only withdraw up t... See more



Contact info

4.2

Great

TrustScore 4 out of 5

206 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Wow I can't belive this.

Wow I can't belive this.

I wanted to follow up regarding your redemption request. After reviewing the activity on your account, we’ll need to continue with the $100 per day redemption limit for the time being.

Because of this, I will go ahead and remove the $600 redemption request you submitted. You’re welcome to submit a new $100 redemption every 24 hours moving forward.

The $100 redemption that is currently pending will be the first one I approve today, so you should receive it later today. I’ll also send you a confirmation as soon as it has been processed on my end.

If you have any questions in the meantime, feel free to let me knowI'm happy to help!

Amy
VIP Concierge Support | Scoop

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

I have redeemed 100 and it's been 2…

I have redeemed 100 and it's been 2 days and it's not approved yet it might be because of the weekend I will update as soon as I hear something. Update i was told by Amy it would be approved today i will update it again when it's done but so far nothing i just got paid they are a trust worty site

March 5, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT PLAY

If I could do a negative on stars I would have. I have been waiting 2 weeks or more for my redemption of 100.00 i have sent in tickets asking about the instant redemption they advertise. They said it was coming soon, so I asked again last night and this morning I received an email. The man Sam says I have a duplicate account with an email address I have never seen or heard of. He wants proof that i only have one account or they will close my account. I feel this is a scam, if you get a choice I would try a different platform. I will send an update. Customer Service needs help.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Love this site!

Love this site!! They have a variety of games, some I had never seen before. I was able to redeem within the first few times I played on the site. It took a few days to receive my redemption but they were super helpful when I emailed them to check on it. I would highly recommend anyone that wants to have fun too play on Scoop!!

March 7, 2026
Unprompted review
Rated 2 out of 5 stars

My very first redemption they were…

My very first redemption they were helpful and communicated with me about the status. My second redemption has been kind of a headache. I've reached out no response and no movement it's already bad enough that it's a measly $100 but fact that it's taken so long to receive it kind of has me feeling like maybe this isn't the site for me

March 3, 2026
Unprompted review
Rated 4 out of 5 stars

No payment after 72 hours

Deposited, won, successfully verified (KYC) and redeemed the max amount of $100. It's been 72 hours and I haven't received anything.

Will update this if anything changes.

Update: Received payment. Amy reached out and approved the payout.

March 1, 2026
Unprompted review
Rated 3 out of 5 stars

I would give 0 stars if was an option…

I would give 0 stars if was an option It’s a little strange all 5 star reviews are the complete opposite of my experience I’ve been verified payment has been verified but this day 3 of waiting on my 1st redemption of $100 I’ve sent several emails because there is no live support and they have responded 1 time in 3 days I think trust pilot should mayb tighten up on the verification of reviewers process or something because it’s obvious the 5 star reviews are paid fake reviewers I did finally receive my redemption and updated to 3 stars they need better communication option like live support

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

The best customer support ever

The best customer support i think i have ever had with an online casino!! Only thing i wiah they had is a support message board along with email support. More then enough slots to never get board. Special thank you to Julie VIP Concierge support very fast response time and no dagging me along with my redemption. 5*

February 26, 2026
Unprompted review

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